We’re six weeks into 2012, and our new year’s resolutions may be beginning to fade. For those on a June-July fiscal year, it’s planning time. What should we be thinking about when it comes to allocation of our energies and resources this year? First, let’s clear out some space. I’ve participated in many a planning…
DetailsI still don’t write poetry, though I wish I did to convey how I feel this February. in a time of blossoming, and groundhogs, valentines, and promise. Not a beginning, middle or end. Just now. A most precious time; I don’t have to race through it. Yet I’m wired to race, not embrace the…
DetailsWhat do you do when a donor leaves a negative review on , Yelp or ? Do you just chalk it up to one whiny person, ignore it, bury your annoyance and move on? If so, you’re missing an opportunity. You can turn unhappy campers into loyal, repeat campers. Research shows that when customers are…
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