I’m pondering the difference between ‘customer service’ and ‘social engagement.’ When we think of the former, we think Marshall Fields and Nordstroms – very early 20th century — the granddaddies of a strong, retail service mo where “the customer is always right.” When we think of the latter, we think decidedly 21st century – social…
DetailsWhat if you don’t write poetry because it’s not black and white and must be interpreted? What if you don’t understand and you’re a straight shooter who doesn’t like ambiguity? What happens when the bleak days of November turn the landscape shades of grey? You feel a dampening, sense a darkening, taste dryness and feel…
DetailsWhen you see an “occupied” sign on a restroom these days, do you think of it differently? Personally, I picture folks camped inside with tents and generators and coing pots and placards. Whatever else the Occupy movement has accomplished, they’ve certainly changed the meaning of the word for all of us. It will never be…
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