This week’s links include some thought-provoking stuff. And a reminder of what you need to do to prepare for Halloween!
Email Frequency
Click-It: How Many Fundraising Emails Should You Send a Year?
Donors feel good when they give. There’s plenty of research showing philanthropic giving is good for people. It makes folks happier, healthier and even more successful. So there is no need to apologize when asking for support where the need is authentic. In fact, asking others to participate in philanthropy is a great gift. Just don’t forget to thank them personally and promptly when they do, so they also experience the joy of having made the right decision.
Donors respond to sizzle, not steak.
I’m majorly S C R E A M I N G with delight to be hosting this month’s Nonprofit Blog Carnival!
So majorly, in fact, that the subject this month is TRICKS or TREATS – How Do You Get and Sustain Major Gifts?
Tell us your tricks – the ones that work! Do you HAUNT prospects through a series of managed ‘moves’? Do you fly in on a BROOMSTICK and just drop in spontaneously? How do you put them under your SPELL?
Tell us some treats – ways you wow your donors! Smile like a JACK-O-LANTERN every time you think of them; then figure out a way to let them know? Give them lots of virtual CANDY (seriously, do you use social media for any part of your major gifts strategy)?
Such great links this week. Let’s get started!
Corporate Partnerships
Click-It: Safeway Foundation: 6 Tips on How to “Partner” with a Corporation Thanks to the folks at Third Sector and guest blogger Christy Duncan Anderson, E.D. of The Safeway Foundation for this great insider perspective on the sometimes mysterious business of securing business sponsors.
Earlier this week I posted an article talking about how fundraising professionals need to become Engagement Journey Guides. One of my readers, Amy K., suggested that was a mouthful and offered up the term “Engagement Sherpa.” That got me thinking, so I looked up the word. Sherpa means “a member of a people noted for providing assistance to mountaineers… [and who] have achieved world renown as expert guides.” Hmmn. I really like that!
Think of your donors as mountaineers. They’re on an ascent. It’s not just towards the top of your donor pyramid.
Philanthropy, Not Fundraising
Here’s a true story. Some years ago, while working for a family service agency, we became involved in a discussion about job titles. Should folks stay as directors or become v.p’s? Should my title remain ‘Director of Development’ or switch to ‘Advancement’ or ‘External Relations’? I researched titles elsewhere. Yada, yada, yada. I finally said I really didn’t care. Just call me ‘Maven of Money’ or ‘Diva of Dollars.’
I didn’t get it.
You’ve no doubt heard folks bandying about the latest buzzword: “content marketing.” There’s a reason it’s buzz-worthy. Without content, you’ve got nothing. You’re just a box with nothing inside. Kids like to play with boxes; most folks — when they grow up — are looking for something of value inside the box. At the same time…
Here’s my return-from-vacation Clairity Click-it – and I’ve got some stuff that’s a little outside the box of your basic fundraising and marketing advice. Why? It’s good to take a little trip away from the usual every now and then! So… here come some easy-to-“click-it” links to posts I’ve found thought provoking. With, of course, a few comments of my own.
Let’s begin:
It’s the new plague. And a highly contagious epidemic, from which no one is immune.
Are you showing any symptoms? I feel like:
If you checked off three or more, you’ve got the disease. 8 or more and we need to rush you to an unplugged vacation. All of the above and you need a sabbatical!
Wouldn’t you know I’d leave the trenches just when things got Pinteresting? I missed out, but I’m here to tell you… YOU don’t have to!
If we know anything about human beings, we know these two things: (1) they love a story, and (2) a picture is worth 1,000 words. A new guide to visual storytelling practices reveals that when information is presented orally, people tested 72 hours later remember only about 10%. That jumps to 65% when pictures are added! Pinterest is a dream come true for nonprofits wanting to engage constituents with their mission.
Here’s this week’s Clairity Click-it, the most intriguing and thought-provoking of the more than 100 articles I seem to read every week – all in an easy-to-“click-it” format with links to posts in fundraising, marketing, social media, leadership, change and all sorts of good stuff. I aim for an eclectic array, often sourced from more than one discipline, as I believe we can learn a lot from our colleagues in other sectors. Of course, I add in a few comments of my own.
Let’s begin:
In 1984 Robert Cialdini wrote a groundbreaking book, Influence: The Psychology of Persuasion, outlining principles of influence that affect human behaviors.
These principles are well documented, and can be incredibly useful to fundraisers.
Even someone inclined to support your cause may not give unless you push the right buttons.
A new infographic visually makes the point that, while technology advances, human triggers remain constant.
Here are five triggers — with a few suggested strategies (I’m sure you can come up with more) — to use these principles in your offline and online relationship building with prospective supporters:
I really want you to blog. Did you know that Social Media Examiner’s 2013 State of Social Media Report puts blogging #1 at the list of the top 14 social media channels you should be exploring? I’ve said it before and I’ll say it again: Your blog is the hub of your content strategy (or it should be). Build a blog and rock it. You’ll simultaneously put in place a content strategy that will enable you to easily share relevant content across every communication channel you use. Online and offline. There’s no better way to offer your constituents meaningful engagement. So… what are you waiting for?
BTW: You can learn a lot more if you download my free webinar,The Keys to Nonprofit Blogging that Drives Engagement. Did I mention it’s free?
Here are 10 tips to get you started, or to help you simplify the process so you can focus and deliver.
I randomly checked out some nonprofit mission statements yesterday. I was going to check a few more, but… YAWN… I fell asleep.
I’m not kidding.
I don’t want to embarrass anyone, but
Unless… they reinvent themselves.
I know this sounds harsh. But check out Seth Godin’s Tried and false where he bluntly tells the truth about the tried and true: “In times of change… most of the tried is in fact, false. False because what used to work, doesn’t, at least not any longer.”
You may have been the best major gift officer on the planet five years ago. But that was then. This is now. The buying/giving market has fundamentally changed. And, yes, the culprit is the digital revolution. That’s how revolutions work. It’s truly the end of business as usual.
Listen up.
Whatever you did in the past is relevant, but it doesn’t mean it’s exactly what you should be doing today. Relevant means pertaining to or connected to. Your history is always connected with you in some manner. But it’s not always germane (central) or apropos (to the point and opportune).
If you say…
That’s not the way we do things.
We tried that; it doesn’t work.
We don’t need research; we know what our audience cares about.
… stop.
In case you don’t know, troglodytes are hermits who live in caves. There are 3 ways I’ve found that folks in the development profession fit this description. Are you a cave dweller? If so, here’s how to get out more.
Philanthropy, Not Fundraising
I’m going to go out on a limb here and make an assumption. Here goes: Your goal is to attract supporters and invest in long-term relationships that will sustain your mission. If your goal is different, read no further. Otherwise… carry on.
To build authentic rapport with folks you must show them you care. And the simplest way to demonstrate affection is through a heartfelt ‘Thank You.’ It can be in person, in writing, over the phone, through a text, via video or any which way you choose.
The key is to begin with thank you, and make it personal and prompt.
Here’s a personal example. Recently my son found he’d have an unexpected layover in San Francisco. I jumped at the opportunity to join him for dinner, though it meant cancelling plans with my friends. The next morning, as he was getting on the plane, he texted them: “Thanks for changing your plans so I could see my Mom. I appreciate it.” You may be thinking ‘no big deal.’ But it IS a big deal. He showed my friends he saw their flexibility as a gift. And someone (who?) taught him to always send a thank you for a gift. My friends were touched. Mama was proud.
Look for the hidden gifts and thank folks for them. (Click to Tweet) My friends gave me and my son a hidden gift. I’m guessing your donors do this too. They remember to send in a matching gift form. They agree to make a few phone calls. They send you their alma mater’s newsletter as a sample. All these things are worthy of acknowledgment. Send great thank you letters for cash donations too, of course. But endeavor to touch your supporters whenever and wherever you can.
Find a need and fill it. That’s Marketing 101. Well, today some of the folks most clued in to what people want are the apps developers. Why not piggyback on their insight and research to enrich your content marketing strategy? The key is to tie it to your brand promise (i.e., why you’re on this planet and what folks perceive your value to be to them). Find an angle that makes the trend relevant to your business.
End your constituents’ pain. This is simply another way to think of taking the consumer-oriented approach that means the difference between failure and success. What’s bothering your community? What keeps them up at night? How can you help? This is how app developers – and inventors, and successful business start-ups – think.
Philanthropy; Not Fundraising
In many ways, what’s new is old and what’s old is new. I read a lot of Brian Solis who speaks persuasively about The End of Business as Usual in an era where technology is advancing more rapidly than our ability to adapt. Yet we must adapt, or die. How do we do this, and what does this mean for fundraisers? I found food for thought in Solis’ recent article, The 9 Laws of Affinity in an Era of Digital Darwinism.
Rapid change can be dizzying. Ground yourself by remembering that though technology has changed, people have not. We have the same drives… needs… yearnings as prehistoric tribes. It’s not just about survival. Darwin wrote about survival of the most empathic. We long for connection and meaning. In other words, it’s not just about the “fittest” but about the “fitting.” Philanthropy provides that “fit opportunity” in spades (or, more aptly, in hearts).
“We want help solving our problems, both significant and commonplace. We want help improving our lives. We want help making sense out of world fraught with uncertainty.” — Jay Bear, Convince and Convert
It’s a day for thinking about the planet, and how to repair our world. There are many different ways. Sometimes it’s just hard to get started. The problems seem so insurmountable… it’s hard to envision making a difference.
Your job, as a nonprofit fundraiser and marketer, is to help folks see how they can influence the outcome. Then, you must help them to do it. Guide them towards being the change they want to see in the world. Persuade them that your cause is a fantastic way to achieve this change. Your cause may be one cause among many picked by your constituents; that’s fine. Your task is simply to (1) engage them to act, and (2) entice them to choose your organization to facilitate that action.
How do you turn thoughts into action that improves lives?
My recent post about showing your donors you know them* through personalization struck a big chord. Folks have asked for more tips on the subject of building and sustaining meaningful, loyal relationships, so I’ve taken the liberty of sharing this article originally published in The Bridge. The 5 tips are towards the bottom, so scroll down if you’re impatient. Okay…
What’s the number one thing you strive for in your marketing and fundraising strategy? Challenge yourself to think about this for a moment. Really think. Trust me; you’ll remember it better if you think first. Don’t skip ahead.
Got a word?
There’s one word that should come to mind. This word should become your mantra. It should underscore everything you do. Your annual appeal writing. Your special events. Your newsletters. Your blog posts. Your proposals. Your reports. Your social media.
If you take this one word to heart, you’ll be leaps and bounds ahead of the competition. Moreover, this is the one word that can set you apart. That can help you build relationships like nothing else. Ready?
In my last post I channeled Bob Dylan, calling for a change in the way we do fundraising. Because the times truly are a changin’…
Your sons and your daughters are beyond your command, your old road is rapidly agin’…
When I grew up in fundraising I had a shoe box as my database. I wrote grant proposals on yellow legal pads. When we got our first FAX machine I complained that now folks expected us to mail and FAX them (so double the work). When email came on the scene I complained that now folks wanted us to mail and FAX and email (so triple the work). But it was still the same old road of outbound marketing. At least I understood what it was all about.
Now we’re on a new road entirely. Because folks are coming to us. They’re telling us what they want. They’re defining our brand. And they’re doing so in real time via a multitude of online channels and using a multitude of Web-connected devices. Opportunity is knocking.
Once upon a time I knew what I was doing. I attended The Fundraising School, discovered a host of tried-and-true techniques, mastered the art and science of fundraising transactions and went forth to apply the tools at my disposal. Money was raised.
Fast forward several decades, to sometime about five years ago. I had a dawning realization. I no longer knew what I was doing. I had somehow entered “wing and a prayer” territory. The culprit? Revolutionary and disruptive technology that, simply put, has ended “business as usual.”
What can you think of that has been done the same way for 50 years? For too many nonprofits the answer is fundraising and marketing (aka “development”). And it’s beyond time for a change. In fact, a sea change. It turns out Bob Dylan got it right.
In Part I: Share, Part II: Shareable and Part III: Talk of this S.S.S.T. Series we covered the importance of sharing your blog, making it shareable by others and getting folks to talk about you with their online networks. But there’s one important component of your super-sonic blog promotion strategy that we’ve missed. Here it is:
SEARCH
Let’s begin with why it’s important to talk about search. Because you want more readers for your blog, right? Well, the people who are your friends, plus the people who are their friends, are not all the people in the world. They’re not even all the people who may be interested in what you do! Search is how most people find you. Search is the most common online activity after email, and that fact cuts across generations.
Talking is what builds your reputation and develops relationships with those who share the values your organization enacts. Talking is central to your blog – and entire social media – strategy. So… let’s talk!
In the first part of this two-part post about how to get others to promote your blog we discussed how to find your natural “sharers” – those folks willing to be spokespersons on your behalf, whether they be influencers or advocates. Today we’re going to talk about how to get these boosters to spread your good word through digital word-of-mouth.
6 TIPS FOR GETTING YOUR TALKERS TALKING:
To make your blog worth the effort, it’s got to be shared. And that’s what we discussed in Part I: Share and Part II: Shareable of this S.S.T.S. Series. Great! But how do you get folks to really TALK about you, rather than just shooting out one-shot shares?
You begin with content, of course. No one is going to share crap, no matter how easy you make it for them to do so. In the C.P.A. Series we talked about getting folks to open and read your post. Done! In the R.C.A. Series we discussed giving folks something engaging to talk about – relevant, constituent-centered and actionable content. Done and done.
Now that you’ve got the good stuff, you need to get folks walking your talk!
You want more than short-term share transactions. You want shares that drive desired action responses; you want transformation!
We’ve talked CONTENT (C.P.A. Series). We’ve talked ENGAGEMENT (R.C.A. Series). Now we’ve got to talk PROMOTION (S.S.T.S Series).
S.S.T.S. That’s the four things. You need a super sonic transport system that will enable all your brand messaging – across multiple channels – to emanate from your blog. Yes. We’ve talked about this before. Your blog is your content hub. It’s the essence of you and what you do. But it’s not something that has meaning separate from the rest of your marketing communications efforts. It won’t get you anywhere if you don’t put the wheels in motion. And since things are fast, fast, fast these days — let’s get you in motion super sonically!
You must promote your blog. (Tweet this). I’ve just engaged in a lengthy discussion with folks in the “Marketing Professionals” group on Linkedin about what’s more important: content, engagement or promotion. Content seems to be winning. But I just can’t agree. Not that I don’t’ think it’s super important. Who cares about promoting dreck? But all three must work together. They’re three legs of a three-legged stool; unstable if any one leg is missing. Without promotion your super-de-duper content just sits there. Dead. In. The. Water. That’s just sad.
Still a bridesmaid? Or have you gotten engaged? The R.C.A. Series is all about engagement. It’s the middle part of a three-part series. We move from values (philanthropy)… to shared values (development)… to action (fundraising). Every tip in the series (as well as in the preceding C.P.A. Series and the upcoming S.S.T.S. Series) also pertains to just about everything else you do in your nonprofit work. So read this even if you don’t have a blog. Yet.
Blogging is not a one-trick pony. It’s a way of life that expresses who you are, why you’re of value, and how you and your ‘stakeholders’ — those who have a stake in the outcomes you produce — can work together to create positive change. (If this sounds a lot like the “case statement” of yore, that’s because it is!) Think of your blog as your content hub; the place from which all messaging emanates.
Blogging is a three-part proposition. In fact, so is your entire marketing strategy. And your fundraising strategy. And your program strategy. Arguably, your entire modus operandi is a three-part proposition:
R.C.A. is about getting folks walking; not just talking. It’s about good content and conversation that leads to your desired action. It refers to Relatable, Part I, Conversational, Part II, and Actionable. You remember this acronym by thinking about an RCA Victrola – that old-fashioned phonograph contraption that helped transport your grandparents and great-grandparents — and fire their imaginations — through the music that inspired them.
You want to transport your constituents with inspiring values and stories in the same way. The reason you want to transport them? So their inspiration will lead to engagement — action that helps to further your mission. So, today that’s what we’re going to talk about! Ready for action?
R.C.A.? Yup. When building a blog, you want to be Relatable, Conversational and Actionable. In Part I of this series I encouraged you to think like an RCA Victrola. You want your content to get people singing your song. And, heck, you can’t sing unless you know the words. So, today let’s put the “C”…
R.C.A. That’s the three things. Yup. When building a blog that’s not only worth reading but also worth sharing, you’ve got to think like an RCA Victrola and record. A great recording captures our attention. It transports us. It carries us away. It brings us into the music/story in an easy flow. It gets us tapping our toes and up on our feet dancing. Woo-hoo… it’s a party!
And don’t you just want to share a party? To get your readers to share your party you’ve got to make sure your blog posts are Relatable (they find common ground with your readers); Conversational (you speak directly to your readers), and Actionable(you achieve your blog post’s purpose).
Once you understand the three principles of R.C.A. you’ll be well on your way towards having a blog your readers will share with their networks. Today, let’s begin with the first principle: how to put the ‘R’ in R.C.A.
They want you to show them that you know them. And we do this best by listening.
I’m compelled to add this coda to the C.P.A. series because there’s some breaking news that pertains to what was one of my favorite listening tools. In Part I we covered the fact that key to writing a post folks will want to read is first finding out what folks want to hear! One of those tools, sadly, just kicked the proverbial bucket. Yet I’ve also discovered a host of new tools that may be extremely useful to you in your research. Yup, the universe taketh away; the universe giveth.
I’m a huge blog booster for nonprofits. So much so that tomorrow I’m offering a free webinar on the topic with the folks at Good Done Great. I’ll also be posting a series of articles on this topic in the coming week. If you don’t have a blog yet, you should get one. Pronto! Yup, I think they’re that important.
Here is an overview of what I’ll be covering in tomorrow’s webinar, plus I’ll have a special bonus offer for webinar participants. If you can’t make it, you’ll find a few actionable tips in this article. Plus you’ll find more actionable tips all week. I truly want you to do this, and I don’t want it to kill you. So I’m going to give you some easy steps you can take to make your blog (1) doable, and (2) a super investment of your time and resources. I’m betting that pretty soon you’ll wonder what you ever did without it!
Sometimes when you move, alas, things go awry. It’s come to my attention that some of you did not receive ivery of my first 2013 post on the new (hopefully improved) Clairification website. I’ve fixed the problem, but here’s a link to what you missed: Do You Make These 5 Social Media Mistakes? And please…
Your money can become my sandwich What I learned from a street beggar* (see “Note” below). Last week a street beggar — aka panhandler — asked me for money and I gave it to her. I don’t usually do this because I wonder how the money may be used and tend to give, instead, to…
What do we want most to sustain our nonprofits? Loyal donors, natch! How do we get them? Oh, that’s simple. We badger them for gifts. When they give, we warehouse them in our database. We then send a form letter (pretending it’s personal because we use their given name and indicate their gift was earmarked…
October 15th marks the one-year anniversary of the community based Occupy movement. Since philanthropy is about creating a caring community, I’m taking a quick break from my current series of posts about boards and fundraising to remind us what we need to do to fully occupy philanthropy and connect with our best donor prospects as…
Jargon is the opposite of constituent-centered writing. You must avoid it because it’s not constituent-centered. I could stop here, but I won’t. Because most of us use jargon all the time without being aware we’re doing so. Why? Because we only know that it’s ‘bad’ and to be avoided. Yet how can one…
Are you confused by all of the “must have” on marketing options? It’s a virtual on storm of choices out there, raining tweets and posts and pes and pins and stumbles. Weathering the storm requires forethought. But armed with the proper rain gear – and these 5 little-known facts — you can happily create a…
has been likened to the shop window of the 21st century when it comes to brand awareness.(Although this analogy came pre-, which arguably is even like window shopping of yore). Just as consumers increasingly research their purchases on to obtain the best deals, so too do prospective donors increasingly research nonprofits on. So…
Just because you’ve always done it one way doesn’t mean you should continue to do so. This week Seth Godin exhorts us to adopt a new paradigm in Strategy Matters More Than Ever. It’s not what you do (the potentially bren thing) but how you do it (the potentially bren process/attitude) that separates winners from…
Embrace the centrality of content marketing to your success; then simply tell stories. Stories draw us in. They make us want to be transported. That’s all there is to it. Duh! I don’t see a lot of articles I wish I’d written, but Why content marketing will make your small business sexy is one of…
Without music, life would be a mistake. – Nietzsche Today I’m thinking about voices. And how we “give voice” to our feelings and values. And how we “voice our objections” and/or our support. And how, together, we can “make beautiful music.” And how, apart, we feel disconnected. When we’re separated from a d one,…
Despite rumors to the contrary, e is still going strong and shows no signs of weakening. Recent data from the Pew Research Center shows it’s the bedrock of on engagement by those 65+, and many of these folks are your major donors. And there are plenty of younger folks who engage via e as well.…
I just returned from a two-week vacation in which I unplugged. Guess what? This crazy planet filled with crazy people kept somersaulting all around the sky. It didn’t stop. There’s no way to stop it. And guess what else? I relaxed. I even got a little bit bored. And that was a good thing.…
Here comes this month’s *SMIT (Single Most Important Thing I have to tell you). Don’t make the mistake of not trying to raise funds on because you keep hearing that the only money being raised there is for disaster relief. First, it’s not true. Second, the exception proves the rule. You may be the exception.…
For years nonprofits have worked from the “inside out” in terms of prioritizing constituencies to target. It was accepted wisdom that effective fundraising was an “inside out” proposition and that we should work our networks beginning with those with the greatest reasons to give (e.g., board members, clients, family and friends). As resources allowed, we’d then…