Fish in a pond

What Fishing Can Teach Us About Fundraising

Fish in a pondAre you in the right pond?

Alas, nonprofits spend too much time thinking about the right way to ask people for donations, yet not enough time thinking about who the right people are to ask. 

It’s like buying a perfect fishing rod and reel, learning how to cast, and then casting off into empty waters.

Folks, success — in fishing and fundraising — takes more than toiling, tackle, and time.

If you are fishing in the wrong place, nothing else matters.

If I had a nickel for every time I’ve heard a volunteer or staff member in an organization say “Why don’t we get So-and-So Famous Person to give?” I’d be a wealthy woman.  Because usually, within a given community, everyone is targeting the same So-and-So.  And here are four reasons why that won’t work.

When You Need to BAIL on a Donor ‘Prospect’

Determining who to include in your major donor prospect portfolio takes work. It’s not something to be done on a whim (or on the whim of a board member who throws out the name of a celebrity who resides locally or a nearby venture capitalist or tech CEO.)  That’s why I put “Prospect” in quotes, because So-and-So is not a viable prospect for you in any of the following circumstances.

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How to Rock Donor Thank You Calls

7 Keys to Rock Thank You Calls and Retain More Donors

You’ve got to make donor retention more of a priority to survive and thrive in today’s competitive nonprofit marketplace.

Research shows the average nonprofit in the U.S. loses 81% of donors after the first gift!!!!!

In and out a revolving door is too expensive to be sustainable.

To make matters worse, the probability a donor will make five consecutive gifts is only 10-15%. These numbers are just not sustainable for most organizations. By the time you’ve added a new donor most of your previous new donors are out the door.

And, by the way, did you know donor acquisition costs you money?  Yup. On average, it will cost you $1.00 – $1.25 to bring in a new donor dollar. So… the value of a new donor to your organization is wrapped up in the concept of donor lifetime value. Once you have a new donor, the cost to renew them is much less expensive than the cost to acquire them. Just like in for profit marketing, keeping a current customer is easier than finding a new one.  But… you have to actively engage in customer cultivation and renewal strategies.

If you don’t energetically renew and upgrade donors over time, you may as well never have recruited them.

Allow that to sink in a moment.

Might you effectively be wasting a lot of time, energy and money on acquisition? Could some of your resources be more effectively deployed to donor retention?

I’m going to go out on a limb and wager the answer is a resounding YES.

Do you know what your donor retention rate is? If you do, there’s hope for you to improve it. Read on.

If you don’t, you don’t even know there’s something that needs fixing! Read on.

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10 Common Nonprofit Major Gift Asking Mistakes to Avoid

When you’re not aware you’re making a mistake, it’s hard to avoid it.

So let’s get curious. I’m going to ask you to close your eyes for a minute to imagine a donor you’ve been wanting to ask for a major gift. I’m going to ask you to visualize a space where you’re meeting. Put them in your office, their home, a café or even a Zoom screen. Choose what’s comfortable, and where you think you’d be most likely to meet with this donor within the next month or so.

Okay… do you have your donor and your meeting space in mind? Excellent!

Now, before closing your eyes, commit to visualizing these four things:

  1. You’re in the room together.
  2. You smile. They smile back.
  3. Someone else is in the room with both of you. . Imagine you brought them with you. Who are they, and how does it feel having them there to support you?
  4. Bolstered by the smiles and good company, what do you say to open the conversation?

SELF-EXERCISE: Okay, are you ready to close your eyes? Even if this feels a little weird, why not give it a try? (1) Pick your donor… (2) your meeting space… (3) your additional person supporting you in the room… and (4) open the conversation. What are you saying to them? What are they saying back? Play this scenario out just a bit, until you get to a place of comfort or discomfort. Then open your eyes.

What did that feel like?

What felt comfortable to you? Uncomfortable? Did it feel more comfortable and pleasant than you may have imagined?  Smiling people, committed to the same cause, hanging out in a comfortable space together…. from such a space can come many good things.  What did you say to open the conversation? How did that feel?

If it felt good, why?  If it didn’t feel good, why?

Take a few minutes to journal some answers to those questions. I guarantee this will help you shift the energy for the next time you move into this space – in real time – with a donor.

A Mistake is Just a Misjudgment

It’s not fatal; you can correct it. But first you have to recognize it happened!

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Man pointing to ear and hearing aid

10 Tools to Give You and Your Nonprofit Donor Space to Co-Create — and Change the World

Man pointing to ear and hearing aidI recently wrote about 4 Strategies to Listen so Others Will Talk, noting the secret to building authentic relationships is to use your two ears and one mouth in that proportion.

It’s a good start, but there’s more.

You can’t just listen passively.

Active listening, supported by powerful, succinct, to-the-point generative questions – that’s what will draw you and your donor (or anyone with whom you’re in relationship) closer together.

But not all active listening is created equal. And you may think you’re actively listening, when really you’ve listened for a hot minute; then gone down your own rabbit hole of reality. In that rabbit hole, you become the narrator. It thus becomes your story, not the donor’s.

Uh, oh.

Today we’ll explore how to draw your donor out so you truly hear their voice and sense their emotions, not your own.

1. Economy of language.

This is something I value, as an outsider looking in.

I’m not good at it.

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text messaging women

How to Rock Nonprofit Text Messaging Appeals

text messaging womenText messaging is becoming an increasingly important fundraising tool. Why? One of the reasons is U.S. adults now spend 10.5 hours/day consuming media.  With all the competition for your donors’ attention, there’s a need to cut through the clutter.

Texting can do that! In fact, it offers a wonderful way to strengthen and build authentic relationships with your donors because it’s so intimate and immediate. Done well, it can create a potent way for people to connect with your cause.

The key is to choose the texting tools that will work best for you, given your resources and constituency, and to wield those tools with wisdom and responsibility. While I’m not recommending any particular products, much of what I’m reporting in this article I’ve learned from experts at Rally Corp and Qgiv. You can find additional platforms here; there are others as well.

Why text messaging is so powerful for fundraising

  • Over 90% of Americans own a smartphone. And they look at it at least 80 times/day, on average.
  • 98% of texts are read within the first five minutes – which is way better than the 20 – 30% open rates for emails.
  • 39% of people have more than 100 unread emails in their inbox, with 20% saying they have over 1,000
  • 10 – 15 minutes is the average adult attention span; short term it can be as short as 8 seconds.
  • 90% of texts get opened and read.
  • 45% of people reply to branded text message blasts; 5%x the average reply rate of emails. The most immediate information – where folks go if they really want to reach us – is found on smart phones.
  • Almost 40% of Americans use cell phones to pay at least one bill. So your constituents are already accustomed to processing financial transactions via mobile.
  • Studies suggest text messages generate average gifts of $112 per Rally Corp. Even major gifts are given this way today.
  • Adding a text to donate as a giving option resulted in a 32% increase in giving over a 12-month period per a study by PushPay.
  • A study by Qgiv learned 10% of donors, overall, prefer to give by phone. And it’s a higher percentage for certain demographics. While not as attractive to Boomers (who still represent the majority of giving), it’s true for more than 30% of GenX and Millennials.

Different styles of text fundraising

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Big earred deer

4 Strategies to Listen so Others Will Talk

You have two ears and one mouth. Use them in that proportion.

Ever hear that?

It’s the secret to building authentic, lasting relationships. Full stop.

Whether you’re dating, parenting, teaching, attending a conference or hosting a dinner party, the ability to be fully present – in listening mode – will impact so many things. For good or ill.

  • Whether people want to keep talking to you, or don’t.
  • Whether people feel relaxed and open, or anxious and stressed.
  • Whether people want to tear down walls, or build them up.
  • Whether you learn something, or don’t.
  • Whether you’re perceived as compassionate, understanding and helpful, or not.
  • Whether people like you, or don’t.

Donor loyalty and love are earned, and it begins with YOU listening.

If I had to boil down Penelope Burk’s two decades of groundbreaking research in donor-centered fundraising into one thing donors want, it would be this: SHOW ME YOU KNOW ME. There are lots of ways to do this, but we sometimes miss out on the most obvious one.

Become a Donor Coach

Your job – as fundraiser, nonprofit professional and philanthropy coach – is to help your donors see the way to greatness. Think of this as part and parcel of your job as a philanthropy facilitator. In donor coaching mode, you need to listen so you can find “coaching moments” – opportunities to motivate donors to engage with, and act on, their passions in a way that brings them meaning and joy.

“Coaching is a worldview that is driven by the intention to be of service to others.”

— Dianna Andersen, Cyliant

Your job is to guide folks over the river, through the woods, up the mountain and

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Girl dips toes in the water

12 Top Tips to Broaden Your Nonprofit Donor Community

Philanthropy should not just be about big checks.

That’s why you should never eschew small gift fundraising. Today I’m offering some tips for building and mobilizing your community to find, sustain and grow smaller gifts.

This is important, because a donor’s first gift is seldom their largest.  It’s a starting point.

The majority of your gifts will be small, but the majority of your income will come from a small group of major donors.

You have to grow this cadre of loyal, passionate philanthropists by building relationships with supporters over time.

The lion’s share of major gifts come from previously small gift donors.

A client I’m working with told me 50% of their major donors began with very small gifts.  How about tracking this for your organization? Sure, some major donors come in at the top. But I’ll bet you a majority start by dipping their toe in the water. How can you get folks more fully immersed?

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Transactional Nonprofit Work vs. Transformational Donor-Led Progress

Transactional Nonprofit Work vs. Transformational Philanthropic Progress

Greg Warner of Market Smart writes a lot about the difference between “work” and “progress.” I appreciate the distinction, both professionally and personally. I think you can use this notion, so I’m going to suggest a way to extend this idea to your nonprofit fundraising.

Warner notes in Why You Should Never Get a Job and Go to Work: “work” is tedious and negative; “progress” is inspiring and positive.

This is about being intentional about where you’re going.

It’s somewhat about perception and desitnation, but I’d argue it’s largely about the journey.

Your journey. Your donor’s journey.

And how everyone feels about the endeavor.

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Girls sharing secrets

5 Secret Nonprofit Donor Retention Action Strategies

Girls sharing secretsGiving is an emotional experience. It deserves an emotional response.

Be human.

Ever notice how sometimes when we put on our work hats we cease to be human? How we somehow morph into little robotic “professionals” and become enamored of jargon?

“Lybnts.” “Sybnts.” “Recaptures.”

Not that those things aren’t important. You need goals and objectives.

And given the dreadful state of donor retention in the U.S. today (and in the U.K and Canada as well), it’s vital you be able to measure how you’re doing. Because growth in giving is a factor not just of how many new donors and dollars you acquire, but also of how many donors and dollars you lose.

If you lose as many current donors as you gain new ones, you’re getting nowhere. Fast.

Treadmills Are Only Good in the Gym

Slow down.

Think about what you’re doing and why. You may need to change your frame of mind.

When you acquire a new donor, is it for that one-time transaction? If so, that’s not a very thoughtful strategy, because it costs more money than you make to acquire new donors. In fact, you likely won’t make back your investment for 18 months or so. You won’t make it back at all if you don’t renew that donor.

Nonprofits, sadly, have been on a non-stop treadmill. Donors in. Donors out. Donors in. Donors out. So… something about just measuring this stuff isn’t really working.

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Man yelling into phone

How Not to Ask for a Major Gift

Man yelling into phoneTwice in the past month I’ve been asked for a major gift.

Pretty much out of the blue.

Without much preparation, relationship-building or making of an inspiring case for support.

It was clear to me what the charity would get out of it: my money. It was not so clear what I would get out of it. Should I not care?

  • Perhaps not.

  • Perhaps if I were the ideal, perfect donor I would give with no expectation of receiving anything in return.

  • Perhaps if I were less ego-centric, I’d just do it because it was the “right thing to do.”

  • Perhaps if I were not on a quest for personal meaning, I’d give just because the person who asked is someone I know (though, not all that well); it would give them a feeling of success, and that would bring me some happiness.

  • Perhaps if I were not searching for a community of folks who share my values, I’d give without quite understanding the depth and breadth of values enacted by these charities or without having met more of the people involved.

  • Perhaps if I were not examining what it is that sparks joy in my life, I’d give whether or not this cause was currently at the top of my list or I’d been given opportunity for reflection and consideration.

But I’m not perfect.

I’m betting most of your donors aren’t either.

Donors have expectations… egos… personal meaning they’re seeking… communities they’d like to form… and cups of joy that need filling. Otherwise they wouldn’t be human.

And even if you could find a perfect donor prospect, in the instances where I was asked the case for why this was the right thing for me to do wasn’t even made all that well. The ask was about money, not impact.

There was simply an assumption that since I’d shown interest in the past, I would welcome this opportunity to demonstrate my interest even more passionately.

Okay. That’s not a bad starting place. But… you should never assume. You know what they say about the word “assume,” right?

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