Last year if you followed me, I gave you 5 priorities for success in 2016. I called them “Dive the Five.” This year, I’ve expanded my thinking a bit. ‘SEVEN IS HEAVEN.’ Create Compelling Annual Giving Offers Master Integrated On Social Fundraising Master Major & Legacy Giving Master Donor Retention Master Donor-Centered Content Marketing Embrace…
It’s almost Halloween, and a great time to think about how not to scare your donors away; rather, give them treats that will keep ‘em coming back year after year! Here are links to articles you may find helpful.
Plus, as usual, you’ll find a cauldron full of free resources – downloadable templates, webinars, cheat sheets, and more. Take some time to continue your professional growth and education. It will make you stronger, I promise. Share with others on your staff too; there’s something for everyone!
Here are some goodies to help you raise as much money as possible during the last quarter of the calendar year! Keep your focus on inspiring storytelling that sets you apart from everyone else, yet don’t forget that who you tell your story to matters as much as how you tell it. As does where you disseminate it (hopefully not just by snail mail, but also online and face to face). Click on these links to helpful articles I hope will delight you.
It’s mid-September and we’re well on the way towards the year-end rush of “giving season!” Now it’s time to get serious about end-of-calendar-year fundraising. It’s when folks are most generous, and you don’t want to miss out. So while I’ll continue to offer links to articles and resources aligned with my top “Dive the Five” fundraising fundamentals for 2016, and beyond, I’ll also include some practical, basic stuff that falls a bit outside these categories.
It’s all good stuff and, as usual, plenty of free resources too. I count seven freebies, and 17 great articles! I dare you not to find something you can use right now.
You asked a bunch of folks to give a year ago. Some did. You thanked them. Once. Maybe twice. Now you want to ask them to give again this year.
What’s wrong with this picture?
Too often nonprofits ask once; then assume folks who’ve made the decision to give will continue to do so. This is similar to retailers thinking that once someone has bought from them they’ll automatically do so again. Not true in either case.
Welcome back from summer – at least for my North of the Equator friends. I hope you had the opportunity to read through some of the resources I offered up in my Summer Click-it Extravaganza. If not, there’s still time over this long week-end.
Now it’s time to get serious about end-of-calendar-year fundraising. It’s when folks are most generous, and you don’t want to miss out. So while I’ve continued to offer links to articles and resources aligned with my top “Dive the Five” fundraising fundamentals for 2016, and beyond, I’ve also included practical, basic stuff that falls a bit outside these categories. It’s all good stuff and, as usual, plenty of free resources too.
Never think of your event as a stand-alone. That’s a waste of your time.
Always think in terms of “What’s next?”
You must always be cognizant of moving folks along a relationship continuum.
From awareness… to interest… to involvement… to investment.
You’ve got to make donor retention more of a priority. It’s one of the top five things your nonprofit must do to survive and thrive in today’s competitive nonprofit marketplace.
Research shows the average nonprofit in the U.S. loses 77% of donors after the first gift!!!!!
To make matters worse, the probability that a donor will make five consecutive gifts is only 10-15%. These numbers are just not sustainable for most organizations. By the time you’ve added a new donor most of your previous new donors are out the door.
Allow that to sink in a moment.
Do you know what your donor retention rate is? If you do, there’s hope for you to improve it. Read on. If you don’t, you don’t even know there’s something that needs fixing!
Today’s focus is on donor retention, as our year-long “Dive the Five” virtual course continues! In fact, you can use the principles you learn here for donor acquisition as well. In for-profit parlance, we’ll be discussing how to “convert customers.” In non-profit parlance it’s all about turning prospects into donors and donors into repeat donors.
I encourage you to make this the year you begin to study psychology and apply it more to your integrated development (marketing and fundraising) strategy.
Which is why I want to share with you some quick and easy tips to take your blog (or e-newsletter*) from a snoozefest to a usefest. You see, the content you serve up to folks has to be useful to them. You want to see their eyes bulging out of their sockets with excitement, not rolling back into their heads with boredom.
Your year-long “Dive the Five” virtual course begins!
Listen.
Hear the knocking?
I most surely do!
If you pay attention, you’ll see the year ahead is bursting with opportunities for your nonprofit to succeed — more than you’ve ever succeeded before.
What do you need to do to grab these opportunities?
It’s as simple as
This week’s Click-it is all about major gift fundraising. What better way to begin the new year than by thinking BIG?!
I’ve pulled together an awesome group of posts from some of my favorite major gift fundraising experts.
There’s also an opportunity (at the end) for you to delve deeper into major gifts fundraising this year.
I wish you BIG, considerably sizeable fundraising results this year in order to accomplish your BIG, considerably important and serious mission.
Happy New Year!
Here comes the first 2016 “Clairity Click-it” — an eclectic kick-off to the year.
I find so many great resources across the World Wide Web, some from other disciplines, and I want to share those I find most helpful. There’s so much the nonprofit sector should be learning and borrowing from others – we don’t always need to reinvent the wheel!
I’m also trying something new this year – “Dive the Five.”
I’ve selected five major themes to discuss with you this year in depth. Strategies that are so important to your success in 2016 – and beyond – that I want to be certain (1) you’ve got them on your priority list, (2) will begin to dedicate some serious resources towards them, and (3) will practice them regularly, until they become almost second nature.
If you learn to “Dive the Five” you’ll be able to raise money for anyone, any place, any time.
In my previous Year-End Fundraising Planning Editions One and Two I promised I would have more for you as year-end – and the biggest fundraising time of the year for most nonprofits – inexorably approaches. Salsa reports that
Online giving gets particularly frenetic at this time of year.
This is the giving season! Between now and December 31st, statistically, are the “make or break” weeks for your annual fundraising. It doesn’t matter what fiscal year you’re on. Donors operate on a calendar year.
So I’m offering up 5 tips to help you out.
Because people do most of their giving between Thanksgiving and New Year’s Eve — and I don’t want you to miss out
It’s a time when people feel grateful for friends, family and other blessings, and are inclined to be generous towards others. They want to share their blessings.
Your job is to tap into these feelings of generosity when they’re most at the surface. To strike while the iron is hot.
The end of the year continues to approach, and prime fundraising season is upon us! So today we have a couple of articles to remind you what your real job is as you prepare your year-end campaigns and strategies. Plus, some tips to help you amplify your fundraising team. And a bunch of social media tools, exercises and good advice; in 2015 social media should be an integral part of your end-of-year work plan. At the bottom you’ll find some new free resources and a last chance to prepare for your major gifts solicitations. Ready?
The Click-it is early this week since year-end is fast approaching, and I couldn’t wait to share these awesome tips to help you plan your year-end campaign! I’ve got a bit of everything here – from finding email addresses to build your online mailing list… to tips on getting appeals read… to making sure you’re not missing any tricks… to social sharing strategies… to best email subject lines… to Giving Tuesday — and more! I’ll no doubt have even more for you before the end of the year, but now is really the time to get started. Don’t delay. [If you really want to assure you don’t miss a trick, scroll down to the bottom and check out the webinar I’m offering with the Foundation Center on the 17th]
On the anniversary of 9-11, I’ve put together a group of posts that show that more people than not want to do good in this world. There’s a lot of inspiring food for thought here. Plus, since the critical end-of-year fundraising window is fast approaching, I’ve got a few things to help you with your planning – not only to acquire donors, but to sustain their giving over time. Plus one thing I thought was pretty cool, and that just brought a smile to my face! Spend a few minutes today to reflect on how we can come together to heal the world.
As the end of the year approaches, are you planning enough emails?
Emails should be included as part of your robust, multi-channel annual appeal if you want to increase your chances of reaching your goals. On top of that, emails can be a great way to set yourself up for success even before you send an appeal.
Sadly, many nonprofits I encounter are unwilling to email their constituents sufficiently. Here’s what I often hear:
We don’t want to tick them off by mailing too many times.
We can’t ask them for money more than once or twice a year.
They get a lot of mail from us and it’s probably annoying.
They’re probably getting mail from a lot of different departments, so we don’t want to send from our department too often.
Are you starting to worry about whether you’ll raise enough money this year to meet your goals? Are you concerned because last year’s appeal didn’t raise as much as you had hoped? Are you fresh out of ideas for what to put into an appeal to generate the giving response you need to sustain vital programs? Fear not! Help is on the way! Just use this 16-point checklist before you send anything to your printer.
Since Memorial Day in the U.S. is often a very social holiday (think picnics and barbecues and family get-togethers) I thought I’d offer you a click-it with helpful tips on social media. Heck, love it or hate it, it’s not going away. So we may as well celebrate what it makes possible! I lead off with two of my own posts shared on the Maximize Social Business blog. Then I share other articles — sometimes practical and sometimes thought provoking — from around the web, all including best practices used by businesses and nonprofits alike. Have a great week-end, social or otherwise, wherever you are; whatever you do.
This week is all about the customer experience. I’ve gathered a bunch of articles from the business world because they think and talk a lot more about customer experience (CX) than do we in the nonprofit world. This is a shame, because there’s a lot we can learn (think ‘donor service’ as you read through these articles). This is one “Click-it” you won’t want to miss! Plus, as always, some learning opportunity reminders for you (scroll to the bottom).
This week is all about what we need to do, collectively and within our organizations, to assure a bright future for philanthropy. I’ve gathered articles from some of the leading thinkers and researchers in the civil sector. This is important stuff — and one “Click-it” you won’t want to miss! Plus, as always, some great learning opportunities for you (scroll to the bottom).
Once again, it’s time for your weekly serving of interesting links from around the web. This week it’s a mix of thought-provoking and practical. I dare you not to find at least one of these links useful! Plus, as always, some great learning opportunities for you (scroll to the bottom).
Once again it’s the end of the week. Woo hoo! Time for your weekly serving of interesting links from around the web. This week, they’re mostly nonprofit specific. And they’re useful too! There’s help if you need to get your website mobile ready. Plus social media guidelines to get you a bit more action in return for your labor. Then there’s a great study – with tons of data – so you can benchmark your results against industry averages. And there are tips to help you with major gifts and with staff and organizational leadership. Plus, as always, some great learning opportunities for you (scroll to the bottom).
Want to keep more donors? This week’s Click-It will show you how in a number of different ways. Create magical experiences for supporters by taking a page from Disney. Craft a persuasive case for support by stepping into your donor’s shoes and asking yourself, and your team, some critical questions. Learn more about the importance of personalization by watching a video from Starbucks. Understand the psychology of the three different types of buyers (aka donors). And think critically about the number of appeals you send, and how this may help or hurt your donor acquisition, renewal and upgrade efforts. Plus you’ll find some “News You Can Use” (tons of really useful data and reports) at the bottom of this post. To your success!
There’s a whole bucket full of interesting, practical and inspiring stuff in this week’s Click-It (and I don’t mean an ice bucket)! I’ve got stuff about what you must do to compete in a digital marketplace… articles about integrating fundraising and marketing (which I’m passionate about)… stuff about types of skills to look for in today’s communications staff and some ideas as to which marketing channels give you the biggest bank for your buck. And speaking of bang for the buck, there’s info on how to research donor prospects. Plus I’ve got a thought-provoking cartoon for you at the end. And, as always, some great learning opportunities (scroll to the bottom) you won’t want to miss!
This week’s Click-It includes some really cool tips I’ve found for you across the web. Lots of practical stuff, plus some interesting data about how the human brain processes information. I also learned about a new website that might help you persuade your board to add a new position (or increase your salary). And, as always, some great learning opportunities (scroll to the bottom) you won’t want to miss!
Today I’ve got my year-end edition with some final tips for the end of the year, some ideas as you’re making your new year’s resolutions and a list of predictions to get you off on the right foot in 2015.
Don’t miss the practical, last-minute stuff, and tape these resolutions and predictions next to your computer so you can give them some serious thought when you return from you holiday break. Oh, and did I mention there are a few more gifts at the end?
Today I’ve got another eclectic Clairity Click-it mix of tips for you from both fundraising and marketing blogs. Plus I’ve got some real food for thought that goes to the heart of your fundraising and marketing strategy. Take a read, and see if you don’t find a nugget or two that makes you sit up and take notice. Oh, and did I mention there are more gifts at the end?
Today I’ve got an eclectic mix for you from both fundraising and marketing blogs. Everything is applicable to nonprofits, and lots of the advice is stuff you can use right away to increase your fundraising success. Then there’s stuff to help you plan for even greater success next year. Woohoo! Let’s begin with the stuff you need the most now… Oh, and did I mention there are presents at the end?
Did I scare you with that big BOO!? Aw, shucks. Just trying to get you in the mood for Halloween. I want you to have more than a ghost of a chance at generating leads and converting visitors into supporters. And that’s why I’m offering up 9 tricks to help you make your social media strategy worth the effort you’re putting into it.
In fact, these 9 tricks are really treats. If you use them, no one will end up with rotten egg on their face. So… fear not! Why the heck not get in the spirit and … go for the ghoul?
My guess is that you’re starting to think about your year-end appeal. Good! Because between mid November and December 31st many nonprofits will realize as much as 40% or of their total giving for the calendar year. In fact, there’s research showing that 33% of December giving occurs on December 31st! The holidays are…
Because I’ll bet you it’s not embracing two key elements essential to raising awareness and getting folks to engage with you in 2014 and beyond.
What’s that? (1) Content marketing. (2) Social media. For real.
Let me explain.
Last week, in part 1 of this post, I encouraged you to begin blogging if you’re not doing so already. And, if you are, to do so effectively. Make your blog the hub of your content marketing. It will simplify your life in so many ways, and become the anchor for your marketing communications…
Collecting — whether business cards, numbers of followers on Twitter or ‘likes’ on Facebook — is meaningless without a strategy to turn those relatively “blank” connections into meaningful relationships. If your marketing and/or fundraising strategy is based on counting, it’s time to rethink this strategy. Collecting is merely the “on ramp to build new relationships.” In his new book “Power Relationships,” author Andrew Sobel tells us there’s a better approach to networking.
This is a special social media edition of the Clairity Click-it, since so many folks tell me they’re not doing as effective a job as they wish they were. Help is at hand! Take a look at these practical, and sometimes thought provoking, tips from some of my favorite nonprofit and for profit marketing gurus.
Fun events may bring in hundreds of attendees, but a fundraising event is not an end in and of itself. Often the charity never sees these folks again (or at least not until the next event) because these folks are golfers or ‘thoners, not donors. These events are a waste of your precious resources.
Don’t tell me that you “raised awareness.”
Unless you raised awareness towards a particular end (usually generating greater philanthropic support) – and you have a plan to intentionally build on this awareness — then everything your attendees may have learned about you will go in one ear and out the other. Awareness that isn’t reinforced lasts about two seconds.
Don’t tell me that you “raised good money.”
Did you really? Well, think again.
Adopt an integrated inbound marketing and fundraising strategy.
If you don’t know what that means, you’re in trouble. Read on.
If you do know, are you really doing it?
It’s time to stop pussy footing around this.
Here’s why:
(1) Nonprofit marketing and fundraising have changed more in the past five years than the preceding 50. I’m not kidding! The digital revolution ended business as usual.
(2) Fundraising and marketing must be seamlessly integrated. They cannot be separate silos any longer.
It’s not about the money. It’s about the mission and the impact. This year-end fundraising blog post from 2013 by a recent nonprofit client of mine, One Justice, absolutely nails why we ask folks for support. It’s about what will happen if we don’t engage in fundraising.
I encourage you to read and consider the full post. For while we may be at the beginning of the calendar year, there’s no reason you can’t use the key elements of this approach year-round. It’s not just about the prose; it’s about the attitude.
This week’s links, some free stuff, plus last chance for two great learning opportunities that will help you right now.. Check ‘em out!
It’s the new plague. And a highly contagious epidemic, from which no one is immune.
Are you showing any symptoms? I feel like:
If you checked off three or more, you’ve got the disease. 8 or more and we need to rush you to an unplugged vacation. All of the above and you need a sabbatical!
I really want you to blog. Did you know that Social Media Examiner’s 2013 State of Social Media Report puts blogging #1 at the list of the top 14 social media channels you should be exploring? I’ve said it before and I’ll say it again: Your blog is the hub of your content strategy (or it should be). Build a blog and rock it. You’ll simultaneously put in place a content strategy that will enable you to easily share relevant content across every communication channel you use. Online and offline. There’s no better way to offer your constituents meaningful engagement. So… what are you waiting for?
BTW: You can learn a lot more if you download my free webinar,The Keys to Nonprofit Blogging that Drives Engagement. Did I mention it’s free?
Here are 10 tips to get you started, or to help you simplify the process so you can focus and deliver.
When you ask a fundraiser what the most difficult part of their job is, chances are you’ll get one of two answers – acquiring donors or retaining donors. Any fundraising organization is bound to come up against these problems at some point. But here’s the thing that is often overlooked – if you do a better job retaining donors, you can spend less time and money trying to acquire new donors.
Could this be the secret formula for fundraising success? Well, not entirely. But it’s a solid start.
Donor retention can seem elusive for many non-profits. It’s frustrating to pull up your annual reports to find out that you’ve only had 50% of last year’s donors make a gift again this year. Sometimes, it can even feel like a personal defeat.
If you’re working on the annual giving side of development, keep track of thousands of donors is nearly impossible. Your database can quickly become your archenemy. Having the highly personal relationships that major gift officers have with donors is a novel pipe dream.
But what if it was possible to scale this concept to create a system that retains donors?
It’s perplexing to still hear folks ask “Do we really need social media?” Do you need to text and respond to your kid’s texts? Well… only if you want to be in touch! That question is so 2008. In 2013 it’s more like “my way or the highway.”
Here’s the problem if you’re a small nonprofit:
You’re resource challenged. You don’t have enough staff to do everything that needs to be done as it is. Now you’re supposed to add social media?! Well, which channels? You can’t do it all, for goodness sakes. There must be one best channel. Maybe you can just squeeze that in.
I was playing around on Mashable yesterday and happened on The Key to More Successful Email Campaigns: Time. Since I recently offered you Top 10 Tips for Successful Nonprofit E-Appeals (and the big 11th is coming on Monday – you’ve still got time to guess what it is and win a free e-appeal review!), I thought I’d share this with you as a nice complement.
It’s something that should be a no-brainer; but, as Pooh describes it, sometimes we all can be “a Bear of No Brain at All.” How can we be the Best Bear in all the World?
To build authentic rapport with folks you must show them you care. And the simplest way to demonstrate affection is through a heartfelt ‘Thank You.’ It can be in person, in writing, over the phone, through a text, via video or any which way you choose.
The key is to begin with thank you, and make it personal and prompt.
Here’s a personal example. Recently my son found he’d have an unexpected layover in San Francisco. I jumped at the opportunity to join him for dinner, though it meant cancelling plans with my friends. The next morning, as he was getting on the plane, he texted them: “Thanks for changing your plans so I could see my Mom. I appreciate it.” You may be thinking ‘no big deal.’ But it IS a big deal. He showed my friends he saw their flexibility as a gift. And someone (who?) taught him to always send a thank you for a gift. My friends were touched. Mama was proud.
Look for the hidden gifts and thank folks for them. (Click to Tweet) My friends gave me and my son a hidden gift. I’m guessing your donors do this too. They remember to send in a matching gift form. They agree to make a few phone calls. They send you their alma mater’s newsletter as a sample. All these things are worthy of acknowledgment. Send great thank you letters for cash donations too, of course. But endeavor to touch your supporters whenever and wherever you can.
If any of the following apply to you, your nonprofit is not ready for the 21st century. The cure? Read Monday’s post to get serious and avoid being pranked — or spanked! — for failing to embrace the fact that we’re all social businesses now. Truly, it’s time to get serious (just not today; for now, have a little fun, a super good week-end and… get determined after April 1st). Let’s get in the spirit!
Do you:
First you get in the game. This should go without saying, but I still hear too many executive directors saying they don’t want to play. Folks: you gotta play to win. And it’s not the lottery. Your chances of winning are really good. It’s a game of skill, not luck.
Then you acknowledge that everyone is getting into the game. So you won’t get noticed just because you’re on the field. An October survey of U.S. nonprofits by VerticalResponse found that more than three out of five nonprofits reported spending more time on social media than they did a year ago. Nearly two out of five reported devoting six or more hours per week to social media. Ninety-six percent of nonprofits said they were on Facebook; 80% of these organizations reported posting on the site multiple times per week. Twitter also gets significant attention from nonprofits. The site was used by nearly three-quarters of nonprofits, and the organizations were more likely to post several times a day on Twitter (19.5%) vs. Facebook (13.8%).
Just because you’re flitting and twitting around doesn’t mean you’re getting anywhere fast. It reminds me a bit of the big pile-up on the football field. An amorphous mass.
In Part I: Share, Part II: Shareable and Part III: Talk of this S.S.S.T. Series we covered the importance of sharing your blog, making it shareable by others and getting folks to talk about you with their online networks. But there’s one important component of your super-sonic blog promotion strategy that we’ve missed. Here it is:
SEARCH
Let’s begin with why it’s important to talk about search. Because you want more readers for your blog, right? Well, the people who are your friends, plus the people who are their friends, are not all the people in the world. They’re not even all the people who may be interested in what you do! Search is how most people find you. Search is the most common online activity after email, and that fact cuts across generations.