Oct192014
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How to Deal with Disgruntled Donors: Don’t Waste Valuable Complaints

I’m going to tell you to do exactly what I do.

Don’t ignore a single disgruntled supporter. Express compassion and contrition.

If someone takes the time to tell you they’re unhappy, that means they care. They’re connected to you. They want something from you, and you’re disappointing them.

This is your golden opportunity to get inside your donor’s head and find out what your supporter really cares about!

Don’t blow this person off. Instead,

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5 CommentsCulture & Values
Oct152014
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It’s Blog Action Day: No Blog Needed to Participate; Learn How – and Feel Good!

Did you know today is Blog Action Day? It’s a day when bloggers all over the world get together to shine a light on one single thing that’s not going right in our world.

We shine this light on Blog Action Day so that, together, we can fix things.

There’s an old Jewish parable that begins with the notion that at one time everything in the world was perfectly balanced. It was “tzedek” (balanced) – which happens to be the root of  the word “tzedekah” ( justice) and the term for the money that is collected by every Jewish community to take care of its poor. Our goal, throughout our lives, is to do what we can to get back to that equilibrium. That time when there was no injustice. No unfairness. No fighting. No wars.

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2 CommentsContent Marketing