"Doing the right thing isn't always easy" storefront art

How Humanity and Trust Supercharge Nonprofit Fundraising

"Doing the right thing isn't always easy" storefront artEveryone’s been saying this, just about daily, for some time.

“These aren’t ordinary times.”

If the anthem for the Boomer generation was Bob Dylan’s “The TImes They Are A’Changin’,” what’s the anthem for today? History doesn’t repeat itself, but it rhymes. We’re living in the face of a firehose of breaking news, and much of it is difficult to digest. Let alone know how to face, handle and get through it with safety and sanity intact.

We can retreat, live in limbo or figure out a way to navigate through this reality and find opportunities to do our work in new and better ways.

It’s a difficult assignment, because it’s not easy to know where to begin.

As social benefit organizations, we want to come from a human-centered, community-centered place, but… what exactly might that be in this extraordinary time?

What the World Most Needs Right Now.

I think it’s humanity and trust.

Usually we have to guess at what will feel relevant to our supporters. Today, we pretty much know. Because we hear it all the time. On the news. On social media. When we zoom with colleagues. When we talk to our friends.

  • People want to know who they can trust.
  • People want their fellow humans to act the part.
  • People want to consciously engage — with humans they can trust — in a meaningful manner.

Social benefit organizations have a secret advantage.

Survival in the civil sector is based on the philanthropic exchange, and ‘philanthropy’ means ‘love of humanity’. Yet sometimes it seems all we see and hear is hatred of humanity. Us/Them.  Left/Right. Red/Blue. Young/Old. Good/Evil. Insiders/Outsiders. I could go on…

There’s a better way. When you infuse your nonprofit work with humanity, you’ll reach trust.

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woman expressing values

Your Unique Coping Strategies?

woman expressing valuesThese are the best of times. These are the worst of times.

However you see the present, rest assured others see it the opposite.

How do you cope? How do you help others cope? How are you adapting, personally and professionally, to the times in which we live?

It turns out the way you cope, particularly during times of stress, has a lot to do with your unique personality traits.

During such times, it pays to be self-aware. It can help you understand why you may be feeling particularly panicky. Or inexplicably calm and at peace. ANd it can help you lean in to what makes you feel creative, purposeful, and even joyful.

Through self discovery, you can live your life in the best way possible.

Want to make a contribution that feels authentic, productive and true to you?  Want to make this a year where you help others do the same, be they your family, friends, co-workers, program participants and beneficiaries, volunteers or donors?

Then how about taking a bit of focused time to unearth some important truths about the most interesting person on earth — YOU!

Now is a terrific time for some good old-fashioned introspection.

Turn off the news, stop scrolling through social media, and instead get in touch with, and appreciate, what you bring to the table.

How to Learn About the Most Interesting Person on Earth

I’ve got four fun things for you to try!

One is a values exercise. The others can be grouped under the mantle of “personality tests.”

First, let’s stipulate values vary and they’re all legitimate. Also, there’s  no ‘right’ or ‘wrong’ personality. These exercises and assessments I’m sharing today are my favorites for the workplace (and beyond) as they’ve been rigorously tested, are grounded in research and have been shown to be fair and consistent across populations.  Plus, they’re fun to take.

Are you game?

Even if you don’t love doing exercises and taking quizzes as much as I do, you may find one or more of these interesting. None of them take a lot of your time. And it’s even more fun if you do it together (with friends, family, co-workers); then compare and discuss results!

Remember: Everyone brings their own gifts to the situation at hand. 

2 CommentsCulture & Values

four people raise hands in support of your cause

Psychology of Securing Lasting Nonprofit Donor Commitments

four people raise hands in support of your cause

The more publicly people commit, the more resistant they are to changing their minds

This relates to one of Robert Cialdini’s principles of influence and persuasion: “commitment and consistency.”

The main point is this:

Once we make a decision, and strongly attach ourselves to an idea by agreeing orally or in writing, it’s more likely we’ll stick with that decision than change our minds.

Because we are wired to want to be consistent.

That to which we commit, especially publicly, becomes congruent with our self image.

What does this mean for you as a fundraiser?

Leave a commentDonor Retention

12 cups coffee

12 Quick Strategies to Boost Year-End Fundraising

12 cups coffee

Percolate on these ideas; choose 1 – 2 to wake up your year-end campaign!

The biggest fundraising time of the year for most nonprofits inexorably approaches.

It can be stressful.

Don’t succumb to the stress. You’ve got this!

Perhaps you can’t do everything you’d like to do this year, but you can do some things.

Some you can do on your own.

Some will require support from technical and/or marketing staff.

Don’t become discouraged thinking you don’t have the time. Sometimes you don’t have time not to do these things.

None of these suggestions are big time consumers standing alone. They’re each little tweaks. Because often it’s the little things that count. That pack a surprising wallop.

So don’t save all your energy for writing your appeal. Help your appeal along by putting some of the dozen suggestions that follow into effect.

Here are 12 strategies that will pack a big punch.

Even just one or two will make a difference.

Let’s get started…

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Halloween skeleton

8 BOO BOO’s! Are You SCARING Nonprofit Donors Away?

Halloween skeleton

Is this how you’re making your donor feel?!?!

 

BOO!

Halloween is creeping up on us, so I’ve got some really scary stuff for you!

Don’t get too spooked. There are also a few treats.

In fact, you’ll get eight delicious goodies — in the form of “to-do’s.”

But first… the bad news.

No bones about it, you’re frightening folks away if you’re committing any of these 8 boo-boo’s!

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Woman donor with credit card and laptop

Boost Gift-Giving with These 5 Donation Page Improvements

Soliciting donations from your supporters is hard work. It requires identifying prospects, building relationships, and ultimately asking them to contribute to your organization. Luckily, your donation page can do some of the heavy lifting for you! When optimized for the donor experience, your donation page can help potential new supporters form a positive first impression…

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7 Breakthrough Annual Fundraising Appeal Strategies

 

Three San Francisco Hearts. Launch. Heartstrings. Rise. Benefit for S.F. General Hospital Foundation.It’s back-to-school and prime fundraising season.

In fact, the end of the year will be here before you know it!

Working on your fall campaign and year-end appeal?

Wish you had a way to prioritize the stuff that really matters?

Around this time of year, it’s common for me to hear one or more of the following — not just from newbies to the profession, but also from seasoned pros:

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ducks in a row, swimming

5 More Top Strategies to Prepare for Fall Fundraising

ducks in a row, swimmingIn Part 1 of this two-part series of “Top 10 Strategies to Prepare for Fall Fundraising” we covered.

  1. Clean up Data
  2. Purge Mailing Lists
  3. Review Staff, Vendors and Freelancers
  4. Set Priority Objectives Based on Last Year’s Results
  5. Solidify a Multi-Channel Marketing Campaign

Today we’ll look at:

  1. Send Impact Reports to Set the Stage
  2. Stock Up on Compelling, Relevant Stories and Photos
  3. Connect with Major and Mid-Level Donors
  4. Prioritize Contacts with Mid-Level and Other Promising Supporters
  5. Plan Ahead to Welcome Donors to The Flock

Ready to get all your ducks in a row?

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Ducks in a row

Top 5 Strategies to Prepare for Fall Fundraising NOW

Ducks in a rowYou’ve got one month before fall fundraising season begins in earnest.

What will you do with it?

I’VE GOT 10 TOP STRATEGIES TO HELP YOU GET ALL YOUR DUCKS IN A ROW!

We’ll start with the first five today.

  1. Clean up Data
  2. Purge Mailing Lists
  3. Review Staff, Vendors and Freelancers
  4. Set Priority Objectives Based on Last Year’s Results
  5. Solidify a Multi-Channel Marketing Campaign

Next week we’ll look at:

  1. Send Impact Reports to Set the Stage
  2. Stock Up on Compelling, Relevant Stories and Photos
  3. Connect with Major and Mid-Level Donors
  4. Prioritize Contacts with Mid-Level and Other Promising Supporters
  5. Plan Ahead to Welcome Donors to The Flock

Ready?

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language of love alphabet

Nonprofit Gift Planning: Do You Use the Language of Love?

language of love alphabetWhat must you keep top of mind to have meaningful conversations with donors who (you hope!) may contemplate a gift to your organization?

I’ve given you a hint within my question.

One word: meaningful.

And for a conversation to be meaningful, you have to speak in a language that resonates with the other person.

And what is it that resonates more strongly than just about any other emotion?

LOVE.

To get folks to “YES” you need to learn the meaningful language of love and apply it to gift planning.

The word philanthropy literally means, from the Greek, the feeling of love (philos) towards humankind (anthropos).

It’s not just about HOW people give, but WHY.

What is it about your organization’s values, as enacted, that your donor is most passionate about? How can you, as a philanthropy facilitator, make it easy for the donor to meaningfully express their feelings and passions?

Planning is involved, both on your end and the donor’s.

Passionate philanthropy is seldom a spur of the moment action.

No one just gets up one morning and decides to give away $10,000, $100,000 or $1 million.

Or let’s just stipulate it’s relatively rare.

Rather, would-be philanthropists consider how making a particular gift at a particular point in time may match their values and help them accomplish their objectives, personal and philanthropic.

Anyone who contemplates a major, or stretch, gift plans ahead.

For purposes of this gift planning article, let’s consider your audience to be prospective major (outright) and legacy (deferred) gift donors.

Let’s try an experiment.

Leave a commentMajor & Legacy Gifts

4th-of-july-dog-overloaded-257x300.jpg

Declare Your Independence Day – Information Overload Be Gone!

4th of july patriotic dog

Feeling a bit overloaded?

It’s the new plague. And a highly contagious epidemic, from which no one is immune.

Are you showing any symptoms?

I feel like:

  • I’m working all the time, but not getting that much accomplished.
  • I’m working on 10 projects at once, but none get finished.
  • My ‘to-do’ list never gets completed.
  • I’m in meetings all day and don’t have time to work.
  • I bring my laptop to meetings and pretend to take notes while surfing the web.
  • I’m answering email all day and don’t have time to work.
  • I answer email during conference calls and in meetings.
  • I have less and less time to plan, not to mention free time.
  • I have less and less time to learn, not to mention creative time.
  • I can never get to things quickly enough.
  • I sit down at my computer and end up doing something different than I planned.
  • I am eating lunch at my desk, mired in my virtual inbox.
  • I make calls while driving, and even send the occasional text, even though I know I shouldn’t.

Informationoverloaditis.

If you checked off three or more, you’ve got the disease. 8 or more and we need to rush you to an unplugged vacation. All of the above and you need a sabbatical!

Leave a commentStrategy & Management

Whiteboard planning session

Nonprofit Strategy: Three Things to Cleverly Finagle

Whiteboard planning sessionOnce upon a time I let folks know I’d “finagled” a discount for them. After one reader told me the word “finagle” means “to obtain something by devious or dishonest means,” I sent an apologetic “Ruh Roh” email. I received a lot of forgiving (thank you!) feedback. Many kindly supported my initial use of the word “finagle.”

Apparently, there is more than one definition of finagle.

Susan sent me this:

finagle (third-person singular simple present finagles, present participle finagling, simple past and past participle finagled)

    1. (transitive) To obtain, arrange, or achieve by indirect, complicated and/or intensive efforts.

finagle a day off work

    1. (transitive) To obtain, arrange, or achieve by deceitful methods, by trickery.

finagled his way out of a ticket by pretending to be on the way to a funeral, distraught

I think the word has come to mean “using super-human negotiating skill to obtain a superior result“

Terry sent me this:

I thought you meant “obtain (something) by indirect or involved means.” I always felt it was sort of clever or creative negotiations to get something done when it seemed like it couldn’t be done. 

Sam sent me this:

I always thought it was someone who could manipulate circumstances to achieve a goal. No adverse implications. No criminal intent. Just clever in being able to make something work that really shouldn’t have worked.

And there were more. I thank you all.

You made me think.

And not just about negotiation (which is a subject unto itself), but about being clever.

And thoughtful.

And about what it takes to obtain superior results.

All good outcomes require a little positive finagling to get there.

Lots of things can be good and bad at the same time.

For example,

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Girls sharing secrets

5 Secret Nonprofit Donor Retention Action Strategies

Girls sharing secretsGiving is an emotional experience. It deserves an emotional response.

Be human.

Ever notice how sometimes when we put on our work hats we cease to be human? How we somehow morph into little robotic “professionals” and become enamored of jargon?

“Lybnts.” “Sybnts.” “Recaptures.”

Not that those things aren’t important. You need goals and objectives.

And given the dreadful state of donor retention in the U.S. today (and in the U.K and Canada as well), it’s vital you be able to measure how you’re doing. Because growth in giving is a factor not just of how many new donors and dollars you acquire, but also of how many donors and dollars you lose.

If you lose as many current donors as you gain new ones, you’re getting nowhere. Fast.

Treadmills Are Only Good in the Gym

Slow down.

Think about what you’re doing and why. You may need to change your frame of mind.

When you acquire a new donor, is it for that one-time transaction? If so, that’s not a very thoughtful strategy, because it costs more money than you make to acquire new donors. In fact, you likely won’t make back your investment for 18 months or so. You won’t make it back at all if you don’t renew that donor.

Nonprofits, sadly, have been on a non-stop treadmill. Donors in. Donors out. Donors in. Donors out. So… something about just measuring this stuff isn’t really working.

Leave a commentDonor Retention

Gala event room

Top Proven Nonprofit Fundraising Event Planning Tips

Gala event room

In my last article (Part 1 of a three-part event planning series) I offered a compendium of common sense event planning advice. It centered on the wisdom offered to Alice by the Cheshire Cat when she asked which road she should take:

“Would you tell me, please, which way I ought to go from here?”
“That depends a good deal on where you want to get to,” said the Cat.
“I don’t much care where–” said Alice.
“Then it doesn’t matter which way you go,” said the Cat.

— Alice in Wonderland

When it comes to special events, your goal is important.

Once you settle on a direction, then you’re able to pick the best road to take you there.

Hopefully you read the previous article, determined an event was your best strategic option to reach your primary end goal, and now you’re ready to get to work!

4 Top Planning Tips to Invite and Ignite

1. First you want people to come. 

This means your invitation to the event should incorporate the following:

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Jar of Coins

Do you wish you had a dime for…

Jar of Coins

Awareness alone is passive.

 

Do you wish you had a dime for every time a nonprofit board or staff member told you “We’re the best kept secret in town; if people knew what we do, they’d give to support us.”

Nonprofits tell me this all the time! If I had all those dimes, I could make a nice contribution to your cause.  And I would, if…

  • You endeavored to learn a little bit about me,
  • You engaged me personally,
  • You discovered my values match yours,
  • You offered me opportunities to connect with your mission and supporters that involved something other than money,
  • You showed me you knew what most engaged my passions, and…
  • Then you gave me the opportunity to enact my passions by asking me for a gift!

You see, merely “building awareness” will not ipso facto raise more money for your cause.

Just because I care about something, and somehow learn you are involved in doing something about that thing, doesn’t mean I’m going to support you financially.

Why should I?  There are a lot of good causes out there, and making a decision to invest in you is something I need to feel emotionally and then act on.

I’m busy.  I’m overloaded with information. And inertia is just too powerful a force.

You’ve got to do better than just hope I’ll stumble upon your website, see your social media post, hear about you on the news, or even open your direct email if you want me to really sit up, pay attention, and actively engage.

Especially if you want me to engage as a philanthropist.

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Donor-centered focus: Heart and Gratitude over WealthI find a widespread misunderstanding about the notion of what constitutes being donor-centered. It derives from two misconceptions:

  1. Assuming people don’t want to be asked.
  2. Spending all your time on cultivation, assuming folks don’t need an ask and will simply give spontaneously as a result of being wooed.

Both of these rationales short-change your would-be donors.

Why?

FIRST: Donors want to be asked because they’re starved for the love that comes from voluntary giving and receiving. Donors have love to give, but don’t always have an object towards which to direct their affection.

SECOND: Donors need to be asked because when they’re not, they don’t know how much you need their help.  Consequently, giving feels a bit empty. Almost a bit like a crap shoot.  Donors want to invest their money where they feel confident it will be most appreciated and will do the most good.

Let’s delve into both of these misconceptions more deeply, putting them into a donor-centered context.

In other words, what are your would-be donors feeling?

Donors are Love-Starved

(more…)

Leave a commentMajor & Legacy Gifts

Control Soup. Caution Soup. Street art.

These Fundraising Appeal Fallacies Will Cost You Money

Control Soup. Caution Soup. Street art.Ever have a well-meaning, yet perhaps overly controlling or risk-aversive, boss say to you:

  • Our fundraising letter must be no longer than one page.

  • That’s too simple; we don’t want to talk down to our donors.

  • We need to say more about our accomplishments.

  • We need to describe numbers of people served; that’s what’s impressive.

  • That’s not how I talk.

  • That’s not our corporate style.

  • That’s not how we do things.

  • That’s not what our donors are used to.

  • That’s not proper grammar.

  • That’s too gushy and effusive.

  • I want happy, not sad, photos.

  • Asking the reader to “please give generously” is sufficient; no need to name an amount.

  • Asking once is enough.

  • The development director should sign the letter.

  • Signatures from both the E.D. and board president will be more persuasive.

  • We don’t need a P.S.

Alas, these are common fundraising appeal fallacies that will cost you money. Money donors might have given to you, if you’d only understood some fundamental fundraising truths.

Truths, Not Fallacies

I was reminded of some of these truths in a post from Jeff Brooks. He spoke of true pearls of wisdom gleaned from his fundraising mentor, the pioneering direct mail writer Bob Screen. We’ve lost Bob and several fundraising giants in recent years, including Simone Joyaux and John Haydon, but we should never lose sight of the wisdom they imparted. It’s the best way to assure their memories live on and their good works continue.

I did not know Bob, but I’m sure I learned from him without realizing it.  Because the good stuff gets passed around. Why?  Because it works.

And it takes someone with experience to not just demonstrate it works, but to forcefully maintain the necessity of adhering to tested principles, facts and truth.  Even – especially – in the face of doubters (e.g. executive directors; board presidents) who would seriously derail your fundraising efforts. With all good intention, of course.

YOU are the fundraiser.

Never forget this is why you were hired. No one is an expert at everything. And chances are fundraising writing is not your leadership’s key area of proficiency. It’s your job to know what works, and what doesn’t.

Leave a commentAnnual Giving

Three San Francisco Heart: The Way to My Heart. Soft Light First Flight. North Beach Millefiori. Artist-created to benefit San Francisco General Hospital Foundation.

Loyalty is the New Nonprofit Donor Currency: Part 1

That’s right. Loyalty. Not wealth. Not money. Not even attention. Because merely grabbing the attention of someone with either capacity or inclination to give is no guarantee philanthropy will follow. Today I’d like to illuminate: Truths about what drives philanthropy, Challenges nonprofits have developing and implementing strategies that take these truths into account, and Suggestions…

Leave a commentStrategy & Management

4 Keys to Raise Money in Today’s Attention-Sucking Nonprofit Jungle

Photo of 4 keys

Wondering where fundraising is heading in our highly networked, overly saturated, noisy-as-all-get-out post-digital revolution world? A world that’s really a jungle, with so much competition for attention — for-profits, other nonprofits, socially conscious businesses, political campaigns, friends, and family?

Your mantra can no longer simply be about “creating awareness.”

Alas, attention is increasingly ephemeral.

The new nonprofit currency is not creating attention. It’s building loyalty.

You simply can’t afford to keep losing 8 out of 10 new donors. Which means it’s time to reframe how you do fundraising. It can’t be primarily about going after money. It has to be about giving, and receiving, love. If you do it the right way, money will follow as a natural outgrowth. [I’m going to talk about this more in an article focusing on “connection” next week.]

Today, I want to explore 4 keys to raising money in our revolutionized technological zeitgeist.

Of course, sometimes it’s easier said than done.

Bad News/Good News:

The fundraising environment is altered. Mostly due to technology.

Lots and lots of technology.

AI fuels both predictive models and automation. Software enables multiple, simultaneous email campaigns. New tools allow easy sharing and engagement on social media. High quality photography and video can be made with the ease of a smart phone. Multiple new places regularly emerge to find and connect with potential constituents.  And on and on and on… If you feel you’re being hit almost daily with a firehose of new technologies, you’re not alone.

Technology has made it possible to do things never before imaginable.

But… possible and probable are not the same thing.

Leave a commentOnline Fundraising

a cup of coffee a la heart

Why Would a Donor Give to Your Charity?

a cup of coffee a la heart

What gets donors going? The heart, not the head.

 

“People do not give to the most urgent needs, but rather they support causes that mean something to them.”

This is the finding from a report done by the Centre for Charitable Giving and Philanthropy at the University of Kent: “How Donor Choose Charities.”  They begin their study from the widely-accepted premise that charities exist primarily to help needy people and the desire to meet needs is a key criterion in the selection of charitable beneficiaries. Interviews with committed donors found this was not the reason they gave. In brief, the study concludes:

Giving and philanthropy have always been supply-led rather than demand-driven: the freedom to distribute as much as one wants, to whom one chooses, is what distinguishes giving from paying tax. Yet the methods used to encourage donations tend to assume that philanthropy depends on objective assessments of need rather than on donors’ enthusiasms. The tendency to overestimate the extent to which people act as rational agents results in fundraising literature that often focuses on the dimensions and urgency of the problem for which funding is sought. The assumption underlying this approach is that donations are distributed in relation to evidence of neediness, when in fact much giving could be described as ‘taste-based’ rather than ‘needs-based’.

If there was ever a time to commit to finding out more about the folks on your mailing list so you know what floats their boats, this report indicates that time is decidedly NOW. Otherwise, you’re just “spraying and praying” as you buy into the conceit that “if only” folks knew about the need we address, they would give.  Because they should. That’s not why folks give.

People Don’t Always Behave Rationally

The truth is people are ruled by emotion more than objective data. We’re affected by stories we’re told and emotions we feel.

The study cites four criteria that influenced donor decision making. Perhaps surprisingly, they are not based on meeting your organization’s or your beneficiaries’ needs. Of course, these things factor in. But only after you’ve captured someone’s attention with something that relates to them and resonates with them personally and met the key influencing criteria.

THE FOUR KEY INFLUENCERS ARE:

1 CommentAnnual Giving

Strategic Nonprofit Board Recruitment

Passion led us here photoWhen organizations aren’t raising as much money as they need, they’ll often tell me: “We need to recruit new board members.” This is very often true, but it’s only a piece of the puzzle as to why they’re not being more successful with fundraising.

So, if you’re about to embark on some board recruitment, I strongly encourage you to do a little soul searching first so you can embark on your quest strategically.

Not all organizations are the same. In my humble opinion, the best boards are fundraising boards. You may have a self-described “community board” you’d like to evolve to a fundraising board. Or you may be part of a bifurcated organization where there is more than one board with different purposes (e.g., governance; foundation; advocacy), so your part can perhaps afford to be less engaged with fundraising.

Most nonprofits need a board that is a fundraising engine.

For the purposes of this article, I’m going to assume you’re like most nonprofits. This may mean you believe you need to recruit ‘rich people.’ Or already experienced fundraisers. And since you don’t know any of the above, you make these common mistakes:

  1. You keep putting board recruitment and development on the back burner.
  2. You keep recruiting more folks exactly like the ones you already have.

Are you, inadvertently, holding yourself back?

You are if either of the two mistakes above sound like you.  Alas, this won’t help you resolve your fundraising conundrum.

So, let’s begin someplace else. Before beginning recruitment of the WHO for your board, begin by reminding yourself of the WHY.

Why Do You Need Board Members?

Certain skill sets may come to mind first. Such as “we need a lawyer.” But this is only a piece of what you’re looking for, and it’s not the most important piece. You could recruit the most famous lawyer in your community, but if they refuse to use those skills on your behalf – or if the area where you need help is not their area of expertise — this is meaningless.

Begin by answering this question:

1 CommentBoards & Leadership

Valentine-Monterey-Aquarium-300x300.jpg

10 Strategies to Celebrate Nonprofit Donors on Valentine’s Day

Last year, you posted about sending donors valentines, which I came across a bit too late in the game, so I sent emails. But, this year, I kept that idea and planned for it, and sent handmade valentines to my top level donors. I felt like I was in 2nd grade with my glue stick and doilies, but the response has been amazing! Not only did my colleagues get in on the action, but I have received nothing but great comments via email and phone calls. Definitely a practice I’ll do every year. Thanks for the great idea! 

— Rebekah Cross, Special Gifts Officer, Guiding Eyes for the Blind

I love a good celebration.

And nothing is more worth celebrating than a holiday, and your donors!

You’ve still got time to send a little love your donors’ way! It’s been a tough, and for many a lonely, isolating and “othering” few years. Chances are good we’re still in for a long season of time during which donors could really use a little extra love from you. Many folks — your donors included — are love starved right now.

Why might this be something for you to consider, amidst all the other “to-do’s” on your plate?

If you don’t do a lot more donor loving, you’re going to do a lot more donor losing.

I hope by now you know donor retention is the name of the game. It costs so much more to acquire a new donor than to keep an existing one. Yet too few nonprofits have serious, intentional donor stewardship programs in place. Because of that, on average, nonprofits lose roughly  8 out of 10 first-time donors and close to 6 out of 10 of all donors.

Don’t be one of those “take the money and run” organizations!

If donors only hear from you when you want something from them, they’re not likely to give more. Or even give again.

Be generous! Show donors how much their support means to you.

Really, donor love should be like breathing for you. In and out. Out and in.

  • They love you, and show you (usually by giving a monetary gift).
  • You love them, and show them (usually by offering an intangible “feel good” like prompt, personal and repeat gratitude).

You’ll be amazed at how a little love can go a long way.

This year why not dedicate Valentine’s Day to giving, not asking?

If you can’t send valentines to every donor, select a segment or two.

Think about those donors for whom you’d like to show some special love, because they showed you some. Show them you noticed! They could be:

  • Major donors.
  • Monthly donors.
  • Donors who’ve given faithfully for five years or more.
  • Donors who increased their giving this year.
  • First-time donors of $100+.
  • Donors who also volunteer.
  • Board and committee members.
Leave a commentDonor Retention

10 Strategies to Actively Build Nonprofit Donors Trust

trustTrust defines the credibility and legitimacy not only of your organization, but of the entire social benefit sector. Yet too few organizations make the effort to operationalize this construct into their fundraising and marketing planning.

You should.

Without donor trust and confidence in philanthropy there’s no future for social benefit organizations.

Donor retention guru Professor Adrian Sargeant has spent 20+ years researching the relationship between trust, philanthropy and continued donor commitment. And he has found, unequivocally, that trust is the essential foundation of the philanthropic relationship.

Ignore this at your peril.

Actively Build Donor Trust

The Donor’s Bill of Rights is a great starting point.  But simply using it as a checklist is not enough.  Too transactional. I encourage you to go above and beyond. Because the best predictor of future giving is when people feel good.

You can make giving to you a transformational experience. How? By actualizing what you learn here into a series of multi-step plans for:

  1. Gift Acknowledgement that Satisfies Donors

  2. Donor-Centered Communications that Instill Happiness

  3. Useful Content Marketing that Offers Gifts

  4. Consistent Branding that Instills Confidence

  5. Relationship Fundraising that Creates Meaning and Builds Loyalty

If you take these five steps, implementing the 10 strategies incorporated below, I can guarantee you’ll steadily build trust and make donors happy. They may seem simple, and they are. But honestly ask yourself if you really do these things right now? Trust must be earned, and it can be fragile. So, I’m going to guess you could do better. Please read these action steps with an eye to what you might do to make your donor retention plan – what I prefer to call a “donor love and loyalty plan” – more vigorous. It’s up to you to establish trust and magnetically pull your donors toward you so they never let go.

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14 Last-Minute Strategies to Boost Year-End Fundraising

Painting of baby in fetal position

Arrgh! Too crowded! Too competitive! Too much noise! I’m curling into a fetal position until it’s over!

Do you have that year-end feeling? You know, the one many fundraisers get around this time of year?

Kind of frenetic? Anxious? Stressed?

You’re not alone.

The average nonprofit receives 26 – 30% of all donations in December. And 10% arrive in the last three days of the year!  So, yeah, it’s really busy.  And a lot is on the line.

I was talking with one of my clients, who apologized for acting so frantic and rushed.  She said:

“Do you remember having that feeling? Did you get it when you used to work in the trenches? That worry that maybe you won’t hit your numbers? That people won’t give as much as they gave last year? That some of your major donors won’t renew. That maybe you’re not sending enough emails? That you’ll wake up on January 1st and be in BIG trouble?”

Oh, yeah. That feeling…

Of course I’ve felt it!  But over the years I’ve learned a few tricks to help overcome that feeling.

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Silhoette of person with light sabers

May the Force Be With You: Underused Year-End Fundraising Tweak

Silhoette of person with light sabersWhat if I told you there’s a teensy little digital upsell that could skyrocket your year-end fundraising results?  Would that be of interest?

Darn rootin’-tootin’!

Okay. Here’s something you still have time to do. It has to do with your website, so consider looping in whoever is responsible for that part of your year-end marketing and fundraising strategy.

First, let’s look at a typical Donation Landing Page with a call to action via some compelling text, maybe a photo, and a big, bold “Donate” button. Hopefully you’ve optimized it for mobile too.  And, no matter what device your donor uses to access the page, they’re able to complete their gift with no more than two clicks.

Check, check, check, check and check.

You’re well on the way (or not quite) to getting some nice traction for your campaign.

But… don’t stop there!

Because you can significantly boost your results if you add one simple thing.

I like to think of it as “the force.”

It’s not a light saber, but it’s similarly luminous.

It’s called a…

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Thankful for Thanksgiving

Happy Days of Thanks(for)Giving

Thankful for ThanksgivingThis Thursday folks in the United States will celebrate what I consider to be the social benefit sector holiday of the year.

So it’s time for my annual Thanks(for)Giving post!

Just think about what ‘Thanksgiving’ means.

Literally, it’s a day for giving thanks for the blessings given to us.

Who, and what, do you count among yours?

I’ve noted when we go around the table at my family Thanksgivings, saying what we’re grateful for, most folks respond with people-based answers. Yes, gratitude for the feast in front of us is mentioned, yet what folks are most grateful for are caring friends, loving family, embracing community, and simply for being together sharing the warmth of good company. This year, with parts of the world completely unbalanced by barbaric acts of war, extreme poverty, and a spreading global divide teetering on the edge between democracy and autocracy, giving thanks may seem like a stretch.  Which is why leaning into your connections with people, and all the good things you share with them, are more important than ever.

But not all connections are around a Thanksgiving table with family and friends.

A lot of connections for nonprofit workers are with donors, volunteers, clients and co-workers.

Gratitude in the social benefit sector extends to all the people working to restore balance and repair our world. It’s difficult work, to be sure. Rather than fall prey to doom casting, tears and hand wringing, let’s take a moment to breathe deeply and welcome gratitude into our hearts. And let’s extend that gratitude to the people who care (including yourself). As Margaret Mead famously said: “Never doubt that a small group of thoughtful committed individuals can change the world. In fact, it’s the only thing that ever has.”

Who are you grateful to at your organization?

Leave a commentDonor Retention

Food bank giving

The True Meaning of Giving Tuesday

Food bank givingThis year Giving Tuesday is November 28th. So, soon.

If you’ve not done so already, now is a good time to think about whether or not you want to jump on the bandwagon and, if so, how. There is more than one way to slice this particular piece of pie. And, really, that’s what Giving Tuesday is – just one piece of your total annual fundraising strategy.

You don’t want to blow it out of proportion. But you probably don’t want to ignore it. Rather, plan ahead to put it into a context where it will complement your other year-end communications and fundraising strategies.

Let’s take a closer look.

What is Giving Tuesday?

I confess I’ve been a bit of an apologist for the “holiday.” I like to turn the tables by actually giving to donors, rather than asking them to give yet one more time during this busiest fundraising time of the year.

Plus, I often say if you want gifts, you must give them. What better time to do so than on giving Tuesday?

Of course, asking can also be a form of giving. So, I love appeals on this date that give people the option of giving money or supporting you in other ways (e.g., volunteering; in-kind donating; advocating, etc.).

It’s all philanthropy (aka “love of humanity”).

Key: Approach GT Strategy with a Giving Spirit

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Halloween skeleton

8 BOO BOO’s! Are You SCARING Nonprofit Donors Away?

Halloween skeleton

Is this how you’re making your donor feel?!?!

 

BOO!

Halloween is creeping up on us, so I’ve got some really scary stuff for you!

Don’t get too spooked. There are also a few treats.

In fact, you’ll get eight delicious goodies — in the form of “to-do’s.”

But first… the bad news.

No bones about it, you’re frightening folks away if you’re committing any of these 8 boo-boo’s!

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Three San Francisco Hearts. Doggy Days. California Street Captive. Benefit for S.F. General Hospital Foundation.

Plan ‘Random(ish) Acts’ of Nonprofit Donor Kindness, Especially Now

Three San Francisco Hearts. Doggy Days. California Street Captive. Benefit for S.F. General Hospital Foundation.

Getting in the spirit of acts of kindness

It’s been a rough decade thus far, beginning with a pandemic out there killing people. And then the hurricanes, fires, floods and earthquakes killing people. Not to mention the genocides, autocracies, global and domestic terrorists killing people. The list, unfortunately, goes inexorably on.

What can your nonprofit organization do to offer a remedy?

Kill ‘ em with kindness.

I’m talking about your supporters, of course.

In order for people to do good they have to feel good.

Seriously, philanthropy takes energy. It takes the ability to step out of one’s day-to-day grind and think about someone, or something, else. And it’s more difficult than usual for folks to find this generous space right now.

You can help.

Make this the true giving season.

I often say “If you want gifts you must give them.”

Maya Angelou says “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Let’s talk about what you can give – as nonprofit staff and board members — to create happier supporters.

Notice a lot of folks saying “This has been a bad year?” People can use a bit of cheer.  They’re tired of doom and gloom.

Remember when “random acts of kindness” was a thing? People would buy a coffee for the person behind them in line. Or they’d pay the bridge toll for the next car. Their reward was simply imagining the unexpected delight their gift would give to someone that day. Ever have it happen to you?  Ever try it?

Now’s your chance!

I’d like to suggest practicing some creative planned (seemingly random, but not really) acts of kindness.

Something to bring your donors and volunteers a bit of good cheer. It can be as simple as letting them know what they did to change someone’s life for the better. Or it can be a modest, human gesture showing them how grateful you are for their support. This is something you can have fun with.  And the rewards will be huge, both for you and your donors.

10 Acts of Donor Kindness For Today, and Beyond

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Texting from mobile phones

10 Reasons Your Nonprofit Needs to Be Texting

Texting from mobile phonesFrom time to time, I host guest posts from professionals with niche expertise. There are just some things others know a lot more about than do I, especially when it comes to technology. Today’s article is one of those, from someone who really understands the ins and outs of text messaging and fundraising. Here’s what he has to say.

Nonprofits today face many challenges.

You do too! You’re busy and overworked, and the prospect of adding a new channel to your plate is daunting. But what if texting is a strategy that can help your nonprofit overcome some of the problems causing you stress?

  • Are people not paying attention to your messaging? People read texts.
  • Are your email numbers declining? Text messaging stats are rising.
  • Do you need to make things simpler? Texting is as basic as it gets. 

You can future-proof your nonprofit by embracing text messaging. Everything is going mobile, and putting a strong texting strategy in place puts you at the center of the action.

Here are 10 reasons why your nonprofit should use text messaging:

1. It’s Where People Are

Watches, phones, tablets, and more—so many people have them, and not only do they have them, they take them everywhere. These little devices have invaded our lives.

  • 97% of American professionals are within 3 feet of their mobile devices 24 hours a day.
  • 89% check their phones within the first 10 minutes of waking up.
  • 75% take their devices to the bathroom, sometimes even falling asleep with them.
  • 69% have texted someone in the same room as them.
  • People look at their phone 144 times a day.
  • 35% said if they could only have one, they’d rather keep their cell phone than their car!

People are on devices, so reach them on a device. After all, a classic marketing mantra is “if you want to reach people, go where they are.” And texting is the best way to do that:

Just look at the open rates: 90-95% for texting vs. 30-35% for email.

To do: Generally, more than half of web traffic is from mobile devices. In a mobile world, you need a mobile-first strategy. To persuade yourself and your leadership you should really prioritize this, take a look at your website’s analytics and compare mobile to desktop traffic. It’s time to reach people where they’re at.

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Top Secret to Completing Projects: Balance ‘Done Enough’ with ‘Overdone’

Box of fancy macaronsI’m a huge Seth Godin fan, always in awe of the plethora of wisdom he manages to pack into one pithy post. I save them up, building a collection I can draw upon for inspiration as life, personal and professional, pushes in.

Recently I looked back at What’s in the box? The point of the post is to make us question our quest for perfection and all the needless worrying we put into imagining everything that can possibly go wrong.  Godin encourages us to worry less; just open the box and see what’s in it. Good to consider. Yet this presumes there’s a filled box to be opened.

When we’re in reactive or firefighter mode, we must open the box. The contents must be dealt with, generally with some urgency. So, definitely, perfectionism gets in the way. There’s simply no time for it! But, what about when we’re in proactive mode, building our own projects?

A Greater Challenge Than Opening the Box

Filling and delivering it! This means coming up with useful, delightful, meaningful content your recipient will consider a true gift.  Once you’ve got a nicely filled box — a good gift — it’s time to deliver so the donor’s “feel good” can begin. Alas, this is where the concept of “done enough” vs. “overdone” can rear its ugly head.

Imagine This: You plan to send some cookies to your college sophomore.  You make a batch of gorgeous macarons. Then you worry they’re too fancy. The next day, before putting them in a shipping box, you decide to add some chocolate chip since they’re ‘safe’. The next day you decide, as long as you’re bothering to ship these, you’ll add some brownies and oatmeal because then there’s some to share with roommates. The next day you realize it’s almost Valentine’s Day, so they’ll probably expect some heart-shaped sugar cookies.  Now you’re getting into the “project-ness” of this endeavor, and decide you’ll make a few more kinds so it’ll be a really spectacular presentation! Great fun, yes… but, what has happened to the macarons by the end of the week?

The Old Stuff Gets Stale 

While it’s true sometimes things are not ready for prime time, the reverse is also true. 

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Sombody Else's Problem

Are You Working on Somebody Else’s Problem?

Sombody Else's ProblemYou are if your modus operandi is fire fighter.

Because, let’s be real, you’re mostly putting out fires set by other people.

It may make you feel like a hero, but it’s not the best way to approach your job on a daily basis. Let me explain by asking you to answer these questions:

  • Do you find yourself spending most of your time responding to other people’s crises?
  • Is your day consumed with disruptive activities?
  • Do you answer email all day long?
  • Do you immediately respond to texts and voicemail?
  • Are you constantly reacting, with little time left for acting?

If so, you (and most likely your co-workers too) are probably not doing the important preventive work that must be done so these urgent fires don’t break out.

Prevent vs. Fight

Anyone can fight a fire; “Only YOU can prevent [forest] fires.”

So, get out of the trees for a minute, take a perch at the top of a hill, and get a panoramic birds-eye view of your organization’s forest. Look for the places where danger lurks and fires might break out. For example (this is a non-exclusive list), it could be the way:

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Two business people meeting

4 Strategies to Use LinkedIn to Give Nonprofit Donors a Reason to Connect

Two business people meeting

When You Can’t Get Up Close And Personal, How Do You Build Relationships With Folks Online?

 

Are you Linking In?

If not, it’s time to take a new look at this social platform to appreciate it for the beneficial research and relationship-building strategy it can be for you.

I find it to be a highly under-utilized tool when it comes to building your nonprofit brand, establishing authority and credibility, researching and recruiting new volunteers, donors and employees, and building stronger relationships with your current constituents.

Today we’re going to talk about how to use LinkedIn to uncover new donor prospects and build donor relationships.

Not too much. Just four no-nonsense strategies.

To begin, let’s look at two connection models:

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Three San Francisco Hearts: Butterflight. Waves of Love. Lady in the Dragon.

7 Top Insights Nonprofits Can Borrow from Management Guru Peter Drucker

Three San Francisco Hearts: Butterflight. Waves of Love. Lady in the Dragon.If you’ve never read management and marketing guru Peter Drucker, you must. I fell in love with him early on in my nonprofit career, and still regularly draw upon his wisdom. It hasn’t aged; he was ahead of his time, and remains a worthy sage for ours.

1. Goals

Perhaps the most important thing I learned from Drucker was you must begin with the “why” question. What is your purpose?

“It is defined by the want the customer satisfies when she buys a product or service.”

You want to think about your purpose both broadly and narrowly. But not so broadly as to only be talking about your category. The fact you’re a human services agency, school, arts organization or environmental charity does not answer the question: “What would happen if you ceased to exist?”

Most founders do not wake up one day with the epiphany “I want to start a nonprofit.” They have more explicit goals related to solving specific problems. “I want to provide homeless people with access to showers.” “I want to offer equine therapy to kids with disabilities.” “I want to find a cure for this degenerative disease my kid has.” And so on.

If a customer has no soap to buy, they can’t get clean. If a homeless person has no shower or toilet available, they can’t get clean. Whether the business is for- or non-profit, the sought-after impact is cleanliness – and all the ways being clean makes people feel, think and behave. Goals that answer the “why” question are focused on impact. People don’t buy what you do; they buy why you do it.

Know your existential why — the meaningful impact you want to make — in order to build a plan to reach that goal.

TAKE-AWAY #1:

A goal worth meeting is one other people share. Find out:

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Three San Francisco Hearts: Blooming Heartree; Love of-Dahlieas; Seeds of Peace

Do You Know How to Use AI for Your Nonprofit?

Three San Francisco Hearts: Blooming Heartree; Love of-Dahlieas; Seeds of PeaceHave you been struggling with whether – and how – to incorporate generative artificial intelligence (AI; ChatGPT) into your work? Or perhaps you’ve been worrying your job will soon be obsolete?

You’re not alone.

Honestly, the whole AI thing scares the you-know-what out of me on most days.  But, let’s consider the encouraging present rather than worry so much about the possibility of a bleak future (as in destruction of humanity?!).

You can’t control everything.

You can control some things. So, I thought I’d take a quick minute to send you some tips I’ve curated from others to help stimulate your thinking and planning for ways ChatGPT (Chat Generative Pre-trained Transformer) and other AI-driven chatbots have potential to free up your time and revolutionize how you communicate with donors.

You can ignore all of this if you choose. But, it won’t make it go away. Nor will it stop your peers from figuring out how to get a leg up through use of these new tools.  Remember, at first some of us were slow to adopt use of computers, the internet and social media (who, me?).

So let’s lead from curiosity, not fear.

I begin with

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A heartfelt story to tell

5 Guaranteed Ways to Raise Money Through Storytelling

A heartfelt story to tell

Want content that raises money? Tell more stories.

Storytelling today is ‘hot.’

And why not?  It’s the fundamental human activity – we even talk to ourselves!

We tell ourselves stories all the time to inspire, goad, cheerlead and persuade.

“I’ve been knocked down, but I’ll pick myself up.”

“This cake will be even better than my mother-in-law’s.”

“The deck seems stacked against me, but I’m going to fight; I’m going to win.”

“Tomorrow will be a better day.”

Storytelling is something people naturally gravitate to. We’re wired that way.

Stories connect the dots.

They are the connective tissue that turns otherwise random acts into important sequences.

  • Stories invite us in.
  • When we add our own imagination, stories begin to acquire personal relevance.

Does this sound like something that might be useful for your content marketing strategy?

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