The art of online communication and fundraising

Essential Strategies to Succeed with Online Fundraising Campaigns-Pt.1

I’ve written a lot over the past several years about why mastering online social fundraising is critical to nonprofit success (e.g., here and here, just as starters).

A bit later in this article I’ll give you a link to a mini-guide for nonprofit online social fundraising. It really boils down to taking charge of the “customer experience” — which is a huge meme du jour in the for-profit world today.

If you need to persuade someone about why this is important, you can read up about how the digital revolution has changed the way people are influenced to give in Penelope Burk’s Cygnus Research studies from the past several years. Here are some of the indisputable truths:

I could go on and on about the why, but I’m going to assume if you’re reading this article you’re already sold.  You know you need to do this better than you’re doing it now.  You’re just not sure how.

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1 CommentOnline Fundraising
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Fundraising Silent Auctions: The Good, the Bad, the Ugly, the Easy

Got a silent auction coming up?

After our recent article (Charity Auctions: Providing a Better Donor Experience), I got a number of questions from folks who’d had negative experiences.

These weren’t just poor donor experiences. They were also real drags on staff.

And I feel your pain.

Sadly, I’ve been there.

I’ve worked these painful events. And I’ve been a bidder at them.

Silent auctions are a bit like the story of the little girl with the curl in the middle of her forehead:

When they are good they are very, very good; when they are bad they are horrid.

The Good

Silent auctions can be a great way to both increase event revenue and entertain your guests.

Don’t rule out the importance of the latter.

The very best events I’ve witnessed are those where

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Charity Auctions: Providing a Better Donor Experience

Event_auction_phone_biddingCharity auctions are an oft-held fundraising event, but even the most seasoned nonprofits often don’t host them well.

Since auctions are multifaceted events that are relatively complicated to organize, many organizations focus too much on getting the logistics in order and not enough on how they can provide an amazing experience for their donors.

Instead of considering how they can leverage their auction to build deeper supporter relationships, they bolt straight to the fundraising finish line: increasing event proceeds. It’s no wonder that event retention is so low!

In this article you’ll receive great advice from Adam Weinger, President of Double the Donation, as to how you can make your auction a more positive experience for your donors, focusing specifically on how auction software can help.

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How to Build a Major Donor Program from the Ground Up

If you’ve got donors, then you have the raw material for a major donor program – and it’s easier than you think.

Begin with your own database.

Most organizations have plenty of donor prospects, without having to go outside and look for prospects who aren’t connected to you.

You know who I mean. The people your board members tend to suggest to you. Folks who may be rich, and may even be philanthropic elsewhere, but don’t have any interest in what you do. And no one knows them or can make an introduction to them.

Don’t start with the most out-of-reach prospects. You can be a major donor prospect rainmaker without having to go outside or reach too far.

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2 CommentsMajor & Legacy Gifts
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5 Secrets of Psychologists: How to Get Donors to Say “Yes”

In 1984 Robert Cialdini wrote a groundbreaking book, Influence: The Psychology of Persuasion, outlining principles of influence that affect human behaviors.

These principles are well documented, and can be incredibly useful to fundraisers.

Even someone inclined to support your cause may not give unless you push the right buttons.

A new infographic visually makes the point that, while technology advances, human triggers remain constant.

Here are five triggers — with a few suggested strategies (I’m sure you can come up with more) —  to use these principles in your offline and online relationship building with prospective supporters:

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