3 Ways to Integrate Your Nonprofit’s Marketing and Fundraising

You can't deliver your message today the way you did 10 years ago
You can’t deliver your message today the way you did 10 years ago

Avoid becoming irrelevant in the digital age. It’s revolutionized fundraising and nonprofit marketing.

There are so many different ways to communicate today that it can be dizzying!

Ground yourself by remembering that though technology has changed, people have not. We have the same drives… needs… yearnings as prehistoric tribes.  We long for connection and meaning. We want to find where we “fit.”

Philanthropy provides that “fit opportunity” in spades (or, more aptly, in hearts). You’ve got the goods; you just need to tinker with your delivery system.

Here’s how to embrace the change.

1. Let’s begin with your gift of content marketing.

content marketing
What is content marketing and what can it do for you?

Content marketing” is buzz-worthy because without it, you’ve got nothing. You’re just a box with nothing inside. Kids like to play with boxes; most folks — when they grow up — are looking for something of value inside the box.

That’s your content.  What you’re all about. The gift you offer the world and your donors.

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6 Secrets to Rock Multi-Channel Integrated Nonprofit Fundraising Campaigns

This post includes 6 expert tips and best practices for any business, including a non-profit, wanting to run an integrated marketing campaign that generates more potential donors and raises more dollars.

Wait! What is an integrated marketing campaign?

An integrated marketing campaign is a marketing effort that uses a consistent message across traditional and non-traditional marketing channels. Ultimately all the messages should reinforce each other. Integrated marketing campaigns enable brands (yes, your nonprofit is a brand) to reach new audiences and gain mass exposure for their marketing promotions. Plus, in the information overload world in which we live, folks need to see your message multiple times before their brain will process it (Did you know that, on average, only 16% of Facebook fans will see what you share)?

There used to be a marketing ‘Rule of 7’ stating that a prospect needs to hear the advertiser’s message at least 7 times before they’ll take action to buy that product or service.  Guess what? That rule was invented by the movie industry in the 1930’s! It takes a lot more impressions today (I’ve heard as many as 21).

So a multi-channel campaign is the way to go. Whether you reach folks 7 or 21 times, or somewhere in between, your messages should range over different sorts of media. Consider emails and newsletters, social media posts, website and blog, direct mail, advertising and even in person presentations. But it can’t be a big mish-mash.  You’ve got to integrate everything to ensure all your media channels are working together. That’s how you’ll ultimately get noticed.

To illustrate how this might work for you, here is an example

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Partner to Solve Social Problems; Stop Acting in Silos

Ask someone on the street if there are too many nonprofits addressing the same causes. Most likely, you’ll get a resounding “yes.”

When there’s a crisis, folks are confused as to which relief agency they should give their money. When a friend is diagnosed with cancer, they aren’t sure which organization will make the best use of their donation.

This confusion leads to “drop in the bucket” donations. Folks want to at least doing something, but don’t want to risk throwing their hard-earned money into a black hole.

This behavior stifles the entire nonprofit sector. Folks don’t trust their philanthropy will be effectively stewarded, so don’t give as much as they could. Even worse, folks with track records of investing — philanthropic (aka “social”) entrepreneurs — sit on the sidelines waiting. Waiting for the social benefit sector to do something that, up until now, it has not done well. What?

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Clairity Click-it Memorial Day Edition: Let’s Get Social

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Click it!

Since Memorial Day in the U.S. is often a very social holiday (think picnics and barbecues and family get-togethers) I thought I’d offer you a click-it with helpful tips on social media. Heck, love it or hate it, it’s not going away. So we may as well celebrate what it makes possible! I lead off with two of my own posts shared on the Maximize Social Business blog. Then I share other articles —  sometimes practical and sometimes thought provoking — from around the web, all including best practices used by businesses and nonprofits alike. Have a great week-end, social or otherwise, wherever you are; whatever you do.

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Clairity Click-it: Customer (aka Donor) Service Edition + Learning Opps

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Click it!

This week is all about the customer experience. I’ve gathered a bunch of articles from the business world because they think and talk a lot more about customer experience (CX) than do we in the nonprofit world. This is a shame, because there’s a lot we can learn (think ‘donor service’ as you read through these articles). This is one “Click-it” you won’t want to miss! Plus, as always, some learning opportunity reminders for you (scroll to the bottom).

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5 Ways to Revolutionize Your Nonprofit Culture to Stop Losing Donors

Do you have a "top service" donor-centered culture? If not, you're losing donors you could keep. Time for a revolution!
Do you have a “best service” donor-centered culture? If not, you’re losing donors you could keep. Time for a revolution!

It’s common for retail businesses to adopt the mantra: “The customer is always right.” But when’s the last time you heard “The donor is always right?” Too often, the opposite is true.

I hear a lot of complaining about donors. They should do this (e.g., give because it’s the ‘right’ thing to do; be compliant and not make us work so hard); they shouldn’t do that (e.g., give any way other than ‘unrestricted’; require reports that take us hours to complete). I don’t hear enough of “What can we do to delight our donors today?”

What can you do to delight your donors?

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Clairity Click-it Future of Fundraising Edition: Culture of Philanthropy, Donor Retention, Gratitude, Nonprofit Change + Learning Opps

Catch this Special Edition!
Catch this Special Edition!

This week is all about what we need to do, collectively and within our organizations, to assure a bright future for philanthropy. I’ve gathered articles from some of the leading thinkers and researchers in the civil sector. This is important stuff — and one “Click-it” you won’t want to miss! Plus, as always, some great learning opportunities for you (scroll to the bottom).

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Heed Maya Angelou to Retain More Donors

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

― Maya Angelou

Respected American author, poet, dancer, actress, singer and civil rights spokesperson, Maya Angelou, knows a thing or two about what makes people tick.

And when you’re endeavoring to keep more of your supporters, this is exactly what you must know too.

The Big Secret

Make people feel good. Do unto others as you would have them do unto you.

Simple, yes? Common sense, yes?

And yet, how many of you actively practice this in your daily life at work?

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6 Secrets to Getting Your Donor Thank You Out in 48 Hours

In my work with nonprofits, especially the small to medium-sized ones (but sometimes the big ones too!) there’s one question many of you struggle with:

Gosh dang it! How on earth do you develop a system that assures thank you’s really get out in 48 hours?

The good news is: You’re not alone.  The even better news is: I’m going to give you the answer to your question.

HERE’S THE BIGGEST SECRET:

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