I’m going to tell you to do exactly what I do.
Don’t ignore a single disgruntled supporter. Express compassion and contrition.
If someone takes the time to tell you they’re unhappy, that means they care. They’re connected to you. They want something from you, and you’re disappointing them.
This is your golden opportunity to get inside your donor’s head and find out what your supporter really cares about!
Don’t blow this person off. Instead,Details