THANKS(for)GIVING: 9 Mistakes Nonprofits Make Thanking Donors

Thanking donors is the one thing most nonprofits do not spend enough time thinking about. Too often I find that staff spend 95% of their time crafting their fundraising appeal and getting embroiled in project management — design, layout, printing, postage, etc.  Finally, the letter (or e-appeal) is ready to launch.  The mailing is dropped. The button is punched. And… voila!  Gifts start to arrive! But then what?!

After you’ve sent out your appeal is too late to start thinking about what your thank you letter or email will say. Or who will sign it. Or whether someone who donates online will also receive an actual letter. Or thank you call. Or who will make the call. Everything must be well thought-out in advance. You must be ready to go, with different templates and strategies for different target audiences, well before you’ve asked for your first donation.

What would Miss Manners have to say about the way you too often focus more on the gift than on the giver? She would not be happy.  Not happy at all.  So, make a vow to remedy this situation before we kick into prime giving season.

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Philanthropy – Love of Humankind: Needed More Than Ever

For many, this has been a gut-wrenching week. People are struggling with how to make sense of global events. Not just the American elections (though this is a huge sea change), but also escalating, senseless violence across the planet, threats to free speech, the spread of fake news, a deepening divide between classes, and a creeping sense of dread as events begin to seem out of our control.

There’s a lot for people to digest.  The world can seem a cruel and barbaric place. Philanthropy – love of humankind — can seem elusive.

Yet it’s right here. In each of us.

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Fundraising Appeal Psychology: Show People How to Avoid Loss

I’m about to clairify a subtle but very important point about what motivates philanthropic giving. After all, that’s what “Clairification” is all about.

It’s often said that people give to people.  So true.

But people are funny.

People will often give more to people who show them the pain that can be avoided through their gift, rather than to the people who show them the good that can be gained.

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