Feb242025
Rose inside book. Pages shaped like heart.

Nonprofit Fundraising: We Have a Semantics Problem

Rose inside book. Pages shaped like heart.What’s in a name?

“A rose by any other name would smell as sweet,” said Shakespeare.

But, would it?

Seth Godin thinks words matter. As do I.

“That’s just semantics”

Just?

The meaning of the word is the reason we used the word.

If we don’t agree about the meaning of the word, we haven’t communicated.

Instead of, “that’s just semantics,” it seems more productive to say, “I’m confident we have a semantics problem.”

Because that’s all of it.

The way we process words changes the way we act. The story we tell ourselves has an emotional foundation, but those emotions are triggered by the words we use.

Not just.

Especially.

— Seth Godin

Are your words communicating the right message?

“The single biggest problem in communication is the illusion it has taken place.” So says Hugh MacLeod of Gaping Void Culture Design Group, noting your words may or may not incorporate ‘signifiers’ that open the listener/reader to the possibilities they might encourage.

Opening people up to new possibilities is, after all, at the heart of what organizations seeking to enact change do.

The meaning of words changes over time. Your task is to assure the ones you use will be understood as you intended.

For example, when someone considers contributing to your organization, what does your appeal actually communicate to them? Does asking for a ‘donation’ make them feel uplifted by the possibility they can create a positive outcome. Or does it convey all you care about is their money? Does saying “any little bit helps” make them feel important and empowered? Or does it convey their gift is but a drop in the bucket?

Choose words appropriate to what you want your audience to feel. 

You have the power to give would-be supporters the meaning they seek.

Let’s look at how some of the words nonprofits commonly use get their meaning, how this meaning may be interpreted by your constituents, and how you may wish to express yourself differently in order to choose the words most appropriate for your group and for the purpose of your communication.

What do you call the folks who respond to your fundraising appeals?

Are they donors?

Maybe that’s okay. Or perhaps

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Leave a commentStrategy & Management
Feb172025
woman holding man's hand for safety

4 Nonprofit Strategies to Build Donor Trust & Lasting Relationships

woman holding man's hand for safety

Trust is Built By What You Do

 

In my last article, I wrote about why establishing and building trust should be part of your nonprofit and personal mission.

Because trust is the foundation of all lasting relationships.

If you don’t build trust, or if you somehow manage to destroy it, you’re going to lose your donor.

It’s an uphill battle, requiring a proactive approach.

Sadly, most nonprofits do a profoundly poor job of this.  By now you’re likely familiar with the stats on donor retention from the Fundraising Effectiveness Project.  The most recent report revealed only 13.8% of first-time donors renewed. Only half of all donors renew, which is still an appallingly low rate — but certainly speaks to the importance of securing a second gift..

If you want to improve on these retention rates (and you definitely can!), I’m going to suggest you develop a plan to build trust.

Trust is built not simply by what you say, but by what you do.  Not just once, but consistently over time.

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3 CommentsDonor Retention
Feb32025
journey over rope bridge

How to Fuel a Donor Journey that Yields Major Gifts

journey over rope bridgeThe major gift journey is a synergistic one. You see, it’s both your journey and your donor’s journey.

If you want to follow along the most direct pathway to sustainable philanthropy, you’ll want to consider the two-fold nature of the expeditious endeavor known as major gift fundraising. Or, as I prefer to call it, passionate philanthropy.

First understand the pathway to passionate philanthropy is not just about the money;  it’s every bit as much about the experience.

Strive to become your donor’s favorite philanthropic journey guide.

If you do your job as guide well, they’ll find meaning, purpose and happiness being engaged with you.

  • Make the experience a joyful one, and your fellow traveler will become your donor.
  • Continue to make the experience joyful, and they’ll continue to travel the road with you by renewing and upgrading their support.

Major gift fundraisers, essentially, are in the happiness delivery business.

That’s right! It’s both  (1) a business, and (2) a donor journey toward joy.  You’ve got to treat it like a business if you want to make money. That means clarifying goals, setting specific objectives, planning strategies and tactics, and holding yourself accountable. Otherwise you’re just occasionally taking folks along for a stroll, without being thoughtful about what’s in it for both of you. And if you haven’t concretized what the benefits are, it’s hard to deliver on them!

Let’s take a look at the 6 steps you must take to build and sustain a winning major gifts program.

Expeditious Steps to Fuel Your Pathway to Passionate Philanthropy

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Leave a commentMajor & Legacy Gifts
Jan302025

10 Common Nonprofit Major Gift Asking Mistakes to Avoid

When you’re not aware you’re making a mistake, it’s hard to avoid it.

So let’s get curious. I’m going to ask you to close your eyes for a minute to imagine a donor you’ve been wanting to ask for a major gift. I’m going to ask you to visualize a space where you’re meeting. Put them in your office, their home, a café or even a Zoom screen. Choose what’s comfortable, and where you think you’d be most likely to meet with this donor within the next month or so.

Okay… do you have your donor and your meeting space in mind? Excellent!

Now, before closing your eyes, commit to visualizing these four things:

  1. You’re in the room together.
  2. You smile. They smile back.
  3. Someone else is in the room with both of you. . Imagine you brought them with you. Who are they, and how does it feel having them there to support you?
  4. Bolstered by the smiles and good company, what do you say to open the conversation?

SELF-EXERCISE: Okay, are you ready to close your eyes? Even if this feels a little weird, why not give it a try? (1) Pick your donor… (2) your meeting space… (3) your additional person supporting you in the room… and (4) open the conversation. What are you saying to them? What are they saying back? Don’t think in terms of pitching what they can do for you, but in terms of promising what you can do together. Play this scenario out just a bit, until you get to a place of comfort or discomfort. Then open your eyes.

What did that feel like?

What felt comfortable to you? Uncomfortable? Did it feel more comfortable and pleasant than you may have imagined?  Smiling people, committed to the same cause, hanging out in a comfortable space together…. from such a space can come many good things.

  • What did you say to open the conversation?
  • How did that feel?
  • If it felt good, why?
  • If it didn’t feel good, why?
  • What might feel better?
  • Do you think it might feel better to the donor too?

REFLECT and JOURNAL: Take a few minutes to quickly journal some answers to the questions posed above. Whatever comes to mind first is great; don’t overthink this. I guarantee this will help you shift the energy for the next time you move into this space – in real time – with a donor.

A Mistake is Just a Misjudgment

It’s not fatal; you can correct it. But first you have to recognize it happened!

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Leave a commentMajor & Legacy Gifts
Jan272025
Promise to share

Major Donor Conversations: Promise Contrary to Pitch

Promise to shareToday I want to talk about the heart of successful major gift fundraising.

It’s about reframing what you may think of as a “pitch” into what your donor would like to consider a “promise.”

The pitch is one way.

A monologue you deliver about everything you know about your organization. Usually it’s about how great it is, how pressing the need is, how you know the donor cares about your mission… and, then, you drop a bomb into your donor’s lap with a big-ass ask they didn’t quite anticipate. This often leaves them feeling they didn’t get a chance to get a word in edgewise and/or they’ll be a ‘bad’ person if they don’t respond as you suggest.

The promise is two-way.

The donor promises to make a gift to accomplish something near and dear to their heart; you promise to put that gift to work effectively. You fulfill on that promise through prompt acknowledgement and by reporting back to the donor on specifically what their philanthropy accomplished.

The difference between these approaches is the difference between success and failure, especially over time.

For donors to give at their most passionate level, and to stick with you over time, they have to:

  • see and feel the promise;
  • believe and trust in you, and
  • feel good about their giving.

Promises feel good; coercion and guilt don’t.

If people gave because they felt coerced or guilted by your perceived sales pitch, they aren’t likely to want to do this again. Promises, and fulfillment of promises, build relationships. When you make giving transactional, you fail to build a relationship. Ultimately, these donors will evaporate.

Which brings us to the heart of effective, two-way, donor-centered major gift fundraising.

THE CONVERSATION

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1 CommentMajor & Legacy Gifts
Jan212025
symbolic rainmaking god

How to Build a Major Donor Program from the Ground Up

symbolic rainmaking god

Learn to become an “inside” major donor rainmaker

If you’ve got donors, you’ve got the raw material for a major donor program – and it’s easier than you think.

Begin with your own database.

Most organizations have plenty of donor prospects, without having to go outside and look for prospects who aren’t connected to you.

You know who I mean. The people board members tend to suggest. They may be rich, and may even be philanthropic elsewhere, but don’t have any interest in what you do. And no one knows them or can make an introduction to them.

Don’t start with the most out-of-reach prospects.

You can be a major donor prospect rainmaker without having to go outside or reach too far.

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Leave a commentMajor & Legacy Gifts
Jan162025
Giant gummy bear

The Huge Mid-Level Fundraising Opportunity You’re Missing

Giant gummy bear

Nonprofits pay a lot of attention to donor acquisition. Then?

They largely ignore these donors, unless…

They become worthy of attention by virtue of being ‘major’ donors. Then?

Nonprofits pay a lot of attention to major donor relationship building.

But between new donor acquisition and major donor cultivation, solicitation and stewardship, what happens?

Usually not enough.

This is a HUGE missed opportunity.

You’ve likely got great donor prospects hiding inside your own donor base, and you’re essentially treating them like, well, poop.

What if you were to begin to look at your mid-level donors as the transformational fundraising opportunity they are?

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Leave a commentMajor & Legacy Gifts
Jan132025
"Doing the right thing isn't always easy" storefront art

How Humanity and Trust Supercharge Nonprofit Fundraising

"Doing the right thing isn't always easy" storefront artEveryone’s been saying this, just about daily, for some time.

“These aren’t ordinary times.”

If the anthem for the Boomer generation was Bob Dylan’s “The TImes They Are A’Changin’,” what’s the anthem for today? History doesn’t repeat itself, but it rhymes. We’re living in the face of a firehose of breaking news, and much of it is difficult to digest. Let alone know how to face, handle and get through it with safety and sanity intact.

We can retreat, live in limbo or figure out a way to navigate through this reality and find opportunities to do our work in new and better ways.

It’s a difficult assignment, because it’s not easy to know where to begin.

As social benefit organizations, we want to come from a human-centered, community-centered place, but… what exactly might that be in this extraordinary time?

What the World Most Needs Right Now.

I think it’s humanity and trust.

Usually we have to guess at what will feel relevant to our supporters. Today, we pretty much know. Because we hear it all the time. On the news. On social media. When we zoom with colleagues. When we talk to our friends.

  • People want to know who they can trust.
  • People want their fellow humans to act the part.
  • People want to consciously engage — with humans they can trust — in a meaningful manner.

Social benefit organizations have a secret advantage.

Survival in the civil sector is based on the philanthropic exchange, and ‘philanthropy’ means ‘love of humanity’. Yet sometimes it seems all we see and hear is hatred of humanity. Us/Them.  Left/Right. Red/Blue. Young/Old. Good/Evil. Insiders/Outsiders. I could go on…

There’s a better way. When you infuse your nonprofit work with humanity, you’ll reach trust.

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Leave a commentAnnual Giving