October Halloween Nonprofit Blog Carnival – Major Gifts Tricks and Treats

 

Fear not! The Halloween Nonprofit Blog Carnival is back, offering tricks and treats galore from nonprofit experts all around the web – a full Baker’s Dozen (or shall I say a Witches Coven)! — to help you find, cultivate, solicit and steward your major donors. When you trick and treat, you always like to go to the houses that give out the most candy, natch?  Well… let’s find the donors giving out the most goodies so your mission is assured of success. But you’ve got to be prepared! No just showing up without a costume, a plan of attack or a strategy for success. You’ll get some lollipops and stuff, sure. But I know that’s not what you really want. Go for what you need.  Go for what will make your time spent on this effort feel worth your while.  And we’ve got 13 experts telling you exactly what to do.

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How to Deal with Disgruntled Donors: Don’t Waste Valuable Complaints

I’m going to tell you to do exactly what I do.

Don’t ignore a single disgruntled supporter. Express compassion and contrition.

If someone takes the time to tell you they’re unhappy, that means they care. They’re connected to you. They want something from you, and you’re disappointing them.

This is your golden opportunity to get inside your donor’s head and find out what your supporter really cares about!

Don’t blow this person off. Instead,

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