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How Humanity and Trust Supercharge Nonprofit Fundraising

Everyone is saying it.

Just about daily.

“These aren’t ordinary times.”

We’re living in the face of a firehose of breaking news, and most of it is pretty difficult to digest. Let alone know how to face, handle and get through it with safety and sanity intact.

We can either retreat, live in limbo or figure out a way to navigate through this reality and find opportunities to do our work in new and better ways.

It’s a difficult assignment, because it’s not easy to know where to begin.

We want to come from a donor-centered and community-centered place, but… what exactly might that be in this extraordinary time?

“We’re not only longing for the normal that was – we’re grieving losses yet unaddressed and ignoring some of the most obvious. I know for sure: if we don’t find a way to consciously engage with our losses, when this pandemic is finally over, the soul of our country will still be locked down”

– Oprah Winfrey

I’ve been thinking a lot about what the world most needs right now.

I think it’s humanity and trust.

Usually we have to guess at what will feel relevant to our supporters. Today, we pretty much know. Because we hear it all the time. On the news. On social media. When we zoom with colleagues. When we talk to our friends. When we’re sheltering in place with our family.

People want to know who they can trust!
People want their fellow humans to act the part!
People want to consciously engage — with humans they can trust — in a meaningful manner.

‘Philanthropy’ means ‘love of humanity’. Yet today it sometimes seems all we’re hearing and seeing is hatred of humanity. Us and them. Insiders and outsiders. Democrats and Republicans. Left and right. Young and old. Good and evil. I could go on…

There’s a better way.

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September 17, 2020 Leave a commentAnnual GivingBy Claire Axelrad

Plan ‘Random Acts’ of Nonprofit Donor Kindness, Especially Now

There’s a pandemic out there killing people.

What can your nonprofit organization do to offer a remedy?

Kill ‘ em with kindness.

I’m talking about your supporters, of course.

In order for people to do good they have to feel good.

Seriously, philanthropy takes energy. It takes the ability to step out of one’s day-to-day grind and think about someone, or something, else. And it’s more difficult than usual for folks to find this generous space right now.

You can help.

Make this the giving season.

I often say “If you want gifts you must give them.”

Maya Angelou says “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Let’s talk about what you can give – as nonprofit staff and board — to create happier supporters.

Notice a lot of folks saying “2020 is a bad year?” People can use a bit of cheer. They’re tired of doom and gloom.

Remember when “random acts of kindness” was a thing? People would buy a coffee for the person behind them in line. Or they’d pay the bridge toll for the next car. Their reward was simply imagining the unexpected delight their gift would give to someone that day. Ever have it happen to you? Ever try it?

Now’s your chance!

I’d like to suggest practicing some creative planned (not random) acts of kindness.

Something to bring your donors and volunteers a bit of good cheer. It can be as simple as letting them know what they did to change someone’s life for the better. Or it can be a modest, human gesture showing them how grateful you are for their support. This is something you can have fun with. And the rewards will be huge, both for you and your donors.

10 Acts of Donor Kindness For a Pandemic, and Beyond

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July 20, 2020 1 CommentDonor RetentionBy Claire Axelrad

No-Nonsense Strategies for Nonprofit Crisis Fundraising

Balance. That should be your ‘today mantra.’

I’m talking about balancing self-love with donor-love.

You can’t help others unless you first take care of yourself.

This is really a truism you should carry with you throughout your life. But it’s never been truer than the times in which we’re currently living.

At the bottom of this article, I’m going to offer you some ‘don’t panic’ self-care strategies.

Since, however, you primarily look to me for fundraising advice, let’s begin with some specific strategies to try right NOW.

FIRST: Take Care of Your Donors

Connect, Connect, Connect – with Everyone!

Talk to your donors about how they’re doing. It’s always been good practice to stay in touch with your supporters. In fact, the numero uno reason donors stop giving is due to your poor communication with them. So use this time as your reason to – finally — get your donor love and loyalty plan off your back burner!

Take this opportunity to connect with folks with sensitivity and empathy. Show you care about them. As people, not just donors. Let them know you’ve no idea how this pandemic may be affecting them, personally and professionally. Listen and empathize with what they tell you. Depending on what your organization does, you may even be able to help them. At least put out an offer of help, and a listening ear, should they need you in the coming weeks and months. Then – as appropriate — share with them the situation for your organization and those who rely on your programs and services.

NEXT: Take Care of Your Mission with Specific Strategies to Try Right Now

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March 31, 2020 2 CommentsStrategy & ManagementBy Claire Axelrad

Super Strategies to Spoil Your Supporters

Do you have some major donor prospects you’re trying to woo?

Of course, you want to start with your overall donor love program. You know, the one where you plan to communicate regularly with all your supporters – 4 to 7 purely grateful, meaningful touches for every 1 inspiring ask. You do that, right?

Thank you letter, email and phone call
Donor welcome package
Newsletter with stories about outcomes
Blog with stories about outcomes
Token gifts (e.g., ‘how to’ lists; recommendations; new research results; recipes; discount coupons, etc.)
Invitations to free events

Good!

However… just the basic stuff won’t do it with major donor prospects.

You need something extra.

Something to really grab folks’ attention.

Something unexpected.

Something personal.

Without a little something, you’re left with just a dumb thing… like automated group mailings. Or really big ‘moves’ you never quite get around to. Or stuff, let’s face it, which just isn’t particularly thoughtful.

Winningest Ways to Woo

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February 17, 2020 1 CommentDonor RetentionBy Claire Axelrad

3 Rules for Thanking Nonprofit Donors that Should Never Be Broken

If you’re not retaining as many donors as you’d like, you’ve no one to blame but yourself. And I’m here to tell you why.

You’re not thanking donors properly.

I’m serious. How you handle donor acknowledgements is that important.

Sadly, most nonprofits do an absolutely rotten job of showing donors how much they are appreciated.

Part of the problem is due to focusing on acquisition at the expense of retention. Most executive and development directors don’t even know their retention rates without looking them up. According to Jay Love, founder of Bloomerang, less than 45% of fundraising offices know this answer!

So, you’re not alone. But you can do better.

DUDES! Your retention rates should be on the tips of your tongues! If you don’t know how you’re doing, how can you improve?

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February 10, 2020 6 CommentsDonor RetentionBy Claire Axelrad

8 Strategies to Celebrate Nonprofit Donors on Valentine’s Day

I love a good celebration.

And nothing is more worth celebrating than a holiday, and your donors!

With Groundhog Day in the rear view mirror, and Valentine’s Day on the horizon, it’s the perfect opportunity for a holiday/donor celebration mash-up!

You’ve still got time to send a little love your donors’ way!

Why might this be something for you to consider, amidst all the other “to-do’s” on your plate?

If you don’t do a lot more donor loving, you’re going to do a lot more donor losing.

I hope by now you know donor retention is the name of the game. It costs so much more to acquire a new donor than to keep an existing one. Yet too few nonprofits have serious, intentional donor stewardship programs in place. Because of that, on average, nonprofits lose nearly 8 out of 10 first-time donors and close to 6 out of 10 of all donors.

Don’t be one of those organizations!

If donors only hear from you when you want something from them, they’re not likely to give more. Or even give again.

Be generous! Show donors how much their support means to you.

Really, donor love should be like breathing for you. In and out. Out and in.

They love you, and show you.
You love them, and show them.

You’ll be amazed at how a little love can go a long way.

This year why not dedicate Valentine’s Day to giving, not asking?

If you can’t send valentines to every donor, pick a segment or two.

Think about those donors for whom you’d like to show some special love, because they showed you some. Show them you noticed! They could be:

Major donors.

Monthly donors.

Donors who’ve given faithfully for five years or more.

Donors who increased their giving this year.

First-time donors of $100+.

Donors who also volunteer.

Board and committee members.

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February 3, 2020 Leave a commentDonor RetentionBy Claire Axelrad

Happy Days of Thanks(for)Giving

This Thursday folks in the United States will celebrate what I consider to be the social benefit sector holiday of the year:

So it’s time for my annual Thanks(for)Giving post!

Just think about what ‘Thanksgiving’ means. Literally, it’s a day for giving thanks for blessings.

Who, and what, do you count among yours?

I know when we go around the table at my family Thanksgiving, saying what we’re grateful for this year, most folks respond with a people-based answer. Sure, they’re happy about the feast in front of them. But they’re most grateful for caring friends… loving family…. and for being together sharing the warmth of good company.

Who are you grateful to at your organization?

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November 25, 2019 Leave a commentDonor RetentionBy Claire Axelrad

3 Ways to Knock Your Donors’ Socks Off This December

For fundraisers, December is a marathon of appeals, posts, thank-yous, events, and all the other tasks associated with the busiest month of the fundraising year. For donors, it’s equally chaotic. Family, friends, work, holiday planning, and parties crowd their schedules. Advertisements clog up their email inboxes and news feeds. They receive multiple appeals from multiple nonprofits looking to capitalize on holiday generosity.