Greek woman wearing laurel wreath

From ‘Resting on Laurels’ to Leading with Vision: A Nonprofit Guide to Moving On

Are you planning to do, more or less, the same thing you did last year for your year-end annual fundraising push?

I mean things like:

  • Recycling the same appeal letter
  • Mailing to the same list
  • Failing to segment your list
  • Failing to clean up addresses and de-dupe your list
  • Using the same donation landing page
  • Mailing only one appeal letter
  • Sending only one or two emails
  • Failing to link to your appeal on social media
  • Failing to ask your influencers to share with their peers
  • Failing to actively encourage recurring gifts
  • Failing to suggest specific ask amounts
  • Failing to ask major donor prospects in person
  • Failing to plan ahead to send a prompt, personal thank you
  • Failing to have a donor love & loyalty plan in place to retain your supporters
  • … the list goes on!

I was moved to write this article after attending an excellent local production of Stephen Sondheim’s “Sunday in the Park with George.”  I found it surprisingly moving, especially the final musical number: “Move on.” And, being me, I was able to relate it to something I find all too common in nonprofit work.

It’s something insidious. Something that kills innovation and inexorably drains spirits.

It’s almost a disease.

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Would You Donate to You?

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Let’s flip the script. This week, you’re not the fundraiser—you’re the donor.

For five easy, eye-opening days, you’ll experience your organization the way your supporters do: what they see, how they feel, and what might be turning them off (or winning them over). It’s a chance to spark fresh insights, fine-tune your approach, and build a more donor-centered experience—without adding anything major to your to-do list. Let’s go!

Start Here: Map the Donor Experience

Before you can see your organization through a donor’s eyes, you need to know where they’re looking. Begin by making a list of all the ways a potential donor might interact with your organization. First impressions matter—and so do second, third, and tenth ones. Every touchpoint is a chance to build trust (or lose it).

To get you started, here are some common places your donor might encounter you:

  • Your website (especially the homepage and “Donate” page)
  • Email newsletters and appeals
  • Social media posts, comments, and replies
  • Event invitations, attendance or follow-ups
  • Thank-you messages (or the lack of them)
  • Confirmation emails and donation receipts
  • Voicemail greetings or phone interactions
  • Encounters a street fundraiser working on your behalf
  • Calls your front desk for information
  • Staff bios or leadership pages
  • Direct mail pieces (including brochures, catalogues, fliers from a program)
  • Internet search results (especially on Charity Navigator or Candid/Guidestar)
  • Online reviews or media coverage
  • Participation as a volunteer (direct service, committee or board)
  • Participates in a fee-for-service program
  • Has friends or family involved as participants

Jot down every possible entry point—even the ones that seem small.

These are the windows into your world, and this week, we’re going to peek through them all.

The 5-Day Donor Challenge

Day 1: The First Impression Test

Today, you’re a stranger—someone who just heard about your organization and decided to check it out. Open your website as if you’re visiting it for the very first time. What do you see? What do you feel?

Here’s your checklist:

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Rocks, balancing.

Balancing Trick: You. Donor. Nonprofit.

Rocks, balancing.When the world feels wildly out of whack, it’s time to figure out how to bring things back into some semblance of balance.

Today I share a proven 1-2-3 formula for nonprofit fundraising success — even when the ground underneath feels shaky.

This is a time when keeping one’s balance is quite a challenge. But, if you use this formula, you can steady yourself, right your organizational ship, and bring meaning, purpose and joy to others in your community who share your values.

What I’m about to share is obvious. I know you know it. But… do you do it?

Just in case you need a little reminder.

  1. The first step is essential for success in anything.
  2. The second step is essential for success in any consumer-facing business.
  3. The third step is essential for success in reaching any fundraising goal.

Begin with Centering Actions: For Yourself, Others and Your Mission.

I’m talking about balancing self-love with donor-love with mission-love.

You’re no doubt familiar with the adage “You can’t help others unless you first take care of yourself.”

This is a truism you should carry with you throughout your life, and not just when the oxygen masks come down on an airplane. It’s never been truer than in the times in which we’re currently living, when there are new things about which to worry seemingly daily.

How do you lead the way forward, helping yourself and others navigate through the tough times?

I’d like to suggest you heed this 3-Step Formula to nonprofit fundraising success.

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Heartbreaking Missed Opportunities: Is Your Nonprofit Falling Short of Its True Fundraising Power?

 

Survival Depends on Collective Commitment and Deep Support

Too often, fundraising is relegated to an administrative function rather than a mission-central function. 

It’s viewed as a ‘necessary evil.’ As a result, either no one embraces it as central to their job description, or someone is hired and shunted off to a corner to do the ‘dirty work.’

Others don’t necessarily feel a need to cooperate or support the fundraising effort.

It’s ancillary, not primary. A cost center, not a revenue center. In fact, I’ll often hear executive directors or board members tell me, with some pride and a soupçon of defensiveness: “We can’t spend money on development staff right now; anything extra we have must go into the mission!”

As if fundraising doesn’t support the mission? 

Seriously, that’s the entire purpose of what nonprofits call ‘development’ (aka fundraising and marketing). It derives its purpose from ends served. It’s never an end in itself. What this so-called ‘mission first’ logic fails to acknowledge is everyone associated with your nonprofit is guided by a ‘mission first’ philosophy and has a collective stake in your nonprofit’s survival. And for most nonprofits, survival – or at least some level of mutually desired success – depends on philanthropy.

It takes a dedicated village to generate sustainable, meaningful philanthropy.

When fundraising is treated as an afterthought, relegated to the development committee, or delegated to a single staff member, it disenfranchises a huge segment of folks who care about sustaining the cause. This means you’ll leave money on the table and fail to realize your mission potential.

I’ve found four ways nonprofits don’t wholeheartedly commit to fundraising. They all have to do with typical priorities that aren’t standing them in good stead.

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scrabble tiles: fake news

Totally FAKE Nonprofit News: 6 Fundraising Untruths

scrabble tiles: fake newsThere’s a lot about fundraising folks take for granted. And not in a good way. Because… much of it is untrue!

In fact, if you, your executive director, your board members or anyone else where you work subscribes to these fictions you’ll be in for a lot of pain and suffering. You won’t raise near the money you could otherwise raise. And you won’t enjoy your work.

But there’s a fix!

In the past I’ve written about certain self-evident fundraising truths. Truths you want to hold close to become a fruitful philanthropy facilitator.  The problem? These tenets I call truths are too often not apparent at all.

Why?

A disinformation campaign is unconsciously being waged by leaders who:

  • Don’t understand how fundraising works.
  • Don’t understand pre-conditions must be in place in order for fundraising to flourish.
  • Don’t want to understand because then they’d have to step up to the plate and do things that make them feel uncomfortable.

Oh, dear. Guess what?

Like anything else worth doing, fundraising must be done well to succeed.

You get out of it what you put into it. That’s the unvarnished truth —  the truth that shall set you free!

Sadly, if you believe any of the following untruths, your fundraising program is in jeopardy. And so is your mission. Let’s break these down.

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AI as an Equalizer: Giving Small Nonprofits a Competitive Edge

Small nonprofits often face a daunting challenge: maximizing impact with limited resources. Without the brand recognition or staff of larger organizations, fundraisers at small nonprofits must wear multiple hats and juggle a variety of priorities. Spending extra time on building donor relationships or ing into donor analytics can feel like a luxury you just don’t…

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Coping in Trying Times: Empathy + Innovation are Essential Nonprofit Philanthropic Strategies

How will you and your nonprofit make it through these trying times? Two words: EMPATHY. INNOVATION. These are the two qualities most needed in today’s topsy-turvy world. And they’re by far the best way to connect meaningfully with your constituents. I’d like you to think of them as your newly essential fundraising and communication strategies.…

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