Key Issues in Effective Nonprofit Board Decision-Making

Many nonprofits are stuck.

They’re tethered to their early decisions.  Often made by others who came before them.

But times change. Organizations evolve.

Or they don’t.

The organizations that don’t adapt to changing times are often those that fail to make new decisions. They’re the ones who say “that’s not how we do things here.” Or they poo-poo decisions made by new folks who come on the scene, saying “they don’t understand our culture.”

These are the organizations that tend to shrink over time.  They lose their energy. Their once-vital raison d’etre becomes less urgent. And their appeal to donors diminishes.

When organizations fail to make fresh decisions, they become less relevant.

I recently listened to Jerry Panas, one of the most revered fundraisers in our country, talk about what he called the “deficit of mission.” He made it very clear that boards have two critical roles:

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How to Protect Your Nonprofit from Security Breaches

Data breachThe recent Equifax hack has millions of people worrying about the security of their personal data. While this was a particularly egregious and dramatic attack, it’s certainly not the only one. And nonprofits are not immune.  Which is why I asked an expert for advice as to what nonprofits can do to protect themselves and their donors. Ged Mackey is Chief Technology and Security Officer of MobileCause. He told me about a problem I’d never heard of called “Card Testing.” Here’s what he had to say.

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Painting of three eyes

Boost Nonprofit Marketing Results: Message, Time, Place

As year-end approaches, you want to consider leveraging your message across channels. You also want to tailor your message to meet the needs of different target constituencies.

One-size-fits-all messaging seldom works as well as segmented messaging.  The former is all about you, your convenience and your needs.  The latter is about your constituent’s needs.

Successful fundraising and marketing is customer- and donor-centered.

Is your year-end strategy setting you up for success? Are you truly putting your best foot forward?

If you’re not inside your constituents’ heads, you need to get in there! To be constituent-centered requires you to (1) talk to the right people,  (2) with the right message, (3) at the right time and place. Recently, I enjoyed a post on precisely this subject. I share it with you here, and if you’re not yet hip to the Marketoonist, allow me to introduce you.

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Not all Holiday Fundraising is Created Equal

Who doesn’t love a holiday?

The very word conjures up notions of celebration, warmth and love.

If you’re a donor-centered fundraising practitioner, you’d be a fool not to take advantage. Why not tap into pre-existing positive vibes to increase the chances your appeal will be warmly received?

After all, if you can channel something positive that’s more or less universally felt, this gives you a leg up. It puts your donors in a giving mood using familiar symbols and traditions.

Except when it doesn’t.

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#GivingTuesday or #Gratitude Tuesday? Choose!

I’ve long been an advocate of turning the tables on #GivingTuesday and using the “giving” part of the day to give to donors rather than add yet one more ask to an already crowded solicitation season.

If you want gifts, you must give them. 

It’s one of those things that sounds good on paper, but in actual implementation it can be less than ideal. Why? Because it comes smack dab in the middle of most folks’ annual campaigns. So there’s often little time to do it right. And it can such your energy and focus on other year-end fundraising efforts.

I’ve got a better choice for you.

Flip the idea and rather than asking folks to make a symbolic gift to you, why don’t you make a gift to them?

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woman holding man's hand for safety

4 Nonprofit Strategies to Build Donor Trust & Lasting Relationships

Trust is the foundation of all lasting relationships.

If you don’t build trust, or if somehow you manage to destroy it, you’re going to lose your donor.

Sadly, this happens more often than not.  By now you’re likely familiar with the stats on donor retention from the Fundraising Effectiveness Project.  Only 23% of first-time donors renew. Only 46% of all donors, new plus ongoing, renew.

If you want to improve on these retention rates (and you definitely can!), I’m going to suggest you develop a plan to build trust.

Trust is built not simply by what you say, but by what you do.  Not just once, but consistently over time.

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Donate Online

Why Aren’t You Doing More Online Fundraising?

You really must! Because the world in which we fundraise is changing rapidly.

Keeping up is challenging.

Yet that’s not a good reason to pretend that time has stopped. I’m not suggesting you neglect the tried-and-true fundamentals, of course (direct mail, telephone, events, face-to-face).

You need them! And they still work. But you’ve got to leverage them with today’s tools, within the context of today’s marketplace.

This is your time. This is our time. But, these times are different and what comes next is difficult to grasp. How people communicate. How people learn and share. How people make decisions. Everything is different now. Think about this…you’re reading this article because it was sent to you via email. Yet more people spend their online time in social networks than they do in email…Technologies such as social, mobile, virtual, augmented, et al compel us adapt our story and value proposition and extend our reach to be part of communities we don’t realize exist.

The people who will keep you in business or running tomorrow are the very people you’re not reaching today. Before you continue to read on, allow me to clarify my point of view. My inspiration for writing this is to help you augment, not necessarily replace, the programs you’re running today. We must still reach those whom matter to us in the ways they prefer to be engaged. .

Brian Solis, The End of Business as Usual

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Your Hurricane is Coming – Will You Be Ready?

When disaster devastates lives, it affects us all. Seeing people hurting – so much – is hard to take.

It also reminds us of our human fragility. Whoever is strong today may be weak tomorrow. Whoever may give today may need help tomorrow.

Sometimes we feel helpless. Other times we can be helpful. It’s all part of the circle of life.

Which is why today I’m sharing, with permission, an excerpt from 5 Ways to Donate to and Support Hurricane Irma Victims from the Double the Donation blog.

I do this for two reasons. One of them may surprise you.

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Apps on iPhone

An APPealing Strategy to Raise More Money for Your Nonprofit

Today we’re going to think outside the box.

I’m going to suggest your nonprofit consider creating an app.

Yes, one of those things people buy at the app store.

Lest you think I’m crazy, this is an idea I’ve been noodling around for some time now.

And I think its time may finally have come!

Okay, maybe not 100%.

But there’s something to be said for the mobile, app-based experience.

Not just for retail giants, but for social benefit causes too.

Personal APPocalypse

The idea began to glimmer for me

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