Nov22020
Wish hanging from a tree

Warning Sign: A Post-Trump Digital Divide Between Nonprofits?

Believe it or not, this guest post appeared originally on my blog 3 1/2 years ago. I happened on it today, and thought it was still appropriate so wanted to share. One of my Clairification School students, Matt Patchell, had begun an important discussion in our online Subscriber Forum about what he termed the current “digital divide.”

He was referring to the chasm between nonprofits who are facing the digital revolution head-on, adapting their strategies to embrace its’ opportunities, vs. those sticking their heads in the sand and hoping it will go away.

Folks, digital engagement is not going away. Rather, it’s exploding.

As of late last year, one study found 43% of U.S. adults get political news online, rather than via television, radio or print media. A report from the Pew Research Center found one in five Americans get their news from Facebook. For the first time in the Center’s surveys, more than half (55%) of Americans age 50 or older report getting news on social media sites. That is 10 percentage points higher than the 45% who said so in the previous year. And that report is now three years old!

If you continue to ignore the channels your supporters frequent, and the ways they prefer to receive their information, the only thing that will be going bye-bye are your supporters.

What digital means for nonprofits.

It’s a sea change in how your marketing and fundraising team(s) operate and cooperate. Adopting is a far cry from adapting.

What does this have to do with Trump?

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Oct12020
Elvis

You Deserve to Rock Nonprofit Email Subject Lines!

“Five times as many people read the headline as read the body copy. When you have written your headline, you have spent eighty cents out of your dollar.”

— David Ogilvy, advertising legend

Your email subject line matters. A lot.

So this article is all about learning how to rock your online ‘envelope’ – which is really what determines if your email will get opened.

When you stop to think about this, it makes a lot of sense. Your email subject line has a function! And its form should follow that function.

  • First, it must capture attention.
  • Second, it must convince people to open your message.

People’s inboxes are increasingly cluttered, so you need to stand out. Big time!  Really, you’ve probably got no more than two seconds to make an impression.

Do you think carefully about purpose when you create your email subject line?  Do you even craft it at all, or do you delegate this essential function to someone else, perhaps an assistant or someone in your marketing or digital communications department? Someone who perhaps doesn’t really understand the email’s primary purpose as well as do you?

If you’re like most nonprofit fundraisers and marketers, you likely spend a lot of time crafting the perfect email body copy, selecting images and figuring out just the right design that will entice someone to respond to your call to action.  Then, at the last minute, you’re ready to send it and hastily come up with a subject line.

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Sep102020
Message painted on stairs - We are in this together

Nonprofit Social Media in Time of Coronavirus – and Any Other Time

Message painted on stairs - We are in this togetherThis is one place you don’t have to social distance.

In fact, this is perhaps the most opportune time ever to do exactly the opposite.

But, not to worry.

Getting up close and personal… getting connected to your supporters and potential supporters in an authentic way… this is among the safest things you can do to give people warm, virtual hugs. At a time when folks are missing human contact the most.

And guess what?

It will make people feel good!

And when you make people feel good, they’ll associate that good feeling with you.

This sets the stage for them to be receptive to your call to action when you’re ready to make it.

Social Media is Not a Stand-Alone Strategy.

Yet it can significantly increase the depth and breadth of your marketing reach.

You might think of social media as the new nonprofit advertising.

Per fundraising expert Tina Cincotti, donors are more likely to give, and stick with you, if you connect to them through multiple points of contact. In fact, they give at least 20% more than those connected through only one channel.

You don’t have to be everywhere, do everything, all the time.

When you think this way, you’ll never start.

Begin at the beginning.

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Jun112020

How Yucky Email Addresses – and Inhumanity — Hurt Your Nonprofit

Robotic_dinosaur_with_face_mask_-_Art_in_the_VoidThese days you’re likely communicating with constituents digitally more than ever before.

That’s terrific, but… I want you to remember one important thing, especially if you’re a small to medium-sized, local nonprofit.

Philanthropy, translated from the Greek, literally means ‘love of humanity.’

Whatever you do that gets in the way of your humanity?

Stop doing it!

I really mean it.

Why?

PEOPLE GIVE TO PEOPLE

Sure, sometimes the ‘cause’ alone is enough to drive donations. But generally this holds true only for first-time gifts, emergency response gifts, and gifts to national and international charities with large name recognition. Even in these cases, repeat gifts and major gifts are driven by human interaction.

When it comes to your current supporter base, they tend to want to engage with real human beings.

Want to know what’s not a real human being?

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Mar222020
Not Today Covid 19

Anatomy of a Coronavirus Nonprofit Email + Thank You

Not Today Covid 19Last week I shared a number of real-life examples from innovative nonprofits taking creative steps to connect meaningfully to their supporters during these trying times. While staying connected, some organizations are succeeding in stepping up both their marketing and fundraising communications to the next level.

Sometimes this means virtual events, online conference calls and hang-outs and, yes, asking for the philanthropy needed to respond to urgent needs and stay in business for the longer haul.

I promised today I’d share an example of a straight-up email appeal.  Actually, it’s more than an appeal.

Because every communication you have with folks today must be more than business as usual.

It’s got to be empathic.

Let’s face it. All folks are thinking about today is coronavirus. If you ignore this fact, you’ll come across as out of touch and even insensitive. So begin every communication with some acknowledgement of what people are going through. Not just you. Them.

Check in with people and ask them how they’re doing.  This is actually always a good way to begin. We do it more in our personal lives (oddly, particularly with strangers).  You ask the clerk at the counter “How’s it going?” You leave the store saying “Have a nice day.” In fact, one of the hallmarks of a culture of philanthropy is you’ll find staff always asking each other “How can I help you today?” [See “Fundraising Bright Spots”]

Silver lining of this pandemic? Rediscover the power of empathy.  Take this opportunity to connect the dots between the problem you lay out and the solution with which the donor can be helpful. This is solid, basic fundraising – the way it should always be practiced but too often is not.  Use this opportunity to be better.

It’s got to be innovative.

Remember, this is not ‘business as usual.’ Already every nonprofit and their dog are sending out messages related to this crisis.  What will get your messages to stand out? Lots of things come to mind, including great subject headlines, compelling images and graphics, engaging stories and an authentic tone. All the basics apply.

Practice solid fundraising, of course, but try to add in a little bit of something extra. Novelty. Fun. Inspiration. Prayer. Social action.  Whatever is best suited to your particular brand and community.

Silver lining of this pandemic? Many of your familiar, tired strategies were probably due for a change anyway. This is an opportunity to reject the status quo, develop new skills and consider fresh initiatives that may, ultimately, serve you far better than the ones you’ve been using.

TIME TO SHARE AN EMAIL EXAMPLE: APPEAL PLUS

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Mar152020
Mona Lisa with face mask

How long… will this be going on?

Mona Lisa with face maskIf you’re like me, chances are every other email in your inbox has something referencing coronavirus. You can’t ignore it, avoid it or wish it away.

So… what is your organization going to do?

The inimitable thought leader, Seth Godin, recently had this to say:

React, respond or initiate?

That’s pretty much all that’s on offer.

What will you do next?

The first gives us visceral satisfaction and emotional release, and it almost always leads to bad outcomes.

Responding is smarter. It requires each of us to think hard about the action and emotion we seek to create after something is put on our desk.

And the third? Initiating is ever easier and leveraged than ever before, which, surprisingly, also makes it more difficult to move up on our agenda.

In normal times, it’s easy to get into a rhythm of simply responding. Someone else setting the agenda.

When things are uncertain, it’s easy to react.

But now, right now, is the single best time to initiate. We’re in for a slog, but there will be an end to it.

Make things better by making better things.

Taking this advice to heart, I’d like to share a couple of examples of organizations who have initiated some inventive strategies to stay connected to their supporters in these challenging times. Usually I would share these in my “Don’ts vs. Do’s” feature. But both of these are big ‘Do’s,’ so I want to highlight what’s brilliant about them. You can ‘sincerely flatter’ them through imitation — and a bit of your own innovation.

Ready to be inspired?

OMG, What Will We Do About Our Upcoming Event?

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Mar92020

How Nonprofits Can Connect Virtually During Trying Times

Virtual meeting PixabayConnection is essential, especially during challenging times. When the going gets tough, we yearn to commune with people who will support us… teach us… commiserate with us… empathize with us… calm us… distract us… … entertain us… enable us to support them… and more.

Without connection, people can feel isolated. Yet today, as we prepare for the spread of coronavirus, we’re contemplating doing less of the things we normally do in person with others. And nonprofits are not immune.

What are you doing to reach out to your supporters when they need connection most?

Here are just a few messages received from local nonprofits in San Francisco within just the past two days:

Canceling a popular fundraiser that we depend on to cover the costs of keeping Public Glass open is not a decision we came to lightly, but it is critical that we do our part in helping to ensure that our Bay Area Community remains as safe as possible.

UNDER ADVISEMENT AND RESPECTING THE NEWLY ISSUED AGGRESSIVE RECOMMENDATIONS ANNOUNCED TODAY BY THE SAN FRANCISCO DEPARTMENT OF PUBLIC HEALTH TO REDUCE THE SPREAD OF CORONAVIRUS (COVID-19), THE MARCH 12, 2020 SFIC MONTHLY BREAKFAST IS CANCELLED.

We are very sorry to announce that, due to public health guidelines from the Mayor’s Office, our 2020 Benefit Art Auction, hosted in a city-owned building, must be cancelled. This event is a massive effort, involving over a hundred contributing artists, a dream-team of volunteers, and many beloved business partners. We were ready to create a wonderful celebration of creativity! We will continue to explore innovative ways to connect our community, but right now, this is the best way to take care of each other. 

How about this haiku from my cousin, who is hosting his son’s wedding this week-end (at least as of this moment):

Last year seemed so bad

COVID-19 is now here

How I miss last year

While apt, missing last year and wringing your hands won’t help. As in-person gatherings are indefinitely postponed or canceled, as public spaces are closing, and as people are working from home, what can you do to make lemonade — and quench your supporters’ thirst?

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Dec182019
Fundraising Do's & Don'ts logo

Fundraising Don’ts vs. Do’s: Donate Landing Page + Form

Fundraising Do's & Don'ts logoI’m continuing with my increasingly popular “Do’s vs. Don’ts” feature which I began last spring.  I promised whenever something arrives in my mailbox that seems a good ‘teaching opportunity,’ I would share it with you. I hope you find this example useful for all your online fundraising campaigns!

Today’s teaching example is a donation landing page (where you land when you click “donate” from the Main Menu) and donation form (the part a donor fills out once they click through from your landing page).

Too often, fundraising staff leave these aspects of their campaign completely up to IT, website or marketing staff.  It’s a shame, because these campaign elements can make or break you.  Everything you’ve carefully crafted will be for naught if the landing page and form are in any way off-putting or daunting to complete.

I came across this example in an effort to make a memorial donation honoring someone who had worked at this nonprofit. We’re going to evaluate every element methodically.

I’ll ask you some questions.

  1. Would you click through from that landing page to learn more or to donate?
  2. If yes, why?
  3. If no, why?
  4. What looks good about it?
  5. What looks not so good?
  6. Would it inspire you to give?
  7. If so, why?
  8. If not, why not?

First, I’d like you to think about your answers and jot them down.

Really take the time to notice what you like and don’t like.

I promise you’ll learn a lot more this way.

Second, I’ll tell you what I think.

Let’s begin!

DONATION LANDING PAGE

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Dec22019
Fundraising Do's & Don'ts logo

Fundraising Don’ts vs. Do’s: Year-End Donor Retention Email

Fundraising Do's & Don'ts logoI’m continuing with my occasional “Do’s vs. Don’ts” feature which I began last spring.  I promised whenever something arrives in my mailbox that seems a good ‘teaching opportunity,’ I would share it with you. I hope you find this timely example useful for your year-end fundraising ‘clean-up!’

Clean-up?  Yes. That’s exactly what I want you to do right now.

Get. Everything. In. Order.

Tie up loose ends so you assure nothing slips through the cracks before the calendar year closes.

Take a look at all your sources of support last year.

Who’s given this year already?  Who hasn’t?

Important: Don’t let any of last year’s donors lapse!

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