What do you do when a donor leaves a negative review on , Yelp or ? Do you just chalk it up to one whiny person, ignore it, bury your annoyance and move on? If so, you’re missing an opportunity. You can turn unhappy campers into loyal, repeat campers. Research shows that when customers are…
Details…and see what tomorrow brings. Sometimes the lights all shinin’ on me; Other times I can barely see Lately it occurs to me what a long, strange trip it’s been. The digital revolution we’re a part of is trippy, for sure. There’s so much we should do, and it’s evolving at the speed of light.…
DetailsListen up. In “No” is not the end of the conversation Chuck English channels the old Dale Carnegie manifesto, How to Win Friends and Influence People, and reminds us of the significance of listening — showing genuine interest in others and encouraging folks to talk about themselves. This has always been the key to success,…
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