“If you don’t know where you’re going, any road will take you there” – Lewis Carroll This is actually a paraphrase of an exchange between Alice and the Cheshire Cat in Alice’s Adventures in Wonderland. I use it often to encourage people to develop and stick to a plan. Lewis Carroll, on the other hand,…
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When you’re not aware you’re making a mistake, it’s hard to avoid it.
So let’s get curious. I’m going to ask you to close your eyes for a minute to imagine a donor you’ve been wanting to ask for a major gift. I’m going to ask you to visualize a space where you’re meeting. Put them in your office, their home, a café or even a Zoom screen. Choose what’s comfortable, and where you think you’d be most likely to meet with this donor within the next month or so.
Okay… do you have your donor and your meeting space in mind? Excellent!
Now, before closing your eyes, commit to visualizing these four things:
Okay, are you ready to close your eyes? Even if this feels a little weird, why not give it a try?
EXERCISE: You can do this by yourself, but it works better if you do it in a pair. Find a co-worker, friend or family member to prompt you to close your eyes and take a few deep breaths. Notice if you’re holding tension anywhere in your body. Relax those areas (forehead; neck; shoulders; hands; belly; thighs; calves; feet). Now have them ask you the following questions:
(1) Pick a donor to meet with.
(2) Pick your meeting space.
(3) Pick an additional person to support you in the room (e.g., program director; subject matter expert; volunteer; executive director; board member; other donor). Describe who they are, and how it feels having them there.
(4) Open the conversation. What are you saying to them? What are they saying back? What’s their body language? Are their eyes lighting up? Are they smiling? Leaning forward? Play this scenario out just a bit, until you get to a place of comfort or discomfort.
Then open your eyes.
What felt comfortable to you? Uncomfortable? Did it feel more comfortable and pleasant than you may have imagined?
Smiling people, committed to the same cause, hanging out in a comfortable space together…. from such a space can come many good things.
Take a few minutes to journal some answers to those questions. I guarantee this will help you shift the energy for the next time you move into this space – in real time – with a donor.
It’s not fatal; you can correct it. But first you have to recognize it happened!
Mistakes in major donor conversations generally arise when you don’t know enough about the donor, or vice-versa. That’s why there are two kinds of major donor visits:
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You don’t just roll out of bed one day, randomly go visit a major donor prospect and ask for a random amount. At least not without a boatload of advance preparation. Right?
It’s a lot smarter to begin at the beginning.
And then take it step by step from there.
According to a plan.
A plan to secure BIG gifts for you BIG mission.
It’s always a great time to review what you can do to get yourself and your solicitors (staff and volunteers) ready to make win/win matches between your organization and your prospective major donor/investors.
Ready for some A, B, C’s?
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In my last article, It’s Fundraising Malpractice Not to Build Future Reserves, I introduced the subject of having both an organizational checking and savings account so you don’t risk going belly up when people rely on you. I talked about building a case for endowment and bringing your board on board. Then I tried to…
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Just like it’s prudent for individuals to have both a checking and savings account, it’s prudent for nonprofits to have both operating funds and endowment reserves.
Living paycheck to paycheck is less than ideal, especially when constituents rely on you for services that really matter. Seriously ask yourself:
If your answer to any of these questions is affirmative, you’re living on quicksand. When you’re not actively safeguarding your future, you’re robbing your community of precious resources.
Does this sound like a prudent, caring way for your nonprofit to behave?
Not if you see yourself as a community.
Without caring, you’re just a zip code or a building, not a community.
Make this the year you demonstrate your caring by planting seeds for future harvests.
You can’t care for people, animals, places, things or values without nourishment and fuel. As a recipient of philanthropy, it’s your job to steward the resources others give so you’ll be there for the community when they need you most.
You fail.
Your community fails too.
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There’s a lot of potential legacy giving out there in the universe. Per Giving USA 2022, giving by bequest was an estimated $46 billion, (an increase of $5 billion from just two years previous). What are you doing to assure some of it will flow to your cause?
I cover this subject in depth in Where Are Our Nonprofit’s Legacy Donors? Contrary to the way most nonprofits behave, legacy gifts don’t simply fall from the sky. They’re not delivered by storks carrying baskets filled with wills, trusts and beneficiary designations. You need to do something proactive.
You can’t simply rest on your reputation, however solid it may be. You could be raising tons and tons of money annually, and it won’t necessarily translate to bequests. It’s not because your donors aren’t the will-writing kind. That may be true for some of them, but there are other simple ways to leave a legacy accessible to all. Donor willingness is not the problem.
You are!
No charity succeeds simply waiting by the phone for folks to call. You’ll receive a bequest or two, perhaps. But nowhere near what you could receive if you took the bull by the horns and created a program that speaks to why people make legacy gifts.
There are two main reasons: (1) they’re asked, and (2) it feels meaningful to do so. So, given this, what do you incorporate into your program? What if I told you there’s a way to take charge of your own destiny, as you simultaneously help donors take charge of theirs?
STEP #1: Figure out a strategy to get folks thinking of you as a recipient of their philanthropic largess after death. There are elements to include in a full-fledged legacy giving program, and I’ve written about that plenty (e.g., see here and here).
STEP # 2: Help donors connect their giving to their personal identity and meaning. People may believe you’re awesome. But when it comes to distributing the hard-earned income accrued over a lifetime, they just don’t think of you that way. As an extension of their family, deepest values and essential identity. This is where many nonprofits fall down on the job, and it’s what I want to discuss today.
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Are you in the right pond?
Alas, nonprofits spend too much time thinking about the right way to ask people for donations, yet not enough time thinking about who the right people are to ask.
It’s like buying a perfect fishing rod and reel, learning how to cast, and then casting off into empty waters.
Folks, success — in fishing and fundraising — takes more than toiling, tackle, and time.
If you are fishing in the wrong place, nothing else matters.
Determining who to include in your major donor prospect portfolio takes work. It’s not something to be done on a whim (or on the whim of a board member who throws out the name of a celebrity who resides locally or a nearby venture capitalist or tech CEO.) That’s why I put “Prospect” in quotes, because So-and-So is not a viable prospect for you in any of the following circumstances.
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Then what? People tend to prepare, prepare and prepare for the ask. Then they pitch, pitch, pitch. Yet they don’t think much about persist, persist, persist when it comes to navigating the donor’s response. How to Handle the “After Ask” Failing to persist is a huge mistake. It’s so huge, it can undermine your fundraising…
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You bet!
Yet they’re generally undervalued in this regard.
And it’s not just monthly donors who are undervalued.
It’s legacy giving in general.
How robust is your legacy giving program?
Legacy giving is largely misunderstood in the nonprofit world. Too many organizations think it’s not for them. Why?
Do any of these statements sound like something you’ve felt or heard from others within your organization?
These are myths.
Really, all you need is expertise about your mission and the values your organization enacts.
You are a philanthropy facilitator, not an attorney or financial advisor.
As a philanthropy facilitator, it’s part of your job to help loyal supporters make their most passionate, heartfelt gifts. This enables them to enact their values, and to achieve a bit of immortality.
In 5 Indicators for Identifying the Best Potential Donors, a guest post on the Bloomerang blog from Ryan Woroniecki of Donor Search, the key indicators someone might be inclined to support you with a major philanthropic gift are laid out. These indicators are, in order:
One thing is indubitably true: the more you know about people the better you’ll be able to assess, and work with, their likelihood to invest with you philanthropically.
Another thing is also true: not all these indicators are created equal. They’re listed in order of importance above but, for my money, numero uno is far and away the most significant.
The people most likely to become major donors to your organization are already known to you. You don’t have to do research to find them, or find friends to introduce you or gate-keepers to let you in. You only have to do one simple thing.
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