In my last article, It’s Fundraising Malpractice Not to Build Future Reserves, I introduced the subject of having both an organizational checking and savings account so you don’t risk going belly up when people rely on you. I talked about building a case for endowment and bringing your board on board. Then I tried to…Details
Babies can teach you the same thing.
If one baby does something, the others will want to ape them.
“Monkey see, monkey do.”
This is actually a psychological principle of influence and persuasion known as “social proof.”
It’s best explored in the 1984 groundbreaking book, Influence: The Psychology of Persuasion, by Robert Cialdini. He outlines six principles of influence affecting human behaviors. They’re all well documented, and can be incredibly useful to fundraisers.
One of the most useful principles is the one we also know today as the “Yelp effect.” It’s a type of positive (or negative) word of mouth that can make or break your business. I know how often I’ve abandoned my cart after reading a negative review. You?
Word of mouth is perhaps the most powerful form of social media you can find, so it pays to leverage it to your advantage.
Even someone inclined to support your cause may not give unless you push the right buttons. Of all the ways to do that, social proof is among the easiest and most successful.Details
There’s a first time for everything, if you will it
What makes us think a perfect stranger, who’s never given to our organization before, will choose to do so? It’s highly counter intuitive.
… every time a nonprofit board or staff member told you “We’re the best kept secret in town; if people knew what we do, they’d give to support us.”
Nonprofits tell me this all the time! If I had all those dimes, I could make a nice contribution to your cause. And I would, if…
- You endeavored to learn a little bit about me,
- You engaged me personally,
- You discovered my values match yours,
- You offered me opportunities to connect with your mission and supporters that involved something other than money,
- You showed me you knew what most engaged my passions, and
- Then you asked me for a gift!
You see, merely “building awareness” will not ipso facto raise more money for your cause.
Just because I care about something, and somehow learn you are involved in doing something about that thing, doesn’t mean I’m going to support you financially.
Why should I? There are a lot of good causes out there, and making a decision to invest in you is something I need to act on.
I’m busy. I’m overloaded with information. And inertia is just too powerful a force.
You’ve got to do better than just hope I’ll stumble upon your website, see your social media post, hear about you on the news, or even open your direct email if you want me to really sit up, pay attention, and actively engage.
Especially if you want me to engage as a philanthropist.Details
The modern model is more like a vortex — an energized circle where everyone is equal. People move in and out as needed, and your job is to keep the energy flowing.
NOTE: My article on the topic of moving away from the donor pyramid model for donor acquisition, cultivation and major gift solicitation recently resurfaced on social media dialogue, so I thought it was time for a reprint.
Why do we always think of donors with pyramids? The pyramids were built in Egypt. On the backs of slaves. It took a very, very long time. The cost, in human terms, was untenable and unsustainable.
That’s why you don’t see many pyramids being built these days.
Except in nonprofits, where building the donor pyramid is still the holy grail. Get ’em in. Move ’em up. Acquire through direct mail. Convert to monthly donor or sustainer. Acquire through events. Convert to mail. Up, up, up … to the pinnacle of major and planned gifts!
Except for one tiny thing.
It doesn’t work.
Pyramid building is so 2630 BCE. Nobody’s got 100,000 workers (aka direct-mail donors) building a solid pyramid anymore. Many so-called pyramids really look like hourglasses. Or upside-down pyramids. Or plateaus. Even the pyramid-shaped ones are resting on shaky foundations of donors who move in and out, in and out — eight out of 10 newly acquired bottom-of-the-pyramid donors leave — making the “foundation” more like a river than a solid, secure slab of mortar. The days of the donor pyramid model are gone!
Digital toppled the donor pyramid. Actually, it crumbled it … slowly, surely … until there was nothing left but an empty frame. A triangle on paper. The donors no longer fit inside of it.
R.I.P. donor pyramid. You had a good run.
The donor pyramid (sometimes call the donor ladder) was a great model for linear thinkers like me. It was neat and orderly. Engage folks from the bottom up, level by level, one step at a time. It was stable.
Or so we thought,Details
Philanthropy should not just be about big checks.
That’s why you should never eschew small gift fundraising. Today I’m offering some tips for building and mobilizing your community to find, sustain and grow smaller gifts.
This is important, because a donor’s first gift is seldom their largest. It’s a starting point.
The majority of your gifts will be small, but the majority of your income will come from a small group of major donors.
You have to grow this cadre of loyal, passionate philanthropists by building relationships with supporters over time.
The lion’s share of major gifts come from previously small gift donors.
A client I’m working with told me 50% of their major donors began with very small gifts. How about tracking this for your organization? Sure, some major donors come in at the top. But I’ll bet you a majority start by dipping their toe in the water. How can you get folks more fully immersed?Details
Spring is always a good time for rebirth and dusting away the cobwebs. And what a grave, dusty, cobwebby year it’s been.
As I sat down to write today’s article, I found my mind jumping from idea to idea. After all, it’s been pretty hard to focus with everything going on. So I took a deep breath, closed my eyes, and tried to pull together the various challenges I’ve seen nonprofit leaders, and fundraisers, grapple with in the past year.
I thought: what can people do now to set themselves up for success as we move forward into high fundraising season at the end of this coming year.
It’s not too soon to be thinking about this.
I ended up with four tips I hope you’ll find relevant and timely.
1. How to Message During Uncertain Times
Whether it’s a marketing or fundraising communication, keep these four basics in mind.Details
13 happens to be my lucky number. I want it to be lucky for you too.
Today, I’m going to reveal to you how you can make this happen.
A recent survey of wills reported on by the Chronicle of Philanthropy reveals the average bequest by everyday donors is $78,630.
Some people will leave less; some people will leave more. What this survey reveals, however, is you only need 12 to 13 donors making a provision for your organization in their will to reap $1 million.
If a major gift for your organization is $1000 (or even 5000 or 10,000), I imagine this sounds off the charts to you. Guess what?
Legacy giving is off the charts!
The first step to making this happen for your organization is to encourage bequests. Actively.
Promote Charitable Bequests, or Else
If you don’t actively encourage charitable bequests, people are unlikely to make them.
Why? There are three primary reasons:Details
They’re meant for each other. Yet it may take a while to bring them together.
Here’s what I mean:
Peanut butter was first introduced at the 1893 Chicago World’s Fair. It didn’t get mixed with jelly until 1901, when the first PB&J sandwich recipe appeared in the Boston Cooking School Magazine of Culinary Science and Domestic Economics. It was served in upscale tea rooms, and was exclusive food. Until the world changed.
The 1930 Depression made peanut butter, a low-cost, high-protein source of energy, a star. But not the combo sandwich. Not yet.
Peanut butter and jelly were on U.S. Military ration menus. Soldiers added jelly to the peanut spread to sweeten the sandwich and make it more palatable. When soldiers came home from the war, peanut butter and jelly sales soared.
Suddenly this marriage became the norm. Why separate them? After all, they went together like… PB&J!
We never looked back.
How is Nonprofit Marketing and Fundraising Integration like the Marriage of PB&J?
They didn’t start out married, but they belong together.
Here’s what I mean:Details
Believe it or not, this guest post appeared originally on my blog 3 1/2 years ago. I happened on it today, and thought it was still appropriate so wanted to share. One of my Clairification School students, Matt Patchell, had begun an important discussion in our online Subscriber Forum about what he termed the current “digital divide.”
He was referring to the chasm between nonprofits who are facing the digital revolution head-on, adapting their strategies to embrace its’ opportunities, vs. those sticking their heads in the sand and hoping it will go away.
Folks, digital engagement is not going away. Rather, it’s exploding.
As of late last year, one study found 43% of U.S. adults get political news online, rather than via television, radio or print media. A report from the Pew Research Center found one in five Americans get their news from Facebook. For the first time in the Center’s surveys, more than half (55%) of Americans age 50 or older report getting news on social media sites. That is 10 percentage points higher than the 45% who said so in the previous year. And that report is now three years old!
If you continue to ignore the channels your supporters frequent, and the ways they prefer to receive their information, the only thing that will be going bye-bye are your supporters.
What digital means for nonprofits.
What does this have to do with Trump?Details