Archive Layout - Clairification

Sep202015

Why No Pain Trumps Gain in Fundraising Offers

: We really can’t stand to lose things – it’s something bred into us early on.

I’m about to clairify a subtle but very important point about what motivates philanthropic giving. After all, that’s what the “Clairification” blog is all about.

It’s often said that people give to people. So true.

But people are funny.

People will often give more to people who show them the pain that can be avoided through their gift rather than the people who show them the good that can be gained.

Seems counter-intuitive, right?

Absolutely. So here’s a little reminder that people don’t always behave as you might intuitively believe they would. Which is why fundraising is part art and part science. And here’s something we know from the research:

Fear of loss weighs heavier than hope of gain

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September 20, 2015 1 CommentAnnual GivingBy Claire Axelrad

Sep142015

Clairity Click-it: Year-End Fundraising Planning Edition

: Click it!

The Click-it is early this week since year-end is fast approaching, and I couldn’t wait to share these awesome tips to help you plan your year-end campaign! I’ve got a bit of everything here – from finding email addresses to build your online mailing list… to tips on getting appeals read… to making sure you’re not missing any tricks… to social sharing strategies… to best email subject lines… to Giving Tuesday — and more! I’ll no doubt have even more for you before the end of the year, but now is really the time to get started. Don’t delay. [If you really want to assure you don’t miss a trick, scroll down to the bottom and check out the webinar I’m offering with the Foundation Center on the 17^th]

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September 14, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Sep102015

Clairity Click-it: Effective Altruism; Team Building; Year-End Giving; Free Resources

: Click it!

On the anniversary of 9-11, I’ve put together a group of posts that show that more people than not want to do good in this world. There’s a lot of inspiring food for thought here. Plus, since the critical end-of-year fundraising window is fast approaching, I’ve got a few things to help you with your planning – not only to acquire donors, but to sustain their giving over time. Plus one thing I thought was pretty cool, and that just brought a smile to my face! Spend a few minutes today to reflect on how we can come together to heal the world.

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September 10, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Sep42015

Clairity Click-it: Databases; Content; Leadership; Free Stuff; Learning Opportunity

: Click it!

I’ve got some really cool links for this first week of September. I try to find stuff I think you may not be seeing through your regular channels because it’s fun to get new perspectives. I especially love to find folks who come from other disciplines and see how nonprofits might apply some of their thoughts — art and science — to fundraising, marketing, management and leadership. Plus you’ll find some free resources and a new learning opportunity (scroll to the bottom). Let’s begin…

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September 4, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Sep12015

How to Magically Multiply Your Donors

By now I hope you’ve read the latest Fundraising Effectiveness Survey results and know that, on average, U.S. and UK nonprofits are retaining only 41% of their donors. This is abysmal, and it makes me sad.

When I started out in fundraising, many moons ago, I consistently retained 60 – 70% of my donors. And I thought that was insufficient!

While there are all sorts of reasons this is happening, what matters most is stopping the attrition before your nonprofit withers and dies. Because at these rates, after seven years you’ll only have 10 out of 1,000 new donors you acquire today. You read that correctly! Did I mention that first-time donor retention rates are only 27%?

Time for some magical math.

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September 1, 2015 2 CommentsAnnual GivingBy Claire Axelrad

Aug272015

Clairity Click-it: Social Media + Content; Cause-Related Marketing; Events; Business Cards; Coaching; Free Stuff; Last Day for Year-End Appeals!

: Click it!

I’ve a really eclectic mix of links this week, ranging from marketing to fundraising to management – and then some! Plus you’ll find some free resources and your last chance opportunity to improve your year-end fundraising (scroll to the bottom). Can you believe this will be the last “Click-it” in August? How’d it get to be September so soon? You know what that means – year-end fundraising is right around the corner! Stay tuned to my blog as I’ll be offering lots of tips to help you out. Meanwhile… enjoy the rest of the season.

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August 27, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Aug232015

Warning: Your Nonprofit is Sending Too Few Emails

As the end of the year approaches, are you planning enough emails?

Emails should be included as part of your robust, multi-channel annual appeal if you want to increase your chances of reaching your goals. On top of that, emails can be a great way to set yourself up for success even before you send an appeal.

Sadly, many nonprofits I encounter are unwilling to email their constituents sufficiently. Here’s what I often hear:

We don’t want to tick them off by mailing too many times.

We can’t ask them for money more than once or twice a year.

They get a lot of mail from us and it’s probably annoying.

They’re probably getting mail from a lot of different departments, so we don’t want to send from our department too often.

What all these comments have in common is that they’re based on a lack of data.

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August 23, 2015 4 CommentsOnline FundraisingBy Claire Axelrad

Aug202015

Clairity Click-it: Fundraising Pride; Messaging & Branding; Major Gifts; Social Media; Writing; Last Chance!

: Click it!

This week I’ve another potpourri of links on a variety of fundraising, nonprofit management and nonprofit marketing topics. Some practical stuff, some food for thought, some free resources and a last chance opportunity to improve your year-end fundraising (scroll to the bottom). I hope you’re enjoying the last days of the season!

Fundraising Pride

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August 20, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Aug142015

Clairity Click-it: List Building, Calls to Action, Nonprofit Management, Silos, Change

: Click it!

This week I’ve a potpourri of links on a variety of fundraising, nonprofit management and nonprofit marketing topics. It’s still summer, so I figure it’s a good time for a varied reading list. Some practical stuff, and a little food for thought. Why not?

List Building

Click-It: How to Build Your Email List from LinkedIn and Twitter. This post by Amy Hall on the Maximize Social Business blog offers some great practical tips for converting your social media contacts into supporters. After all, isn’t that one of the major reasons you’re trying to generate more connections and followers?

Calls to Action

Click-It: 12 Nonprofit Call-to-Action Twitter Images to Study and Learn From. This is a great collection of examples from Nonprofit Tech for Good.

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August 14, 2015 Leave a commentClairity Click-itBy Claire Axelrad

Aug102015

Your Essential 16-Point Annual Appeal Checklist

: Get Your 16-Point Checklist Here and Take Your Fundraising Appeal to New Heights

Are you starting to worry about whether you’ll raise enough money this year to meet your goals? Are you concerned because last year’s appeal didn’t raise as much as you had hoped? Are you fresh out of ideas for what to put into an appeal to generate the giving response you need to sustain vital programs? Fear not! Help is on the way! Just use this 16-point checklist before you send anything to your printer.

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August 10, 2015 Leave a commentAnnual GivingBy Claire Axelrad

Claire is a fundraising ninja

Joanne Fritz

Nonprofit Charitable Organizations Guide, About.com

Engaging your help was such a huge pivot moment for me and the Board. We would never – not in a million years – have even dreamed of doing a significant challenge at our event without all of the teaching, support, resources and guidance that you brought to us. Sometimes there are these moments in life that you only realize in retrospect were miracles – and that is exactly how I look back at that decision to work with you on our fundraising engine!

Julia Wilson, E.D.

OneJustice

Your piece on attrition, Claire, is dynamite. Amazing. It’s precisely on target. Congratulations.

Jerry Panas

CEO / Jerold Panas, Linzy & Partners

Brilliant summary of the whole “story v. stats” thing, Claire. Thank you.

Tom Ahern

Principal / Ahern Donor Communications

Claire Axelrad has been a highly effective fundraiser for over 30 years and her blog is just a wealth of wisdom. What’s particularly notable about Clairification is that although the work is based on decades of past experience, Claire is always looking forward as well. She was the first among her veteran fundraising peers to embrace online and social fundraising and is now one of their most sensible and insightful proponents. She’s a great resource!

Keith Heller

CEO / Heller Consulting

You have been absolutely terrific to work with. Your roadmap and assessment of where we are and where we can go has been so instrumental in having the board stop and think about our future. Your audit is allowing us to move forward in tangible ways to improve our work so that we may help more clients in need of our services. I will count you among my many blessings throughout the year.

Silvia Argueta

E.D. / Los Angeles Legal Aid Foundation

I’m subscribed to a million fundraising blogs and the one I consistently open and read most of, is yours. The content is always carefully curated and helpful, not just sales pitch after sales pitch for your own stuff. You stand out, in a good way.

Juliane McLean

Development Coordinator / Bridgercare

You are one of the few fundraising experts that I read faithfully, and we have no shortage of those who publish regularly. But your material is always thoughtful and realistic. Thank you for your candor and good advice.

Richard Ajulani

, Senior Director Individual Gifts / LifeMoves

We have been loving the work of Claire Axelrad since we came across her work, every blog of hers is insightful, well thought out and enlightening.

Good Eggs Storytellers

Most lucid, most succinct checklist I have read on the engagement process. This is the best. Should be required reading for all concerned with major gift solicitation.

Giles Pegram, CBE

Fundraising Consultant / London, England

You are a forever flowing fountain of enormous information and a wealth of ideas. Thanks for being there for all of us small non-profits

Sharon Coleman

St. Francis House

I read your newsletter all the time and find your advice “spot on” and always usable. I pass it on consistently to the staff and other board members. I really appreciate all you do to help nonprofits. Thanks.

Hal Leeds

, Partner Global Sales & Marketing Consultancy / Working to Eliminate Poverty and Educational Inequality

You remind me about what is most important and why I love this profession. I just discovered you and your blog about three weeks ago and I wanted to write today to say thank you for sharing your wisdom and expertise. I find your posts, new and old, so spot on. You nail it.

– Heather Wardle CFRE

Vancouver BC

Everybody involved in philanthropy should read these articles slowly and with a very opened mind and a willingness to take from them the necessary components to change the manner and techniques we presently use in order to embrace what philanthropy is all about “Love”. I have no doubt it would be transformational.

Tom Walsh

Business Development Exec / Active Retirement Ireland

Suggest subscribing. Thanks, Claire! I am a regular- and I have forwarded your thoughtful and inspiring column and as well. Keep up the good work.

Margot Harrigan

Corporate Development Officer / Habitat for Humanity East Bay/Silicon Valley

I came across your website and I hit the goldmine! I was asked to join a board and found I need to understand how to build a donor base from the ground up. I searched, only to find expensive consultants or free info that didn’t offer any helpful information. Thank you for sharing so much valuable information!!

Erica Martinez

Claire, you consistently remind me of the proven basic facts of fundraising!! Thank you!! I consistently share them with our team and with the newbie fundraisers I am mentoring.

Margie McCurry

Fund Builders Alliance

Could not make it any easier… Claire Axelrad straightforwardly tells social media/marketing managers of nonprofit organizations that they need to change how they communicate with

UMV

Charity Chatter

Many thanks – this is terrific, impressive data! You are an impressive source. And I’ve been around a long time.

Sara Becker

Oakland Zoo

Wow! Inspiration out the wazoo! Many thanks — I keep up with trends and lots of blog-posts to stay on top of my game. This goes way beyond technique and reaches deep inside to remind me why I’ve done this work for 40 years!

Pam Montgomery

Executive Director / Community Foundation of the Gunnison Valley

Thank you for your brilliant blog. I have been a follower for many years and learnt so much from you. Ultimately, it translates into many more families getting the support they deserve. You help me raise more money for my UK charity. Please never stop bringing the best out of me! You’re special.

Anna Henry

Eric.org

Exactly what our profession can use – clarification –- the title of your blog. You help us keep faith with the past while making sense of the present and future. You have a balanced and respectful understanding of what this is all about. Thanks.

James M. Schaffer

Partner / Charity Springs

I’d recommend you sign up. I signed up for about a dozen blogging fundraiser consultants, but have since canceled most. She’s one of two left standing. I like how she organizes her thoughts about fundraising, and her conversation planning techniques are very familiar to me from my work as a prosecutor. I believe that she was a practicing attorney and who changed careers like I have, and my best guess is that she was a litigator as well. This is a very good article and there are several other blogs (her own) that she links to within it, so even though this is a small article you could spend some time here.

Cole Eason, J.D. ’92

Office of University Advancement / Rockhurst University