“I’m not selling you any tea today” was the subject of an e I recently received from Teabox, a place where I buy the most fabulous Darjeeling tea you’ve encountered anywhere. Well, some time during the past year they apparently hired a new “Head of Customer Experience.” Since then, I’ve received es from…
DetailsIn From Objections to Opportunities: Winning Over Donors I covered some of the reasons donor hesitations and objections are normal, and nothing to be feared. Rather, they present an opportunity to get to know your donor prospect better and potentially forge an even stronger relationship. There is one secret I’ve found to work like magic in…
DetailsIn Avoid these Key Obstacles to Successful Major Gift Asks I covered how to ask like a pro. Today I want to begin a two-part series on how to deal with donor objections like a pro. Sometimes donors say “yes” right away. More often, they don’t. You may not get an outright “no” (in fact,…
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