I had a pure strategic fundraising post all ready to launch today, but I just couldn’t quite do it. The world seems wildly out of whack right now. I can’t pretend it’s business as usual. I try to stay away from “politics,” because I know that’s not why you read my blog. However, we live…
This Thursday folks in the United States will celebrate what I consider to be the social benefit sector holiday of the year.
So it’s time for my annual Thanks(for)Giving post!
Just think about what ‘Thanksgiving’ means.
Literally, it’s a day for giving thanks for the blessings given to us.
Who, and what, do you count among yours?
I’ve noted when we go around the table at my family Thanksgivings, saying what we’re grateful for, most folks respond with people-based answers. Yes, gratitude for the feast in front of us is mentioned, yet what folks are most grateful for are caring friends, loving family, embracing community, and simply for being together sharing the warmth of good company. This year, with parts of the world completely unbalanced by barbaric acts of war, extreme poverty, and a spreading global divide teetering on the edge between democracy and autocracy, giving thanks may seem like a stretch. Which is why leaning into your connections with people, and all the good things you share with them, are more important than ever.
But not all connections are around a Thanksgiving table with family and friends.
A lot of connections for nonprofit workers are with donors, volunteers, clients and co-workers.
Gratitude in the social benefit sector extends to all the people working to restore balance and repair our world. It’s difficult work, to be sure. Rather than fall prey to doom casting, tears and hand wringing, let’s take a moment to breathe deeply and welcome gratitude into our hearts. And let’s extend that gratitude to the people who care (including yourself). As Margaret Mead famously said: “Never doubt that a small group of thoughtful committed individuals can change the world. In fact, it’s the only thing that ever has.”
This year Giving Tuesday is November 28th. So, soon.
If you’ve not done so already, now is a good time to think about whether or not you want to jump on the bandwagon and, if so, how. There is more than one way to slice this particular piece of pie. And, really, that’s what Giving Tuesday is – just one piece of your total annual fundraising strategy.
You don’t want to blow it out of proportion. But you probably don’t want to ignore it. Rather, plan ahead to put it into a context where it will complement your other year-end communications and fundraising strategies.
Let’s take a closer look.
What is Giving Tuesday?
I confess I’ve been a bit of an apologist for the “holiday.” I like to turn the tables by actually giving to donors, rather than asking them to give yet one more time during this busiest fundraising time of the year.
Plus, I often say if you want gifts, you must give them. What better time to do so than on giving Tuesday?
Of course, asking can also be a form of giving. So, I love appeals on this date that give people the option of giving money or supporting you in other ways (e.g., volunteering; in-kind donating; advocating, etc.).
It’s all philanthropy (aka “love of humanity”).
People keep telling you to add text messaging to your communications strategy, right? It’s a mobile world, and you need to reach people where they are. But how do you actually get people to opt in to text messages and grow your contact list? Let’s explore five ways to get your supporters to consent…
BOO!
Halloween is creeping up on us, so I’ve got some really scary stuff for you!
Don’t get too spooked. There are also a few treats.
In fact, you’ll get eight delicious goodies — in the form of “to-do’s.”
But first… the bad news.
No bones about it, you’re frightening folks away if you’re committing any of these 8 boo-boo’s!
The job of the smart fundraiser is inspiring passionate philanthropy to make people’s lives better. I know you’re smart, because you’re reading this article! But none of us is born with a fundraising gene. And no one ever really teaches us how to write a smart fundraising appeal. We from our predecessors. Or maybe read…
You likely collect a lot of data in your donor database, but is it really valuable to you? It’s not if you just let it sit there, rarely lo at it, and never run reports based on data that will help you with meaningful donor segmentation for appeals. And by that, I mean meaningful from…
As explored in Part 1 of this 2-part series, small to mid-sized organizations are uniquely capable of creating a sense of community, even family. This is what people yearn for. And it gives you a secret advantage when it comes to nurturing the relationships essential to developing and sustaining a strong mid-level and major gifts…
It’s been a rough decade thus far, beginning with a pandemic out there killing people. And then the hurricanes, fires, floods and earthquakes killing people. Not to mention the genocides, autocracies, global and domestic terrorists killing people. The list, unfortunately, goes inexorably on.
What can your nonprofit organization do to offer a remedy?
Kill ‘ em with kindness.
I’m talking about your supporters, of course.
In order for people to do good they have to feel good.
Seriously, philanthropy takes energy. It takes the ability to step out of one’s day-to-day grind and think about someone, or something, else. And it’s more difficult than usual for folks to find this generous space right now.
You can help.
I often say “If you want gifts you must give them.”
Maya Angelou says “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Let’s talk about what you can give – as nonprofit staff and board members — to create happier supporters.
Notice a lot of folks saying “This has been a bad year?” People can use a bit of cheer. They’re tired of doom and gloom.
Remember when “random acts of kindness” was a thing? People would buy a coffee for the person behind them in line. Or they’d pay the bridge toll for the next car. Their reward was simply imagining the unexpected delight their gift would give to someone that day. Ever have it happen to you? Ever try it?
Now’s your chance!
I’d like to suggest practicing some creative planned (seemingly random, but not really) acts of kindness.
Something to bring your donors and volunteers a bit of good cheer. It can be as simple as letting them know what they did to change someone’s life for the better. Or it can be a modest, human gesture showing them how grateful you are for their support. This is something you can have fun with. And the rewards will be huge, both for you and your donors.
From time to time, I host guest posts from professionals with niche expertise. There are just some things others know a lot more about than do I, especially when it comes to technology. Today’s article is one of those, from someone who really understands the ins and outs of text messaging and fundraising. Here’s what he has to say.
You do too! You’re busy and overworked, and the prospect of adding a new channel to your plate is daunting. But what if texting is a strategy that can help your nonprofit overcome some of the problems causing you stress?
You can future-proof your nonprofit by embracing text messaging. Everything is going mobile, and putting a strong texting strategy in place puts you at the center of the action.
Here are 10 reasons why your nonprofit should use text messaging:
Watches, phones, tablets, and more—so many people have them, and not only do they have them, they take them everywhere. These little devices have invaded our lives.
People are on devices, so reach them on a device. After all, a classic marketing mantra is “if you want to reach people, go where they are.” And texting is the best way to do that:
Just look at the open rates: 90-95% for texting vs. 30-35% for email.
To do: Generally, more than half of web traffic is from mobile devices. In a mobile world, you need a mobile-first strategy. To persuade yourself and your leadership you should really prioritize this, take a look at your website’s analytics and compare mobile to desktop traffic. It’s time to reach people where they’re at.
I’m a huge Seth Godin fan, always in awe of the plethora of wisdom he manages to pack into one pithy post. I save them up, building a collection I can draw upon for inspiration as life, personal and professional, pushes in.
Recently I looked back at What’s in the box? The point of the post is to make us question our quest for perfection and all the needless worrying we put into imagining everything that can possibly go wrong. Godin encourages us to worry less; just open the box and see what’s in it. Good to consider. Yet this presumes there’s a filled box to be opened.
When we’re in reactive or firefighter mode, we must open the box. The contents must be dealt with, generally with some urgency. So, definitely, perfectionism gets in the way. There’s simply no time for it! But, what about when we’re in proactive mode, building our own projects?
Filling and delivering it! This means coming up with useful, delightful, meaningful content your recipient will consider a true gift. Once you’ve got a nicely filled box — a good gift — it’s time to deliver so the donor’s “feel good” can begin. Alas, this is where the concept of “done enough” vs. “overdone” can rear its ugly head.
Imagine This: You plan to send some cookies to your college sophomore. You make a batch of gorgeous macarons. Then you worry they’re too fancy. The next day, before putting them in a shipping box, you decide to add some chocolate chip since they’re ‘safe’. The next day you decide, as long as you’re bothering to ship these, you’ll add some brownies and oatmeal because then there’s some to share with roommates. The next day you realize it’s almost Valentine’s Day, so they’ll probably expect some heart-shaped sugar cookies. Now you’re getting into the “project-ness” of this endeavor, and decide you’ll make a few more kinds so it’ll be a really spectacular presentation! Great fun, yes… but, what has happened to the macarons by the end of the week?
While it’s true sometimes things are not ready for prime time, the reverse is also true.
You are if your modus operandi is fire fighter.
Because, let’s be real, you’re mostly putting out fires set by other people.
It may make you feel like a hero, but it’s not the best way to approach your job on a daily basis. Let me explain by asking you to answer these questions:
If so, you (and most likely your co-workers too) are probably not doing the important preventive work that must be done so these urgent fires don’t break out.
Anyone can fight a fire; “Only YOU can prevent [forest] fires.”
So, get out of the trees for a minute, take a perch at the top of a hill, and get a panoramic birds-eye view of your organization’s forest. Look for the places where danger lurks and fires might break out. For example (this is a non-exclusive list), it could be the way:
Are you Linking In?
If not, it’s time to take a new look at this social platform to appreciate it for the beneficial research and relationship-building strategy it can be for you.
I find it to be a highly under-utilized tool when it comes to building your nonprofit brand, establishing authority and credibility, researching and recruiting new volunteers, donors and employees, and building stronger relationships with your current constituents.
Today we’re going to talk about how to use LinkedIn to uncover new donor prospects and build donor relationships.
Not too much. Just four no-nonsense strategies.
To begin, let’s look at two connection models:
If you’ve never read management and marketing guru Peter Drucker, you must. I fell in love with him early on in my nonprofit career, and still regularly draw upon his wisdom. It hasn’t aged; he was ahead of his time, and remains a worthy sage for ours.
Perhaps the most important thing I learned from Drucker was you must begin with the “why” question. What is your purpose?
“It is defined by the want the customer satisfies when she buys a product or service.”
You want to think about your purpose both broadly and narrowly. But not so broadly as to only be talking about your category. The fact you’re a human services agency, school, arts organization or environmental charity does not answer the question: “What would happen if you ceased to exist?”
Most founders do not wake up one day with the epiphany “I want to start a nonprofit.” They have more explicit goals related to solving specific problems. “I want to provide homeless people with access to showers.” “I want to offer equine therapy to kids with disabilities.” “I want to find a cure for this degenerative disease my kid has.” And so on.
If a customer has no soap to buy, they can’t get clean. If a homeless person has no shower or toilet available, they can’t get clean. Whether the business is for- or non-profit, the sought-after impact is cleanliness – and all the ways being clean makes people feel, think and behave. Goals that answer the “why” question are focused on impact. People don’t buy what you do; they buy why you do it.
Know your existential why — the meaningful impact you want to make — in order to build a plan to reach that goal.
A goal worth meeting is one other people share. Find out:
Have you been struggling with whether – and how – to incorporate generative artificial intelligence (AI; ChatGPT) into your work? Or perhaps you’ve been worrying your job will soon be obsolete?
You’re not alone.
Honestly, the whole AI thing scares the you-know-what out of me on most days. But, let’s consider the encouraging present rather than worry so much about the possibility of a bleak future (as in destruction of humanity?!).
You can’t control everything.
You can control some things. So, I thought I’d take a quick minute to send you some tips I’ve curated from others to help stimulate your thinking and planning for ways ChatGPT (Chat Generative Pre-trained Transformer) and other AI-driven chatbots have potential to free up your time and revolutionize how you communicate with donors.
You can ignore all of this if you choose. But, it won’t make it go away. Nor will it stop your peers from figuring out how to get a leg up through use of these new tools. Remember, at first some of us were slow to adopt use of computers, the internet and social media (who, me?).
So let’s lead from curiosity, not fear.
I begin with
Storytelling today is ‘hot.’
And why not? It’s the fundamental human activity – we even talk to ourselves!
We tell ourselves stories all the time to inspire, goad, cheerlead and persuade.
“I’ve been knocked down, but I’ll pick myself up.”
“This cake will be even better than my mother-in-law’s.”
“The deck seems stacked against me, but I’m going to fight; I’m going to win.”
“Tomorrow will be a better day.”
Storytelling is something people naturally gravitate to. We’re wired that way.
They are the connective tissue that turns otherwise random acts into important sequences.
Does this sound like something that might be useful for your content marketing strategy?
Early in my career I received a piece of fundraising advice that has stuck with me to this day:
People are all people.
And what do you do with people if you want to build a relationship?
You get PERSONAL!
In fact, if I had to tell you how to win over donors with just one word, “personal” is the word I’d choose.
Let it underscore everything you think about and do.
Your annual appeal writing. Your special events. Your newsletters. Your blog posts. Your proposals. Your reports. Your social media. Your donor cultivation.
If you take just this one word to heart — PERSONAL — you’ll be leaps and bounds ahead of the competition.
Though we we give lip service to the importance of practicing empathy and donor-centricity, truly valuable tools in building donor relationships, these terms are subsumed by the umbrella of the ‘person’ to whom they apply. Start there.
Visualize your person, and before engaging in any strategy or tactic, ask yourself:
Is there a more personal way to deliver this message?
Make sense?
Today, in a still-disrupted, socially distanced, increasingly virtual environment, with striving for greater diversity, equity and inclusion at the forefront, how you get personal and how you define people are more important than ever.
Today I’d like to flesh out the multiple meanings of this word, and discuss how getting personal can help you achieve your nonprofit fundraising and marketing goals.
Do you write anymore?
I don’t mean do you type.
I’m talking about good old-fashioned handwriting.
You know, that very human practice most of the world seems to have abandoned post digital revolution?
It may seem practical and smart. After all, using a keyboard is definitely quicker.
But something critical gets lost in translation.
Not just to your audience, but to yourself.
Could keyboarding be causing you to disconnect? To lose your passion?
This is why writers including J.K. Rowling, Stephen King, Danielle Steele, John Updike and Joyce Carol Oates have rejected word processors and computers in favor of writing by hand. At least for their first drafts.
CAVEAT: Don’t fall into the trap of thinking these “handwriting people” are all just “old,” “old school,” or “stuck in their ways.” Rather, they intuitively discovered things about hand writing. All subsequently borne out by neuroscience. Once upon a time I intuited this as well. I couldn’t imagine giving up my yellow writing pad and pens of various colors. How would I think expressively if forced to type everything? Gradually, I was persuaded (shamed?) to jump on the bandwagon of modernity and efficiency. And, lo and behold, it was incredibly efficient. So fast! I got used to editing as I went along. Pretty soon I couldn’t envision ever going back. BUT…
But… after many years on the wrong track, I’m coming to understand the documented benefits of composing by hand.
You can learn more about some of these benefits from specific studies here (improves memory and promotes deep encoding); here (bolsters learning), and here (advances idea generation), to name just a few.
Today I want to share six of these benefits I think you’ll find most relevant to your nonprofit work.
Have you ever received confoundingly terrible customer service? Maybe at a restaurant, hotel, fast food restaurant or retail outlet? It happens all the time and, likely, you’ve thought to yourself: “Why on earth are they treating me like this? It’s so stupid! Don’t they realize I’ll never come here again?”
Sadly, this is exactly what many donors feel when:
“Customer service, like everything an effective organization does, changes people.”
Think about it. When you experience poor service in the for-profit world, it’s likely because the person with whom you’re interacting has no stake in the business. They see their job as just a job, and really don’t care about the business as a whole. Whether or not a customer returns again means little to them.
This also happens at nonprofits without a donor-centered culture of philanthropy. While the customer, or donor, may not always be exactly “right,” it is imperative everyone in your organization recognizes and appreciates the value donors bring.
“Each person directly associated with your organization should value donors and implicitly or explicitly express that value with gratitude and appreciation. No exceptions.”
— Brian Lauterbach, fundraiser, consultant, entrepreneur
“Without tackling internal issues head-on, we believe the prospects for major fundraising progress are limited. In most organizations, fundraising is limited more by organizational culture and structure than by lack of strategic or tactical know-how.”
— Alia McKee and Mark Rovner, Founders, Sea Change Strategies
NOTE: How to instill a culture of philanthropy is a topic for another article (like this one), but at base it has to do with how people treat each other in your organization.
Today a friend, who serves on the board of a struggling local arts organization, asked me what they can do to increase their fundraising. I asked her a few questions; then answered simply: “Have more conversations with people; make more friends.”
You see, they have people who know about them but they’re just not giving.
They have donors, but they’re not giving enough.
Why? Because they haven’t been treated like friends and family. They don’t feel connected.
What’s the best advice to build stronger connections with likely supporters?
Remember this basic truth. Humans are a social species.
People also buy from people.
So if you consider fundraising “making a sale” (which I do, because it’s part of being human to be constantly trying to persuade others; read Daniel Pink’s To Sell is Human), you must show up as authentically human.
And how do you do this?
Did you ever wonder if there is a foolproof way to communicate with donors?
Actually, there is!
And it’s not about process.
It’s about another ‘P’ word.
Can you guess?
I’ll give you a hint.
It relates to the secret business your nonprofit is in.
You may think you’re in (arts, healthcare, human services, environment, social justice, animal rescue, education or whatever) but, fundamentally, your core business is something else. Something deeper.
Something that emanated from whoever founded your nonprofit.
Without this special something, your nonprofit wouldn’t exist.
Have you figured it out?
Last year, you posted about sending donors valentines, which I came across a bit too late in the game, so I sent emails. But, this year, I kept that idea and planned for it, and sent handmade valentines to my top level donors. I felt like I was in 2nd grade with my glue stick and doilies, but the response has been amazing! Not only did my colleagues get in on the action, but I have received nothing but great comments via email and phone calls. Definitely a practice I’ll do every year. Thanks for the great idea!
— Rebekah Cross, Special Gifts Officer, Guiding Eyes for the Blind
And nothing is more worth celebrating than a holiday, and your donors!
You’ve still got time to send a little love your donors’ way! It’s been a tough, and for many a lonely, few years. Chances are good we’re still in for a long season of time during which donors could really use a little extra love from you. Many folks — your donors included — are love starved right now.
Why might this be something for you to consider, amidst all the other “to-do’s” on your plate?
If you don’t do a lot more donor loving, you’re going to do a lot more donor losing.
I hope by now you know donor retention is the name of the game. It costs so much more to acquire a new donor than to keep an existing one. Yet too few nonprofits have serious, intentional donor stewardship programs in place. Because of that, on average, nonprofits lose roughly 8 out of 10 first-time donors and close to 6 out of 10 of all donors.
Don’t be one of those “take the money and run” organizations!
If donors only hear from you when you want something from them, they’re not likely to give more. Or even give again.
Be generous! Show donors how much their support means to you.
Really, donor love should be like breathing for you. In and out. Out and in.
You’ll be amazed at how a little love can go a long way.
If you can’t send val
entines to every donor, pick a segment or two.
Think about those donors for whom you’d like to show some special love, because they showed you some. Show them you noticed! They could be:
- Major donors.
- Monthly donors.
- Donors who’ve given faithfully for five years or more.
- Donors who increased their giving this year.
- First-time donors of $100+.
- Donors who also volunteer.
- Board and committee members.
Annual reports don’t have to be dry as dust. In fact, the most effective ones are not financial reports; they’re a story with the donor at the center. And they inspire action.
When you consider all the blood, sweat, tears and money that go into them, you want to assure they:
Towards getting the biggest bang for your annual report buck, consider renaming them (or at least thinking about them) as Gratitude Reports. Make them all about your donors, how grateful you are to them for making your work possible, and how appreciative you are for all the accomplishments they enabled.
Rather than “2023 Annual Report,” consider a more donor-centered title like “Generosity Report,” “A Gratitude Report,” “The Year of the Donor,” “Impact Report.” or “You Make it Possible.” I’ve seen all of these; feel free to get creative and let your title guide your content!
For many nonprofits, the yearly annual report is often just another task on a very long to-do list. Most charities are juggling a lot—development, program maintenance, fundraising, and more—and the annual report can feel like yet another mandatory routine project. One that often gets handled at the last minute without much intentional care and effort.
Even though annual reports are an industry standard, most nonprofits don’t realize how fruitful an effective annual report can be. An annual report that prioritizes storytelling, transparency, interactivity, and more can actually bolster donation solicitation efforts and become a lucrative fundraising tool.
Before we jump into the nitty gritty of strategic annual reporting, let’s cover the basics.
Think of an annual report as a “year in review”—like a yearbook of sorts, but for donors, supporters, and partners to look at the highlights of any given year at your organization. Of course, a lot can happen in a year (nonprofits know that best), but with an annual report, you can summarize all the year’s milestones including your impact, accomplishments, new developments, and more.
Annual reports can be created and presented in a variety of ways—both digitally and in print. Depending on the needs, audience, or even constraints of the individual nonprofit, you might choose to create a printed booklet or pamphlet (which could then be mailed to supporters and donors or handed out at events). Or, in line with more frequent developments in the space, you could turn to digital software tools to create an annual report that intrigues readers with more vibrant visual elements like photos, videos, and clickable links.
Every nonprofit’s annual report is different, depending on its mission, values, impact, audience, and more. However, most organizations include a few standard elements:
Though every nonprofit is required to submit a Form 990, most organizations take their reporting a step further and create a yearly review that includes more audience-centric material (like the topics listed above).
Now that we’ve covered the basics, let’s dig into the best part of annual reporting—the ability to create the ultimate fundraising tool.
Okay, I recently let folks know I’d “finagled” a discount for them. After one reader told me the word “finagle” means “to obtain something by devious or dishonest means,” I sent an apologetic “Ruh Roh” email. I received a lot of forgiving feedback. Thank you! Many of you kindly supported my initial use of the word “finagle.” Apparently, there is more than one definition.
Susan sent me this:
finagle (third-person singular simple present finagles, present participle finagling, simple past and past participle finagled)
finagle a day off work
finagled his way out of a ticket by pretending to be on the way to a funeral, distraught
I think the word has come to mean “using super-human negotiating skill to obtain a superior result“
Terry sent me this:
I thought you meant “obtain (something) by indirect or involved means.” I always felt it was sort of clever or creative negotiations to get something done when it seemed like it couldn’t be done.
Sam sent me this:
I always thought it was someone who could manipulate circumstances to achieve some goal. No adverse implications. No criminal intent. Just clever in being able to make something work that really shouldn’t have worked.
And there were more. I thank you all.
And not just about negotiation (which is a subject unto itself), but about being clever. And thoughtful. And about what it takes to obtain superior results.
All good outcomes require a little positive finagling to get there.
For example,
This Thursday folks in the United States will celebrate what I consider to be the social benefit sector holiday of the year.
So it’s time for my annual Thanks(for)Giving post!
Just think about what ‘Thanksgiving’ means.
Literally, it’s a day for giving thanks for blessings.
Who, and what, do you count among yours?
I know when we go around the table at my family Thanksgivings, saying what we’re grateful for this year, most folks respond with a people-based answer. Sure, they’re happy about the feast in front of them. But they’re most grateful for caring friends… loving family…. and for being together sharing the warmth of good company. This year the company may be in real life for the first time in a while, so the gratitude for shared connection will be stronger than ever.
But not all connections are with family and friends.
A lot of connections for nonprofit workers are with donors, volunteers, clients and co-workers.
The absolute worst thing you can do the day after Giving Tuesday is nothing.
As tempting as it is to let out a sigh of relief that it’s over, resist that temptation.
It’s not time to relax yet.
Nothing comes of nothing.
And a huge part of your goal with Giving Tuesday should be to strengthen your bonds with donors.
That’s the real something you’re after.
It’s not just about the money you raise today.
Your goal with any fundraising strategy is to retain and, ultimately, upgrade these transactional donors. The name of the game in the business of sustainable fundraising is lifetime donor value. [Here’s a great book on the topic: Building Donor Loyalty: The Fundraiser’s Guide to Increasing Lifetime Value.]
Run towards, not away.
Like it or not, Giving Tuesday is a ‘special event.’ With all the pre-planning and post event strategies events embrace. And I don’t really like it, which is why I recommend #GratitudeTuesday as an alternative.If you’re on board with a traditional #GT strategy however, you’ll likely put a fair amount of planning, resources and time into this event. This involves the attention of more than one staffer and/or volunteer. And it sucks time away from almost everything else in the week(s) leading up to it.
It can be a real drain.
Your job is to put a stopper in that drain so all your hard work doesn’t simply swirl down the drain and disappear. Would you work super hard to create a delicious soup you simmer over the stove for hours, maybe even days, and then take one little taste before you pour it out and start all over again with a new one? Endless work. And no one really gets to enjoy the meal.
In 2018, WSJ columnist Christopher Mims observed:
“Alongside life, liberty and the pursuit of happiness, you can now add another inalienable right: two-day shipping on practically everything.”
”Everything” includes a prompt expression of gratitude when someone makes a philanthropic gift to your organization.
At least that’s what donors believe.
And you better deliver – or else.
People have come to expect this kind of turnaround by land, air and sea. So, you better believe they expect it by internet!
Especially if they make their gift online.
And, yes, they expect it from you.
They know you have the ability to send them
No nonprofit can afford to be an island.
As tempting as it may be to stay in your comfort zone, wearing blinders that enable you to forge straight ahead without noticing what’s going on around you, this is a dangerous practice.
Because sometimes the landscape changes dramatically. And when it does, your nonprofit could get left behind. Unless you’re paying close attention.
This has been happening a lot over the past six years or so, as news and social media has been filling our brains, stoking our fears and tugging at our heartstrings as if from a firehose. People who care, when they see devastation and misery, want to help.
This happens, for instance, when emergencies arise. Earthquakes. Hurricanes. Floods. Fires. Drought. War. Over the course of my four decades in fundraising, there have been years I’ve had donors tell me “This year we’re giving all our extra resources to respond to… Hurricane Katrina… Haiti relief… the Fukushima disaster… the refugee crisis… anti-hate organizations… .” The list goes on an on.
In the face of such natural human impulses, what can you do?
When things outside your nonprofit’s doors portend impact for your ability to fulfill your mission, you need to be prepared.
I hate jargon. With a passion.
Hate it. Hate it. Hate it.
Just. Can’t. Stand. It!
Yes, I guess you could call it a pet peeve.
But, really, why would you ever use jargon if you wanted to truly communicate with someone?
Just check out the definition:
“language used by a particular group of people, especially in their work, and which most other people do not understand”
— Cambridge dictionary.
When you talk to people in words they don’t understand, really, what’s the point?
Are you just trying to make yourself look smart?
Because, trust me, that’s not how it comes across.
Ever heard the mantra “digital first?” It’s been around a number of years, and I’ve little doubt you’ve been pondering how to do in the digital space. Today I’d like to suggest two simple ways to actively drive awareness and engagement on. 1. Influence Others to Build Your Network One simple way is to become a…
Have you started working on your annual appeal and year-end fundraising plan?
It’s time!
I worked for 30 years in the trenches, so I know exactly what this time of year feels like.
It feels like you’re at the base of a mountain you’re about to scale.
And this particular year, you may feel you’re taking two steps forward and three steps back.
That’s to be expected during times of great uncertainty.
Expected or not, I know you’re still anxious and thinking “What if we don’t reach the top?”
Don’t worry, I’m here to help.
This year you may need the equivalent of a few extra granola bars for energy. And maybe an extra tool or two to help you get a grip.
Right now I want to give you a few specific, timely tips you might not be thinking about.
Here are some strategies I hope will give you a leg up, so to speak.
Here are 11 tips I’ve learned over the years.
This year Giving Tuesday is November 29th. So, soon.
Now is a good time to think about whether or not you want to jump on the bandwagon and, if so, how. There is more than one way to slice this particular piece of pie. And, really, that’s what Giving Tuesday is – just one piece of your total annual fundraising strategy.
You don’t want to blow it out of proportion. But you probably don’t want to ignore it. Rather, plan ahead to put it into a context where it will complement your other year-end communications and fundraising strategies.
Let’s take a closer look.
What is Giving Tuesday?
I confess I’ve been a bit of an apologist for the “holiday.” I like to turn the tables by actually giving to donors, rather than asking them to give yet one more time during this busiest fundraising time of the year.
Plus, I often say if you want gifts, you must give them. What better time to do so than on giving Tuesday?
Of course, asking can also be a form of giving. So, I love appeals on this date that give people the option of giving money or supporting you in other ways.
It’s all philanthropy (aka “love of humanity”).
In Part 1 of this two-part series of “Top 10 Strategies to Prepare for Fall Fundraising” we covered.
Today we’ll look at:
Ready to get all your ducks in a row?
You’ve got one month before fall fundraising season begins in earnest.
What will you do with it?
I’VE GOT 10 TOP STRATEGIES TO HELP YOU GET ALL YOUR DUCKS IN A ROW!
We’ll start with the first five today.
Next week we’ll look at:
Ready?
Babies can teach you the same thing.
If one baby does something, the others will want to ape them.
“Monkey see, monkey do.”
This is actually a psychological principle of influence and persuasion known as “social proof.”
It’s best explored in the 1984 groundbreaking book, Influence: The Psychology of Persuasion, by Robert Cialdini. He outlines six principles of influence affecting human behaviors. They’re all well documented, and can be incredibly useful to fundraisers.
One of the most useful principles is the one we also know today as the “Yelp effect.” It’s a type of positive (or negative) word of mouth that can make or break your business. I know how often I’ve abandoned my cart after reading a negative review. You?
Word of mouth is perhaps the most powerful form of social media you can find, so it pays to leverage it to your advantage.
Even someone inclined to support your cause may not give unless you push the right buttons. Of all the ways to do that, social proof is among the easiest and most successful.
What makes us think a perfect stranger, who’s never given to our organization before, will choose to do so? It’s highly counter intuitive.
You bet!
Yet they’re generally undervalued in this regard.
And it’s not just monthly donors who are undervalued.
It’s legacy giving in general.
How robust is your legacy giving program?
Legacy giving is largely misunderstood in the nonprofit world. Too many organizations think it’s not for them. Why?
Do any of these statements sound like something you’ve felt or heard from others within your organization?
These are myths.
Really, all you need is expertise about your mission and the values your organization enacts.
You are a philanthropy facilitator, not an attorney or financial advisor.
As a philanthropy facilitator, it’s part of your job to help loyal supporters make their most passionate, heartfelt gifts. This enables them to enact their values, and to achieve a bit of immortality.
The reasons I love SWOT analyses is they’re all about looking at the present to divine the future. And leaders need their crystal balls to:
Do you know how you may be breaking your donor’s heart? Keep it up, and they’ll break yours.
This is important.
It’s about a report that may change how you do fundraising.
It should.
Let me explain.
By tending to focus more on expensive, staff-intensive acquisition strategies like direct mail and special events, charities are bringing in one-time donors who never give to them again. It’s why I focus so much on donor retention strategies and exhort you to make them your priority strategy.
Why? Because otherwise all your acquisition efforts are wasted. The latest Fundraising Effectiveness Project Report revealed an astounding 81% of first-time donors lapse. [BTW: This isn’t the report that’s going to change your modus operandi; it’s merely the rationale for the release of the report that will. Keep reading.] Of repeat donors, 39% lapse. This means, on average, charities retain only 45% of all donors. For every 100 new donors acquired, on average nonprofits lost 96 existing donors. That means you’re engaging in a whole lot of work, for a pretty miserable return on investment.
“Over 70% of people that we recruit into organizations never come back and make another gift, so we’re caught on this treadmill where we have to spend lots of money on acquisition which most nonprofits lose money on anyway, just to stand still.”
– Professor Adrian Sargeant,
Director of the Centre for Sustainable Philanthropy at Plymouth University
This burn and churn strategy is killing nonprofits — and burning out the folks who work in them.
Why is it that for profits manage to retain 94% of customers, yet there’s such a huge disparity when it comes to nonprofits?
I had a fundraising post all ready to launch today, but I just couldn’t do it.
The world seems wildly out of whack right now. I can’t pretend it’s business as usual.
I try to stay away from “politics,” because I know that’s not why you read my blog. However, we live in a political world. And so do our nonprofits, our staff, our volunteers, our donors and our clients. Simply put, politics is about making agreements between people so that they can live together in groups.
Nonprofits cannot seal themselves off in little bubbles, pretending what’s happening in the rest of the world doesn’t exist.
That’s why, during the pandemic, I encouraged you to talk about how events touch those who rely on you. It’s why, all the time, I encourage you to relate your work to what’s in the news and top of mind to donors. Be it hurricanes, fires, famine, drought, social unrest, war, civil liberties, mass shootings, homophobia, racism, sexism, bigotry, or anything else horrifying to body, mind, heart and soul.
If it’s something you’re thinking about, you can bet it’s something your constituents are thinking about.
If you don’t address it, you risk coming across as unimportant, blind, shallow or out of touch. Being relevant, and meaningful, means getting inside your supporters’ heads and knowing what’s important to them. What are they thinking? How are they feeling? In what way do the emotions they’re currently experiencing interact with your mission? How can they help you, and you help them?
I don’t know how you’ve been feeling, but many folks I’ve been talking to have mentioned anger, outrage and fear. Even those who are happy about one or two things are deeply concerned about other developments. And this holds true for both sides. Listen to Fox News, then listen to MSNBC. You’ll hear equal doses of horror. The pendulum has been swinging wildly, back and forth, and the world seems madly out of whack.
I keep coming back to the Golden Rule. What if none of us ever did anything to anyone else we didn’t want them to do unto us? What if we only treated others as we would want to be treated? It seems so simple. So logical. So in everyone’s best interest.
What is it about the human animal that leads the same people who don’t want government to impose mask or vaccine mandates on them wanting to impose no abortion mandates on others? Or, from the other perspective, those who don’t want government telling them they can’t smoke pot wanting to tell others they can’t carry guns? All of this “I can impose, but you can’t” is nonsense from the perspective of “do unto others.” Yet, we persist.
The only way to make sense of these things is through an understanding of balance. We must strive toward philanthropy (translated as “love of humanity”).
Here’s the deal: When you match people to environments or roles congruent with their skills, knowledge and strengths, they’ll do better.
Reading this statement, it appears patently obvious. But… how many businesses operate this way. Does yours?
This post was inspired by one of Seth Godin’s thought-provoking, minimalist posts. As always, he manages to convey something important and provocative in very few words. This time, he got me considering the way nonprofits structure job descriptions and conduct performance evaluations. It’s not the first time I’ve thought about this, as in my three decades of in-the-trenches practice I wrote a lot of the former and conducted a lot of the latter.
In the early years, I made the mistake of putting people into rather rigid boxes. This was not good for the people stuck inside, nor was it good for the organization as a whole. Later, I learned to be more flexible and play to people’s strengths.
Before I get specific, here comes the Godin post that stimulated this little rant.
We spend some of our time building things, from scratch. New ideas, new projects, new connections. Things that didn’t exist before we arrived.
We spend some of our time breaking things, using them up, discovering the edges.
And we spend some of our time fixing things. Customer support, maintenance, bug fixes… And most of all, answering email and grooming social media. The world needs fixing, it always does.
You’ve already guessed the questions:
— where do you personally add the most value?
— how much of your time are you spending doing that?
What follows is a bit of thinking out loud. I hope it will inspire you as well. If so, I’d love to hear your thoughts in the comments section below!
If you look at a nonprofit organizational chart, too often you’ll see job titles that no longer describe what the folks in them are doing. Sadly, the “Peter Principle” is alive and well. Folks rise to the level of their incompetence, and the function they are supposed to be performing gets shoved to the back burner.
This can lead to hidden organizational inefficiencies. For example:
What I have for you is something you can do this week (or you can pick another week on your calendar that isn’t already overfilled with appointments, assignments, meetings and what-not). It’s really simple and really powerful. There’s one catch: you have to put aside 45 minutes/day for five days. If you’re resistant to change, read no further. This post isn’t for you. If, however, you have a hunch you might be able to move from good to great, then… read on (oh, and there’s a little bonus ‘gift’ at the end).
I’m going to show you how to become a donor-centered fundraiser in just five days. And by “donor centered,” I don’t mean pandering to donors, letting them abuse you or succumbing to mission drift in order to please them. That’s extreme. I’m going to show you how to simply follow the “Golden Rule,” and do unto donors as you’d wish them to do unto you.
Like I said, it’s simple. But you’ve got to dedicate the time. Go ahead. Find yourself a week where you can dedicate just 45 minutes/day to find out what ‘donor-centered’ may mean to your constituents.
This exercise is something I hope will dramatically change – and improve – how you approach your donors. And this change can happen for you in just five days.
In a nutshell, I’m going to ask you to:
Ready to get started?
Nonprofits pay a lot of attention to donor acquisition. Then?
They largely ignore these donors, unless…
They become worthy of attention by virtue of being ‘major’ donors. Then?
Nonprofits pay a lot of attention to major donor relationship building. But…
Between new donor acquisition and major donor cultivation, solicitation and stewardship, what happens?
Usually not enough.
This is a BIG missed opportunity.
You’ve likely got great donor prospects hiding inside your own donor base, and you’re essentially treating them like, well, poop.
What if you were to begin to look at your mid-level donors as the transformational fundraising opportunity they are?
In Part 1 of this two-part series, I discussed cryptocurrency philanthropy basics.
Let’s say you’re intrigued, and want to dip your toes in the water?
There is more than one way. These are listed in order of easiest to greatest need for tech and finance savvy.
In my last article I offered a compendium of common sense event planning advice. It centered on the wisdom offered to Alice by the Cheshire Cat when she asked which road she should take:
“Would you tell me, please, which way I ought to go from here?”
“That depends a good deal on where you want to get to,” said the Cat.
“I don’t much care where–” said Alice.
“Then it doesn’t matter which way you go,” said the Cat.— Alice in Wonderland
Your direction and goal is important. Once you settle on the goal, then you’re able to pick the best road to take you there.
Hopefully you read the previous article, determined an event was your best strategic option to reach your primary end goal, and now you’re ready to get to work!
Do these four things:
I’m excited to share three easy tips with you, and the results are measurable. Do these things and you’ll be able to tell if they impact your bottom line!
I was inspired to share these ideas with you based on a 2019 study by NextAfter and Kindful looking at how organizations are cultivating donors via email. They found plenty of data-driven ideas that can improve donor retention and boost online fundraising revenue — by as much as 27%!
Think about how much an increase like that could mean for your organization!
“Make way…” for these ridiculously easy, revenue-boosting strategies!
If you raised $100,000 last year, you could raise $127,000 – or more – this year.
And that’s without having to apply for a new grant, hold a new fundraising event or even ask for a new major gift or two to reap these rewards.
All you must do is simply pay a little more attention to your follow-through communication with donors.
Did you know most of the top reasons donors give for not renewing their giving have to do with how you do/don’t communicate with them after they make a donation?– or fail to personally, meaningfully and promptly communicate.
Meaningful, regular donor communication can hugely impact your bottom line.
To make a demonstrable difference in donor behavior, however, your communication strategy must tick more than one box. It must be prompt, personal and relevant to what your donor cares about and how they want to hear from you. Don’t just guess what your donors might like from you. Ask them! In fact, surveys, social media queries, online quizzes, solicitations for comments and feedback are all wonderful ways to communicate digitally in a manner that personally engages your supporters.
Never forget: The best fundraising is personal.
So… what are you waiting for?
Just about every nonprofit at this point understands they need: a robust way to communicate with and engage constituents. a user-friendly way to record this engagement so they can track actions, monitor performance and either automate or personalize future engagement, as appropriate. Technology is a tool to help you do and better. Enter CRM…
I could just say (1) prepare, (2) prepare, (3) prepare, (4) prepare, (5) prepare, and (6) prepare.
Did I mention that you really need to prepare?
Preparation is the meta-message of Shark Tank’s “Mr. Wonderful,” Kevin O’Leary, to would-be entrepreneurs seeking to get spots – and funding – on the television show.
In “How to Present the Perfect Pitch: From the Shark Tank to the Boardroom” he offers 10 strategies to help you ace a fundraising pitch. Whether you’re seeking venture capital or a philanthropic gift, many of the principles are the same.
I’ve selected six strategies I find perfectly aligned with what it takes to make a successful nonprofit ask. I’ve also suggested some action tips. Take them to heart, and you’re sure to make your next in-person fundraising presentation a winner.
Oh, and there’s one more important thing, says O’Leary:
“The number-one rule is to make your pitch incredibly dynamic.”
Let’s do it!
This was another year of adaptation. Settling into some things, while feeling decidedly unsettled in others. Opening our eyes, minds and hearts to see, and be, things clearly.
This year continued to mark a shift in the direction of my content, as “business as usual” seemed out of sync with the times we found ourselves in. Much of the heart of fundraising remains constant, while much of the practice and culture is evolving. It is a time in which feeling our humanity, and coming from a place of love, seems more important than ever.
Today I summarize my writing of the year by sharing the articles that most resonated with readers out of the 70+ I created for 2021, including some popular oldies.
In case you missed them, here are last year’s blog posts with the most views, according to Google Analytics.
Plus, at the end, I’m sharing some photos I hope you’ll enjoy!